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ZENDESK PRESENTS

AI First Service:
Leveraging AI trained in the art of customer service

Monday
, 
April 
10

AUGUST 21 AT 5.30PM, LONDON

AUGUST 21

AT 5.30PM, LONDON

THURSDAY, 12 SEPTEMBER
10AM


ZINC AT FED SQUARE

MELBOURNE

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Leverage AI in customer service to increase efficiency, reduce operational costs, and provide fast and personalised support at scale.

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Power your CX vision with Zendesk AI


Zendesk invite you to join us, along with other CX leaders, as we explore cutting-edge AI technology transforming customer and employee service.

Learn to implement AI solutions that:

- provide instant, accurate responses

- manage complex interactions

- enhance customer satisfaction


This event is perfect for leaders looking to innovate their service strategies and harness AI to deliver exceptional customer experiences.

Key takeaways:

Event content

Our product vision is robust. We’re building on conversational experiences with AI and making the agent experience more intuitive for all.

11:15 Breakout tracks begin

Our product vision is robust. We’re building on conversational experiences with AI and making the agent experience more intuitive for all.

TRACK 1

Product solutions and roadmap

Hear about the latest updates and releases—and how they can help your business.

TRACK 2

Make the most of Zendesk

Our experts show you how to customize Zendesk to fit your business needs.

TRACK 3

Emerging trends transforming CX

See what’s impacting the world of CX and beyond, alongside the best in the business.

TRACK 1

Panel: Delivering a customer first strategy with Zendesk

Harness the possibilities of AI

Our product vision is robust. We’re building on conversational experiences with AI and making the agent experience more intuitive for all.


Our product vision is robust. We’re building on conversational experiences with AI and making the agent experience more intuitive for all.

TRACK 2

Panel: Delivering a customer first strategy with Zendesk

Fall in love with personalized conversational experiences

Our product vision is robust. We’re building on conversational experiences with AI and making the agent experience more intuitive for all.


Our product vision is robust. We’re building on conversational experiences with AI and making the agent experience more intuitive for all.

12:30 Lunch

Our product vision is robust. We’re building on conversational experiences with AI and making the agent experience more intuitive for all.

13:00 Breakout tracks continue

TRACK 1

Panel: Delivering a customer first strategy with Zendesk

Harness the possibilities of AI

Our product vision is robust. We’re building on conversational experiences with AI and making the agent experience more intuitive for all.


Our product vision is robust. We’re building on conversational experiences with AI and making the agent experience more intuitive for all.

TRACK 2

Panel: Delivering a customer first strategy with Zendesk

Fall in love with personalized conversational experiences

Our product vision is robust. We’re building on conversational experiences with AI and making the agent experience more intuitive for all.


Our product vision is robust. We’re building on conversational experiences with AI and making the agent experience more intuitive for all.

TRACK 2

Panel: Delivering a customer first strategy with Zendesk

Fall in love with personalized conversational experiences

Our product vision is robust. We’re building on conversational experiences with AI and making the agent experience more intuitive for all.


Our product vision is robust. We’re building on conversational experiences with AI and making the agent experience more intuitive for all.

What to expect on the day

10:00 AM

Arrival & registration

Collect your badge, grab a coffee and network with your peers.

10:30 AM

Keynote: The future of CX as AI takes over

The evolution of CX across the digital and AI waves, and where it's headed next.
Jason Maynard, CTO, Zendesk

11:00 AM

Revolutionising service with the power of AI

How AI agents with enhanced intelligence are not just reactive, but proactive problem solvers, complementing human expertise.

Sarah Al-Hussaini,  Co-Founder, Ultimate AI

11:30 AM

An Australian perspective: AI empowered customer experiences

What the AI revolution in CX will look like locally - and what you can do today to prepare.

Simon Kriss, Australia's leading voice on AI

12:00 PM - 1:00 PM

Networking lunch


Speakers

Simon Kriss

Chief AI Officer

Australia's leading voice on AI in CX

Sarah Al-Hussaini

Co-Founder

Ultimate AI

Jason Maynard

CTO

Zendesk

Kellie Hackney

RVP,  Australia & New Zealand

Zendesk

Meet our speaker

Born in Helsinki and grown in Berlin, Ultimate is building the world’s most powerful virtual agent platform, powered by industry-leading AI.

Thank you to our sponsors

Platinum Sponsor

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Silver Sponsors

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Location

Zinc at Fed Square

Cnr Princes Walk & Russell St

Melbourne

RESOURCES

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