A CX Moment with the City of St. Paul

Date TBD

Ellen Nelson

CEO & co-founder

Ellen Nelson is CEO and co-founder of Stone, a leading news and media company for young people.  From global affairs and politics to technology and science to sports and music, Stone offers insightful stories and compelling perspectives on the issues that define a generation.

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What agile event programs are and why they're essential

ZENDESK WEBINAR

A CX Moment with the City of St. Paul

Date TBD

9:30 AM PST | 12:30 PM EST

In this intimate conversation, you’ll learn how the City of St. Paul approached its digital transformation and some impactful CX strategies for even the most digitally reluctant of industries.

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Speakers

Sarah Reed

SENIOR DIRECTOR OF CONTENT AND EVENT MARKETING

ZENDESK
 

Drew Nelson

Digital Services Manager

CITY OF ST. PAUL

Mary Gleich-Matthews

technical project manager

CITY OF ST. PAUL

About

 

Rapid digital innovation is no longer associated with just the private sector. Instead, digital transformation in the public sector evolved from incremental improvements to disruptive technologies. As a result, the last two years revolutionized the private and public sectors alike, changing how organizations communicate with their customers or constituents.


The City of St. Paul has a policy of "radical hospitality." Hear how the digital services team is building hospitality into everything they do, including their Zendesk implementation. Drew and Mary will answer questions on executive buy-in, channel usage, and a better way for the city to engage with their community.


You’ll leave understanding how to navigate a customer-first strategy with a universal approach. Not able to join us? Register anyway, and we’ll send you the on-demand link after the event.




A CX Moment with the City of St. Paul

A CX MOMENT WITH THE CITY OF ST. PAUL

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