Zendesk AI Labs: Agentic AI action

Name: Zendesk AI Labs: Agentic AI action
Start: 2026-09-03T13:30:00-04:00
End: 2026-09-03T14:30:00-04:00
Location: Virtual

ZENDESK AI LABS

[Part 3] Path to first AI Agent: How to teach your AI Agent to take action

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By the end of this session, your AI Agent will execute multi-step workflows, not just recommend them.

Password reset? Done. Refund initiated? Complete. Order updated across three systems? Handled autonomously.

This is what agentic procedures enable: structured workflows your AI Agent can follow to automously resolve complex requests end-to-end.

In this hands-on workshop, we'll build a complete procedure from scratch; validation, decision logic, system calls, error handling, and intelligent escalation. You'll leave with a working procedure and a framework to build dozens more.

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Roll up your sleeves - this is a practical building session.

In this hands-on session, you'll learn how to build procedures that enable your AI Agent to execute multi-step, complex workflows.

What you'll learn:

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When procedures beat knowledge retrieval (and when they don't)

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How to break down complex workflows into executable steps, handling validation, errors, and edge cases without coding

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How to preserve customer context when escalation is needed

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How to measure procedure success and optimise over time

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How to build a production-ready agentic procedure for your top use case and a repeatable template for adding more procedures.

Speakers

Clara Vaudrion

AI Success Strategist, Customer Success

Ghaly Aditya

AI Success Strategist, Customer Success

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What to expect