These monthly 30-minute sessions will explore practical AI use cases within customer service & demonstrate how Zendesk's CX solutions, including case management and Workforce Engagement Management (WEM) tools, can transform your service strategy.
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Session 1: Dive into automating your customer experience with AI, where we’ll explore how automation evolves into advanced AI agents, providing 24/7 customer support.
Session 2: Watch how to assist agents using generative AI so they're equipped with advanced tools to swiftly resolve customer issues.Â
