Unlocking the power of AI for CX

Name: Unlocking the power of AI for CX - EMEA
Start: 2024-06-04T09:00:00-04:00
Location: Virtual

On-demand Webinar

Panel discussion with International Data Corp (IDC) & Amazon Web Services (AWS)

Whether you’re already familiar with the power of AI or just starting your journey, this webinar will give you insights & strategies to help you leverage the full potential of AI. Together with IDC & AWS we are diving deep into the trends, the business challenges, and how to leverage AI in every layer of your support operation.

Watch on-demand

Please note that the webinar is held in English, but subtitles in local languages are available.

Key highlights

• 60 min in-depth analysis from our experts on unlocking the power of AI for CX
• Discussions around the evolution, priorities, challenges, and next steps for intelligent experiences
• Countless tips & tricks on how to act now to future-proof your CX operations

Meet our speakers

Ornella Urso

Head of Retail Insights & Customer Experience, IDC

Ornella Urso is Head of Retail Insights and coordinates the CX research group across Europe. She leads the IDC’s Worldwide CX Strategies program and contributes to global research initiatives.

Christopher Kuthan

Global Head of Enterprise Application Solutions, AWS

Christopher Kuthan is the Global Head of Enterprise App Solutions at AWS. He collaborates with AWS’ customers to deliver innovative solutions for their high priority use cases in CX.

Matthias Goehler

Chief Technology Officer, EMEA, Zendesk

Matthias Goehler is the EMEA CTO at Zendesk and leads the vision for innovation in CX based on the needs of EMEA customers. Matthias has 20+ years of experience in technology and SaaS industries.