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What agile event programs are and why they're essential

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What agile event programs are and why they're essential

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LIVE VIRTUAL EVENT

Real Talk with IT Leaders: Tackling the Top Trends for 2026

Monday
, 
April 
10

AUGUST 21 AT 5.30PM, LONDON

AUGUST 21

AT 5.30PM, LONDON

FEBURARY 19 | 1PM PT | 45 MINUTES

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Unpack the six critical trends defining success (and stress) for IT teams in 2026, grounded in recent research and real-world experience from top-performing professionals.

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Why now:

As IT leaders plan for 2026, pressure is coming from every direction: escalating cybersecurity threats, budget constraints, accelerating AI adoption, persistent talent gaps, and rising team burnout. The result for many organizations is constant firefighting, with little room to move the business forward.


Join leading IT executives from Zendesk, Microsoft, and PagerDuty for candid insights and proven strategies that tackle these challenges head-on.

Key takeaways:


Speakers by:

Speakers

Christian Broussard

Vice President, Information Technology

Zendesk

Heath Newburn

CTO, Global Field 

PagerDuty

Jay Emery

Sr. Director, Solution Engineering

Microsoft

Justine Carroll

Director, Product Marketing

Zendesk

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What to expect:


You’ll walk away with at least three actionable strategies you can implement this quarter to address your most pressing IT leadership challenges and priorities, and position your organization for success in 2026.

 

This isn’t a one-way presentation. With live polling, you will help prioritize the discussion in real time. Our expert panel will share candid lessons learned, hard-won tradeoffs, and practical frameworks IT leaders are using today as they prepare for the year ahead.

 

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Interactive format includes:


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What to expect

Agenda (option 1)

Our product vision is robust. We’re building on conversational experiences with AI and making the agent experience more intuitive for all.

11:15 Breakout tracks begin

Our product vision is robust. We’re building on conversational experiences with AI and making the agent experience more intuitive for all.

TRACK 1

Product solutions and roadmap

Hear about the latest updates and releases—and how they can help your business.

TRACK 2

Make the most of Zendesk

Our experts show you how to customize Zendesk to fit your business needs.

TRACK 3

Emerging trends transforming CX

See what’s impacting the world of CX and beyond, alongside the best in the business.

TRACK 1

Panel: Delivering a customer first strategy with Zendesk

Harness the possibilities of AI

Our product vision is robust. We’re building on conversational experiences with AI and making the agent experience more intuitive for all.


Our product vision is robust. We’re building on conversational experiences with AI and making the agent experience more intuitive for all.

TRACK 2

Panel: Delivering a customer first strategy with Zendesk

Fall in love with personalized conversational experiences

Our product vision is robust. We’re building on conversational experiences with AI and making the agent experience more intuitive for all.


Our product vision is robust. We’re building on conversational experiences with AI and making the agent experience more intuitive for all.

12:30 Lunch

Our product vision is robust. We’re building on conversational experiences with AI and making the agent experience more intuitive for all.

13:00 Breakout tracks continue

TRACK 1

Panel: Delivering a customer first strategy with Zendesk

Harness the possibilities of AI

Our product vision is robust. We’re building on conversational experiences with AI and making the agent experience more intuitive for all.


Our product vision is robust. We’re building on conversational experiences with AI and making the agent experience more intuitive for all.

TRACK 2

Panel: Delivering a customer first strategy with Zendesk

Fall in love with personalized conversational experiences

Our product vision is robust. We’re building on conversational experiences with AI and making the agent experience more intuitive for all.


Our product vision is robust. We’re building on conversational experiences with AI and making the agent experience more intuitive for all.

TRACK 2

Panel: Delivering a customer first strategy with Zendesk

Fall in love with personalized conversational experiences

Our product vision is robust. We’re building on conversational experiences with AI and making the agent experience more intuitive for all.


Our product vision is robust. We’re building on conversational experiences with AI and making the agent experience more intuitive for all.

Agenda

10:30AM

Keynote

Hear how we’re reprioritizing our product vision to help you do more with less while maintaining strong customer relationships. As told by Josh Bean, Senior Director of Product Marketing at Zendesk.

12:00PM

Product Innovations

Four mini masterclasses that guide you through the latest Zendesk releases, and how to leverage them for your business needs. 


Session 1: AI-powered conversations

Session 2: Intelligent operations at scale

Session 3: Open and flexible platform

Session 4: Trust and security

12:30PM

Expert tips

Three practical classes that help you get started with Zendesk and learn tips and tricks from our experts. 


Session 1: Boost productivity with Agent Workspace

Session 2: Move from live chat to messaging

Session 3: Optimize Zendesk for self-service

1:00PM

Live Q&A and wrap-up

See you on March 8, or whenever you choose to watch back on-demand.

2:30PM

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Meet our speaker


Born in Helsinki and grown in Berlin, Mark is building the world’s most powerful event producer platform, powered by industry-leading AI.

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©Zendesk 2026

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