A CX Moment with Mediaocean
Date TBD

12pm

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When does the event take place?

The event takes place from September 1st to the 2nd. 

Ellen Nelson

CEO & co-founder

Ellen Nelson is CEO and co-founder of Stone, a leading news and media company for young people.  From global affairs and politics to technology and science to sports and music, Stone offers insightful stories and compelling perspectives on the issues that define a generation.

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What agile event programs are and why they're essential

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What agile event programs are and why they're essential

ZENDESK WEBINAR

A CX Moment with Mediaocean
Date TBD

9:30AM PDT/12:30PM EDT

It’s an upside-down world right now. As we all begin to deal with shifting customer demands, let’s talk things out.

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Speakers

Sarah Reed

SENIOR DIRECTOR OF CONTENT AND EVENT MARKETING

ZENDESK

Stephanie Dorman

Chief people officer

MEDIAOCEAN

About


For years, Stephanie Dorman successfully ran support and CX for Mediaocean. But recently, she took on the position as their Chief People Officer. Hear why Stephanie made the transition and how she's committed to changing the way people think of support roles. She'll share new ideas for hiring, onboarding, and staffing, so be ready to ask all your questions–from agent titles to team structure.


This will be an immersive open conversation with live Q&A. If you can’t join us on July 22nd, you can still watch the on-demand recording afterward by registering.

Key takeaways:

About

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Schedule

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12pm

Welcome

Check in with the event organizers, network, and get settled in.

1pm

Keynote presentation: rhetoric and the art of collaborative discussion

Enjoy a keynote from Jane Robinson.

2pm

Questions and answers

At 2pm we will open the floor for a question and answer period.

A CX Moment with Mediaocean

A CX event for topsy-turvy times

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FAQs

When does the event take place?

The event takes place from September 1st to the 2nd. 

Where does the event take place?

The event takes place at the Academy of Natural Sciences

Who is invited to the event?

Event organizers who are interested in learning about how to optimize their event marketing efforts to maximize their conversion rates are invited to the event. 

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