Julie Mohr serves IT service management (ITSM) and enterprise service management (ESM) professionals supporting the transformation of IT operations into forward-thinking, customer-centric service organizations. Her research includes service portfolio/catalog management, incident/problem management and the service desk, knowledge management and self-service, and industry frameworks.
Julie Mohr serves IT service management (ITSM) and enterprise service management (ESM) professionals supporting the transformation of IT operations into forward-thinking, customer-centric service organizations.
At this event, Julie Mohr will share the latest data on what a top-notch employee experience means for your customers and your bottom line. She’ll explore what firms can do to improve their EX to deliver delightful experiences.
