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What agile event programs are and why they're essential

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ZENDESK PRESENTS: AI IN ACTION FOR CX

Automatiza el CX con agentes de IA y autoservicio

Monday
, 
April 
10

AUGUST 21 AT 5.30PM, LONDON

AUGUST 21

AT 5.30PM, LONDON

3 DE JULIO DE 2024, MIÉRCOLES

10 am MX, 11 am COL, 12 pm CL

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Descubre cómo la IA de Zendesk puede revolucionar tu estrategia de autoservicio y aumentar las oportunidades de automatizar más tu experiencia dell cliente.

Mira bajo demanda
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Explora el potencial de la IA para la experiencia del cliente

Reserva tu lugar para el inicio de nuestra miniserie "AI in Action for CX" con casos prácticos de uso de IA aplicada a la experiencia al cliente. En este primer episodio, nos sumergiremos en la automatización de la experiencia del cliente con IA.


Tendrás la oportunidad de conocer cómo la IA de Zendesk puede revolucionar tu estrategia de autoservicio y aumentar las oportunidades de automatizar más de tus experiencias con el cliente al:

Key takeaways:

•

Proporcionar respuestas instantáneas y precisas a preguntas frecuentes utilizando el contenido existente de la base de conocimientos, brindando a tus clientes soporte 24/7;

•

Personalizar cada interacción para fomentar conexiones más profundas y aumentar la satisfacción del cliente (CSAT);

•

Automatizar completamente incluso las solicitudes más complejas de los clientes, liberando a tus agentes y optimizando la operación.

Event content

Our product vision is robust. We’re building on conversational experiences with AI and making the agent experience more intuitive for all.

11:15 Breakout tracks begin

Our product vision is robust. We’re building on conversational experiences with AI and making the agent experience more intuitive for all.

TRACK 1

Product solutions and roadmap

Hear about the latest updates and releases—and how they can help your business.

TRACK 2

Make the most of Zendesk

Our experts show you how to customize Zendesk to fit your business needs.

TRACK 3

Emerging trends transforming CX

See what’s impacting the world of CX and beyond, alongside the best in the business.

TRACK 1

Panel: Delivering a customer first strategy with Zendesk

Harness the possibilities of AI

Our product vision is robust. We’re building on conversational experiences with AI and making the agent experience more intuitive for all.


Our product vision is robust. We’re building on conversational experiences with AI and making the agent experience more intuitive for all.

TRACK 2

Panel: Delivering a customer first strategy with Zendesk

Fall in love with personalized conversational experiences

Our product vision is robust. We’re building on conversational experiences with AI and making the agent experience more intuitive for all.


Our product vision is robust. We’re building on conversational experiences with AI and making the agent experience more intuitive for all.

12:30 Lunch

Our product vision is robust. We’re building on conversational experiences with AI and making the agent experience more intuitive for all.

13:00 Breakout tracks continue

TRACK 1

Panel: Delivering a customer first strategy with Zendesk

Harness the possibilities of AI

Our product vision is robust. We’re building on conversational experiences with AI and making the agent experience more intuitive for all.


Our product vision is robust. We’re building on conversational experiences with AI and making the agent experience more intuitive for all.

TRACK 2

Panel: Delivering a customer first strategy with Zendesk

Fall in love with personalized conversational experiences

Our product vision is robust. We’re building on conversational experiences with AI and making the agent experience more intuitive for all.


Our product vision is robust. We’re building on conversational experiences with AI and making the agent experience more intuitive for all.

TRACK 2

Panel: Delivering a customer first strategy with Zendesk

Fall in love with personalized conversational experiences

Our product vision is robust. We’re building on conversational experiences with AI and making the agent experience more intuitive for all.


Our product vision is robust. We’re building on conversational experiences with AI and making the agent experience more intuitive for all.

Agenda

10:00

Introducción

Introducción a la automatización de la experiencia del cliente con agentes de IA y autoservicio

10:20

Casos de uso

Sesión de expertos que nos guiarán a través de casos de uso sobre la implementación de agentes IA sin configuraciones costosas, haciendo que cada interacción se sienta personal y acorde con la marca, IA generativa y más, con Frida Ruh

10:40

Q&A en vivo con nuestros expertos en CX

Sesión de preguntas y respuestas en vivo con nuestros expertos en CX para responder todas tus dudas

Nuestros expertos

Angel Priede

Sr. Manager, Customer Success

Zendesk

Isidro López

Sr. Manager, Solutions Consulting

Zendesk

Frida Ruh

Emprendedora,

Consultora especialista en IA y

CEO del podcast "IA is the new sexy"


Meet our speaker

Born in Helsinki and grown in Berlin, Ultimate is building the world’s most powerful virtual agent platform, powered by industry-leading AI.

Thank you to our sponsors

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RESOURCES

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