Retailers operate in the most competitive, oversaturated and digitally-enabled environment to date. In a world where shoppers can easily take their business elsewhere, retailers must take a customer-centric approach to differentiate themselves from the competition. As a result, service teams are asked to provide a frictionless customer experience. However, with the acceleration of retail/shopper trends and today’s economic uncertainty, this is no easy feat.
Hyper-focused on identifying strategies to streamline their operations, retailers are also looking for ways to drive cost savings. According to our CX Trends research, around two-thirds of CX/CS leaders believe that AI/bots will drive large cost savings over the next few years, and that it has the potential to transform the way in which they engage with their customers.
In this webinar, you will learn how the power of AI can help retailers:
•Create a seamless customer experience between in-store and online
•Deliver conversational and personalized service at scale
•Boost agent productivity and engagement
•Drive operational efficiencies