Welcome to our three-part "AI in Action for CX" mini series! These 30-minute sessions will explore practical AI use cases within customer service & demonstrate how CX solutions from Zendesk, including case management and Workforce Engagement Management (WEM) tools, can transform your service strategy.
In session one, we dive into automating your customer experience with AI, where we’ll explore how automation evolves into advanced AI agents, providing 24/7 customer support.
In this session, explore how Zendesk AI can revolutionise your self-service strategy and increase opportunities to automate more of your customer experiences by:Â
- Providing instant, accurate answers to FAQs using existing knowledge base content to wow your customers with 24/7 support
- Personalising each interaction to foster deeper connections and increase CSAT scores
- Fully automating even the most complex customer requests to free up your agents and optimise operations
