How employee experience and ESM can solve the CX dilemma

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Ellen Nelson

CEO & co-founder

Ellen Nelson is CEO and co-founder of Stone, a leading news and media company for young people.  From global affairs and politics to technology and science to sports and music, Stone offers insightful stories and compelling perspectives on the issues that define a generation.

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ZENDESK WEBINAR

How employee experience and ESM can solve the CX dilemma

Guest speaker and Principal Analyst, Julie Mohr shares the latest data on what a top-notch employee experience means for your customers. She'll explore what companies can do to improve their employee experience to deliver a delightful customer experience.

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Speakers

Julie Mohr

PRINCIPAL Analyst at Forrester

Julie Mohr serves IT service management (ITSM) and enterprise service management (ESM) professionals supporting the transformation of IT operations into forward-thinking, customer-centric service organizations. Her research includes service portfolio/catalog management, incident/problem management and the service desk, knowledge management and self-service, and industry frameworks.

Gary Aliff

VICE PRESIDENT, INFORMATION TECHNOLOGY AT ZENDESK

Gary Aliff leads Zendesk's employee experience systems team across the global team. 

About


Julie Mohr serves IT service management (ITSM) and enterprise service management (ESM) professionals supporting the transformation of IT operations into forward-thinking, customer-centric service organizations.


At this event, Julie Mohr will share the latest data on what a top-notch employee experience means for your customers and your bottom line. She’ll explore what firms can do to improve their EX to deliver delightful experiences.

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