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Enhance your user experience and build brand equity with your design vernacular. This is the event description.

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12 pm

Welcome and Introductions

Our VP of Product Marketing, Ingrid Wantuch, kicks off the event with a welcome message.

12 pm

Welcome and Introductions

Our VP of Product Marketing, Ingrid Wantuch, kicks off the event with a welcome message.

ZENDESK AI ADVANTAGE

Master AI with our free AI Advantage virtual courses 

90 MINUTES
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90 MINUTES
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Whether you're just getting started with AI or ready to dive deep and build your own agent,  our virtual courses will have you becoming an AI jedi all from the comfort of your home or office.

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AI Advantage | Virtual Events

Hands-on workshops

Roll up your sleeves, these aren't just demos
 
Using a pre-built Zendesk sandbox, in 90-minutes you'll walk through guided exercises designed to solve real customer and employee service challenges, from FAQs to complex, multi-step requests.


By the end of the session, you'll have configured and tested your own AI agent, and seen first hand how Zendesk AI can resolve over 80% of customer requests.



crash courses

Getting started with AI can feel overwhelming — there are a lot of tools, a lot of buzzwords, and many possible starting points.


Join us for a 30-minute digital event where we’ll uncover the basics of AI and show how Zendesk can help you deliver exceptional support with the right blend of fast and automated when you want it, human when you need it.


Whether you’re already using Zendesk or just getting started, you’ll leave with a clearer understanding of how AI can help elevate your customer experience.



ZENDESK

AI virtual workshops

EXPERT LED

90 MINUTES

78% of CX leaders believe we are encountering the biggest landscape change in 50 years. In this online event, you’ll learn the five trends of CXT26.

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Join a live, hands-on workshop where you’ll build and test your own Zendesk AI agent alongside product experts, all from the comfort of your home or office.


Because this is an interactive, hands-on experience, space is limited.

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Overview

Using a pre-built Zendesk sandbox, in 90-minutes you'll walk through guided exercises designed to solve real customer service challenges, from FAQs to complex, multi-step requests.

 

By the end of the session, you'll have configured and tested your own AI agent - and seen first hand how Zendesk AI can resolve over 80% of customer requests.

Register for an upcoming workshop

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Thursday, February 10

 10:00AM PT / 1:00PM ET 

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Wednesday, March 11

 10:00AM PT / 1:00PM ET

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Wednesday, April 29

 10:00AM PT / 1:00PM ET

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Thursday, May 28

 10:00AM PT / 1:00PM ET

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Wednesday, June 24

 10:00AM PT / 1:00PM ET

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Register for an upcoming workshop

AI Workshop | Live with product experts 

Thursday, July 16

10:00AM PT / 1:00PM ET - 90 minutes

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AI Crash Course | Your First Steps with Zendesk AI

Wednesday July 29

9:00AM PT / 12:00PM ET - 30 min

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AI Crash Course | Maximize Your AI Investment
Thursday July 30

9:00AM PT / 12:00PM ET - 30 min

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AI Virtual Workshop | Live with Product experts

Friday, August 14

9:00AM PT / 12:00PM ET - 90 minutes

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AI Crash Course | Your First Steps with Zendesk AI
Tuesday, August 18

9:00AM PT / 12:00PM ET - 30 min

Registration opens July 20
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AI Crash Course | Maximize Your AI Investment
Wednesday, August 19

9:00AM PT / 12:00PM ET - 30 min

Registration opens July 20
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Meet your hosts

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Yasmeen Hyder

Senior Manager, Solutions Consulting

Zendesk

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Kathie Kobelski

Senior Solutions Consultant

Zendesk

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Viena Swierczek

Senior Solutions Consultant

Zendesk 

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Lydia Fong

Solutions Consultant

Zendesk

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Andy O'Rourke

Product Marketing Manager, Zendesk

 

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Amber Schemmel

Senior Solutions Consultant, Zendesk

 

Meet your hosts

Yasmeen Hyder

Senior Manager, Solutions Consulting

 

Zendesk

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Kathie Kobelski

Senior Solutions Consultant


Zendesk

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Viena Swierczek

Senior Solutions Consultant


Zendesk

Ready to put Zendesk AI to work? Save your spot today.

Because this is an interactive, hands-on experience, space is limited.

Enhance your user experience and build brand equity with your design vernacular.

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REPORT

Step into the future of CX

Today’s consumers want faster, smarter, more personalized service. Brands can meet these demands by leveraging contextual intelligence. Zendesk CX Trends 2026 reveals 5 trends to help you embrace the next generation of AI.

Get the report
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