Artificial intelligence isn’t new. But the big 2023 conversations surrounding it feel like a step into the unknown.
We’ll show you the lay of the land—and the way to the future. You’ll hear updates on Zendesk AI, the evolving role of service, and our vision for unlocking intelligent CX across your business.
Get insights from Zendesk customers on what it means to be customer obsessed—and how that translates into a competitive advantage for retention, loyalty, and revenue.
You’ll learn how to leverage AI, personalization, and omnichannel experiences to deliver effective and efficient customer-focused experiences.
Wilson Nieves
SVP Customer experience at Citizen Watch Company of America Inc.
Tom Eggemeier
Chief Executive Officer at Zendesk
Jonathan Aniano
SVP of Product, CRM Applications at Zendesk
Paxton Cooper
SVP of Product Management at Zendesk
Lisa Kant
SVP of Solutions & Product Marketing at Zendesk
Cristina Fonseca
VP of Product at Zendesk
Adrian McDermott
Chief Technology Officer at Zendesk
Bandar El-Eita
Senior Director of Product Marketing at Zendesk
Nicole Saunders
Director of Community at Zendesk
Teresa Anania
SVP of Customer Success at Zendesk
Cait Keohane
SVP of Global Customer Advocacy at Zendesk
William Abrams
Division President, Distributed Products Division at Medline Industries, LP
Sarah Bernhardi
Chief Customer Officer at Xe and Ria
Danielle Evans
Vice President and Chief Information Officer, Honeywell Connected Enterprise
Artificial Intelligence will change the CX landscape forever. Hear our vision for the future, and the role Zendesk will play in it. We’ll be joined on stage by Liberty London to talk about how AI can help you boost ROI, improve efficiency across the customer journey, and most importantly—deliver exceptional service.
Agility in customer service isn’t just about moving faster—it’s about adapting faster. Our adaptable Agent Workspace drives innovative customer experiences so you can keep pace with wherever your customers, business, or the market takes you. Hear how the Agent Workspace can help maximize efficiency, make faster decisions, and create powerful front and back end customizations.
LATAM Airlines perfected conversational experiences for their customers—so rolled them out to their employees too. The result? Improved employee productivity, satisfaction, and the bottom line. Hear how they did it, and how you can too.
Finding love in the digital world is hard. Over the last 25 years, Match Group have been pioneers in delivering personalized dating experiences to millions of users worldwide. In this industry, the biggest job is keeping love-hopeful users engaged and avoiding churn. Hear how Match Group used Zendesk to deliver personalized dating advice—resulting in boosted customer loyalty, increased retention, and a direct impact on revenue growth.
Keeping customers happy as your business scales can be a challenge. Hear how Degreed uses Zendesk to integrate customer service with their product, sales, and success teams. You’ll learn tactics for keeping customer retention high, seamlessly automating requests, running a lean team in hyper growth, and more.
Like many industries, the future of car buying is eCommerce—and 64% of car buyers say the buying experience is more important than price. Retailers with personalized experiences will land more deals. Hear how Cox Automotive uses Zendesk, powered by rich data, to deliver an online concierge buying experience. You’ll learn how they use Zendesk to drive sales, navigate eCommerce chokepoints, and unify the prospect-to-customer digital experience. This session will also feature a Conversational Commerce demo.
Customers are excited about the possibilities of AI. Now’s the time to understand their expectations for the future of customer experience. Our presenters and expert panel dive into how to use AI to fill experience gaps, provide instant personalization, and supercharge communication via chatbots and voice assistants—all while being empathic.