Unlocking the power of AI for CX

Name: Unlocking the power of AI for CX - APAC
Start: 2024-07-25T10:00:00-04:00
Location: Virtual

ON-DEMAND WEBINAR

Panel discussion with International Data Corp (IDC) & Amazon Web Services (AWS)

Whether you’re already familiar with the power of AI or just starting your journey, this webinar will give you insights & strategies to help you leverage the full potential of AI. Together with IDC & AWS we are diving deep into the trends, the business challenges, and how to leverage AI in every layer of your support operation.

Watch on-demand

Please note that the webinar is held in English, but subtitles in Japanese, Korean, Bahasa Indonesia, Simplified Chinese and other languages are available.

Key highlights

• 60 min in-depth analysis from our experts on unlocking the power of AI for CX
• Discussions around the evolution, priorities, challenges, and next steps for intelligent experiences
• Countless tips & tricks on how to act now to future-proof your CX operations

Meet our speakers

Lavanya Jindal

Research Analyst Customer Experience, Asia/Pacific, IDC

Lavanya Jindal is a Research Analyst for the Asia/Pacific CX and Value Streams research practice. Her research includes identifying rapidly evolving trends and needs of customers.

Christopher Kuthan

Global Head of Enterprise Application Solutions, AWS

Christopher Kuthan is the Global Head of Enterprise App Solutions at AWS. He collaborates with AWS’ customers to deliver innovative solutions for their high priority use cases in CX.

Jason Maynard

Chief Technology Officer, APAC, Zendesk

Jason Maynard is the CTO for Asia/Pacific at Zendesk, where he's led various product divisions. He's also headed product design, UX research and data across his career in tech.

What to expect