What agile event programs are and why they're essential
Speaker Name
Short speaker biography.Â
ON-DEMANDÂ DIGITAL EVENT
AI for iGaming & Betting: Scaling CX in 2026
Monday
,Â
AprilÂ
10
AUGUST 21 AT 5.30PM, LONDON
AUGUST 21
AT 5.30PM, LONDON
AVAILABLEÂ NOW | WATCHÂ AT YOUR OWN PACE
This is a cool intro line to the event.
Access our 30-minute masterclass in iGaming and Betting CX automation. Learn how to scale complex workflows, protect your margins, and outpace the competition with no extra headcount.
Watch this high-impact masterclass designed for iGaming and Betting leaders who refuse to choose between rapid growth and operational efficiency. We’re moving past the AI hype to provide practical strategies for navigating 2026.
You'll walk away with:
•
The CX Strategy Guide: A masterlist of common pitfalls and the exact strategies to avoid them
•
Scorecard: Industry benchmarks to rank yourself against the competition and identify hidden bottlenecks
•
Live AI Demo: A real-time look at high-impact workflows built specifically for iGaming and Betting
•
The Swiss Casinos AI Blueprint: Lessons learned, mistakes to avoid, and key focus areas to max ROI
•
Expert Q&A: Hear our industry and AI experts address the most pressing challenges and questions
Featured speakers
Raphael Grossenbacher
Head of Customer Support,
Swiss Casinos
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Noemi Büchler
Customer Support Lead,
Swiss Casinos
Zendesk speakers
Emily Freeland
Director, Value Consulting
Zendesk
Jasita Lalloo
Director, Growth
(iGaming & Betting)
Zendesk
Luke Avdiyovski
Senior AI SpecialistÂ
(iGaming & Betting)
Zendesk
Gökhan Engin
Principal Solution Consultant (iGaming)
Zendesk
Agenda
Segment 1
Exclusive Preview: The CX Strategy Guide for iGaming & Betting
We lead with the data. This segment breaks down our newest iGaming and Betting asset, featuring a deep dive into industry benchmarks, common pitfalls, and the exact strategies to avoid them.
Segment 2
Live AI Demo: Automating complex workflows
A practical look at high-impact workflows for iGaming and Betting. We explore how AI can help manage complex tasks and support your team during volume spikes.
Segment 3
Customer Spotlight: The Swiss Casinos AI blueprint
An exclusive, behind-the-scenes interview with Swiss Casinos on their AI journey. We discuss the hard-won lessons, mistakes to avoid, and the focus areas delivering the highest ROI.
Segment 4
Interactive Q&A: Implementation & strategy
Hear our industry and AI experts answer specific questions on scaling, compliance, and implementation.
