Portrait

Speaker Name

Short speaker biography. 

Placeholder image alt text

Enhance your user experience and build brand equity with your design vernacular. This is the event description.

RSVP
Text goes here
X
Portrait

Speaker Name

Short speaker biography. 

Document Type or Name

Document description.

Download
Text goes here
X

12 pm

Welcome and Introductions

Our VP of Product Marketing, Ingrid Wantuch, kicks off the event with a welcome message.

12 pm

Welcome and Introductions

Our VP of Product Marketing, Ingrid Wantuch, kicks off the event with a welcome message.

ZENDESK AI ADVANTAGE

Master AI with free AI Advantage virtual courses 

90 MINUTES
Text goes here
X
90 MINUTES
Text goes here
X

Whether you're just getting started with AI or ready to dive deep and build your own agent,  our virtual courses will have you becoming an AI jedi all from the comfort of your home or office.

Register now
Text goes here
X

AI Advantage | Virtual Events

Hands-on workshops

Demos are great to watch, but building is how you learn. Step into a live Zendesk sandbox alongside our product experts to tackle real-world customer and employee service scenarios.

 

In this 90-minute interactive session, you will:

1. Work through step-by-step guided exercises.
2. Build custom automation for both simple and complex service requests.
3. Leave with a working, fully tested AI agent capable of resolving over 80% of inquiries.

 

Open to current customers and those new to Zendesk who want a look under the hood.



crash courses

Getting started with AI can feel overwhelming. There are a lot of tools, a lot of buzzwords, and many possible starting points.


Join us for a 30-minute digital event where we’ll uncover the basics of AI and show how Zendesk can help you deliver exceptional support with the right blend of fast and automated when you want it, human when you need it. You’ll leave with a clearer understanding of how AI can help elevate your experience.

1) Your First Steps with Zendesk AI: Best for those new to Zendesk
2) Maximize your AI Investment: Best for current customers



ZENDESK

AI virtual workshops

EXPERT LED

90 MINUTES

78% of CX leaders believe we are encountering the biggest landscape change in 50 years. In this online event, you’ll learn the five trends of CXT26.

Register now
Text goes here
X

Join a live, hands-on workshop where you’ll build and test your own Zendesk AI agent alongside product experts, all from the comfort of your home or office.


Because this is an interactive, hands-on experience, space is limited.

Register now
Text goes here
X

Overview

Using a pre-built Zendesk sandbox, in 90-minutes you'll walk through guided exercises designed to solve real customer service challenges, from FAQs to complex, multi-step requests.

 

By the end of the session, you'll have configured and tested your own AI agent - and seen first hand how Zendesk AI can resolve over 80% of customer requests.

Register for an upcoming workshop

Placeholder image alt text

Thursday, February 10

 10:00AM PT / 1:00PM ET 

Register
Text goes here
X
Placeholder image alt text

Wednesday, March 11

 10:00AM PT / 1:00PM ET

Register
Text goes here
X
Placeholder image alt text

Wednesday, April 29

 10:00AM PT / 1:00PM ET

Register
Text goes here
X
Placeholder image alt text

Thursday, May 28

 10:00AM PT / 1:00PM ET

Register
Text goes here
X
Placeholder image alt text

Wednesday, June 24

 10:00AM PT / 1:00PM ET

Register
Text goes here
X

Register for an upcoming session

AI Crash Course | Your First Steps with Zendesk AI

Wednesday July 29

9:00AM PT / 12:00PM ET - 30 min

Save your spot
Text goes here
X

AI Crash Course | Maximize Your AI Investment
Thursday July 30

9:00AM PT / 12:00PM ET - 30 min

Save your spot
Text goes here
X

AI Virtual Workshop | Live with Product experts

Friday, August 14

9:00AM PT / 12:00PM ET - 90 minutes

Save your spot
Text goes here
X

AI Crash Course | Your First Steps with Zendesk AI
Tuesday, August 18

9:00AM PT / 12:00PM ET - 30 min

Registration opens July 24
Text goes here
X

AI Crash Course | Maximize Your AI Investment
Wednesday, August 19

9:00AM PT / 12:00PM ET - 30 min

Registration opens July 24
Text goes here
X

Meet your hosts

Portrait

Yasmeen Hyder

Director, Sales Engineering

Zendesk

Portrait

Kathie Kobelski


Senior Sales Engineer

Zendesk

Portrait

Viena Swierczek


Senior Sales Engineer

 Zendesk 

Portrait

Lydia Fong

Senior Sales Engineer

Zendesk

Portrait

Andy O'Rourke

Product Marketing Manager

Zendesk

 

Portrait

Amber Schemmel

Senior Sales Engineer

 Zendesk

 

 

Meet your hosts

Yasmeen Hyder

Senior Manager, Solutions Consulting

 

Zendesk

Portrait

Kathie Kobelski

Senior Solutions Consultant


Zendesk

Portrait

Viena Swierczek

Senior Solutions Consultant


Zendesk

Ready to put Zendesk AI to work? Save your spot today.

Because this is an interactive, hands-on experience, space is limited.

Enhance your user experience and build brand equity with your design vernacular.

Register now
Text goes here
X

Location

Address line

Address line

Address line

REPORT

Step into the future of CX

Today’s consumers want faster, smarter, more personalized service. Brands can meet these demands by leveraging contextual intelligence. Zendesk CX Trends 2026 reveals 5 trends to help you embrace the next generation of AI.

Get the report
Text goes here
X

AI-first service, catered to humans.

Start free trial.

Terms of use

Privacy Policy

Cookie Policy

Standards of Conduct

Terms & Conditions

©Zendesk 2026

Register now
Text goes here
X
Openform
RSVP now
Text goes here
X
About
Agenda
Speakers
Openform
Openform
Register now
Text goes here
X
About
Agenda
Speakers
Agenda
Text goes here
X
[confirmation_headline]
[confirmation_messaging]
Add to calendar
Text goes here
X
[confirmation_headline]
[confirmation_messaging]
Add to Calendar
Text goes here
X
Share with Friends
Facebook
Twitter
LinkedIn
Link
CONTACT THE ORGANIZER
Google   Outlook   iCal   Yahoo

RSVP

Google Icon
Google
Outlook Icon
Outlook
Apple Icon
Apple
Yahoo Icon
Yahoo