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What agile event programs are and why they're essential

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12pm

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無料オンラインセミナー:Zendesk in action series 01

デモで実感、一気に解決!

AIエージェントの活用方法

Monday
, 
April 
10

AUGUST 21 AT 5.30PM, LONDON

AUGUST 21

AT 5.30PM, LONDON

オンデマンド配信

This is a cool intro line to the event.

チャットボットもAI駆動の時代。よくある問い合わせの数を減らし、ユーザーの自己解決を促進してくれるAIエージェントは、いまやカスタマーサービスにおいて必須のソリューションになりつつあります。


Zendeskの自律型AIエージェントなら、あらゆるチャネルからの問い合わせを24時間365日対応、問い合わせの80%を自動化。


顧客満足度向上に貢献する高品質のサービスを提供したい方、必見のセミナーです!

登録はこちら
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ユーザー視点に立った

『本当に使いやすいAIチャットボット』

AIの台頭により、カスタマーサービスにおけるAIエージェントの導入が現実的な課題となってきました。

しかし実際にユーザーに対して何が提供できるのか、設定から運用までのプロセスはどうなっているのか、結果として業務省力化にどのように貢献してくれるのか、具体的にイメージできているでしょうか。


Zendeskの自律型AIエージェントは、あらゆるチャネルからの問い合わせに24時間365日対応し、問い合わせの80%を自動化。顧客満足度を向上させながら、運用コストを大幅に削減します。


本セミナーでは、AIエージェントの能力を最大化して、現場の負担を軽減する方法についてデモを交えながら具体的かつ詳細にご紹介します。


【こんな方にオススメ!】


•

よくある問い合わせを減らして自己解決を促したい

•

さまざまなチャネルからの問い合わせに効率的に対応したい

•

コストを抑えつつ高品質なサポートを提供したい

Agenda (option 1)

Our product vision is robust. We’re building on conversational experiences with AI and making the agent experience more intuitive for all.

11:15 Breakout tracks begin

Our product vision is robust. We’re building on conversational experiences with AI and making the agent experience more intuitive for all.

TRACK 1

Product solutions and roadmap

Hear about the latest updates and releases—and how they can help your business.

TRACK 2

Make the most of Zendesk

Our experts show you how to customize Zendesk to fit your business needs.

TRACK 3

Emerging trends transforming CX

See what’s impacting the world of CX and beyond, alongside the best in the business.

TRACK 1

Panel: Delivering a customer first strategy with Zendesk

Harness the possibilities of AI

Our product vision is robust. We’re building on conversational experiences with AI and making the agent experience more intuitive for all.


Our product vision is robust. We’re building on conversational experiences with AI and making the agent experience more intuitive for all.

TRACK 2

Panel: Delivering a customer first strategy with Zendesk

Fall in love with personalized conversational experiences

Our product vision is robust. We’re building on conversational experiences with AI and making the agent experience more intuitive for all.


Our product vision is robust. We’re building on conversational experiences with AI and making the agent experience more intuitive for all.

12:30 Lunch

Our product vision is robust. We’re building on conversational experiences with AI and making the agent experience more intuitive for all.

13:00 Breakout tracks continue

TRACK 1

Panel: Delivering a customer first strategy with Zendesk

Harness the possibilities of AI

Our product vision is robust. We’re building on conversational experiences with AI and making the agent experience more intuitive for all.


Our product vision is robust. We’re building on conversational experiences with AI and making the agent experience more intuitive for all.

TRACK 2

Panel: Delivering a customer first strategy with Zendesk

Fall in love with personalized conversational experiences

Our product vision is robust. We’re building on conversational experiences with AI and making the agent experience more intuitive for all.


Our product vision is robust. We’re building on conversational experiences with AI and making the agent experience more intuitive for all.

TRACK 2

Panel: Delivering a customer first strategy with Zendesk

Fall in love with personalized conversational experiences

Our product vision is robust. We’re building on conversational experiences with AI and making the agent experience more intuitive for all.


Our product vision is robust. We’re building on conversational experiences with AI and making the agent experience more intuitive for all.

Agenda

所要時間

約39分

機能紹介&デモ

*AIエージェントの機能(抜粋)
・AIによる回答:FAQの記事を元に自律的に回答
・会話フローの設定:より複雑な対話のために会話をカスタマイズ
・他システムとの統合:他システムからの情報を参照して回答

Speakers

キム ナミ

株式会社Zendesk

APAC SC Hub

ソリューション
コンサルタント部

 

ソリューション
コンサルタント

Zendesk AIで、かつてない解決力を。

Meet our speaker


Born in Helsinki and grown in Berlin, Mark is building the world’s most powerful event producer platform, powered by industry-leading AI.

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