Zendesk Presents: AI Agents for Every Conversation

Name: Zendesk Presents: AI Agents for Every Conversation - Istanbul
Start: 2026-11-06T09:00:00-05:00
End: 2026-11-06T13:00:00-05:00
Location: Sait Halim Pasha Mansion

City | Month | venue

zendesk

showcase

London

Join Zendesk in Istanbul to discover how AI agents can support every customer conversation, across digital and voice channels.

See how Zendesk AI agents can work across platforms, and hear how businesses are using AI to improve customer and employee service.

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Event

Name

date | time | place

Connected Service mit KI

Wenn Peak Season näher rückt, steigen Kontaktvolumen und Erwartungen gleichzeitig. Kommen Sie am 19. November in Zürich zu einem exklusiven Roundtable-Event, das Retail-Leader, Customer-Experience-Verantwortliche und Technologie-Expert:innen zusammenbringt.

Während sich Retailer auf die Holiday Season vorbereiten, sind die Erwartungen Ihrer Kund:innen höher denn je. Organisationen müssen schnellen, persönlichen und konsistenten Service über jeden Kanal liefern – und gleichzeitig ihre Teams mit der richtigen Technologie stärken und sich auf die nächste Generation KI-gestützter Customer Experiences vorbereiten.

In der Session diskutieren wir praxisnah, wie Retail-Teams genau das umsetzen: mit KI, Automatisierung und dem richtigen Kontext in jeder Interaktion.

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Was Sie erwartet

Retail-Perspektiven & Trends

Was Kund:innen heute erwarten – und wie Sie Service über alle Kanäle schnell und konsistent skalieren.

Praxisnahe KI-Use Cases

Von Automatisierung bis Agent Assist und AI Agents – mit konkreten Ansatzpunkten für bessere CX und bessere Agent Experience.

Breakouts & Austausch

Zwei Tracks plus offene Diskussion und Networking mit Retail-Leads und CX-Experten aus der Schweiz.

Agenda

9:00 Uhr Ankunft

9:30 Uhr Begrüßung & Zendesk Impuls

9:45 Uhr Retail-Trends: KI und Service im Überblick

10:15 Uhr Kundenperspektive aus der Schweiz

10.45 Uhr Breakout Sessions - Lernen Sie Zendesk kennen & New Feature Deep Dive

12:00 Uhr Wrap-up & Austausch / Networking

12:30 Uhr Ende & Auf Wiederssehen

Featured speakers

Tom Eggemeier

Chief Executive Officer, Zendesk

Shashi Upadhyay

President, Product, Engineering and AI, Zendesk

Tifenn Dano Kwan

Chief Marketing Officer, Zendesk

Pascal Pettinicchio

Senior Vice President AI GTM, Zendesk

Location

Zürich - genaue Adresse wird in
Kürze geteilt.

Gestalten Sie die Zukunft
des Services aktiv mit.

Die Anzahl der Plätze ist begrenzt. Die Teilnahme erfolgt nach Bestätigung.

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Frequently asked questions

What is the AI Executive Summit 2026?

AI Executive Summit 2026 is the invitation-only, in-person executive experience connected to Zendesk AI Summit. It brings together a curated group of senior leaders for keynote insights, candid conversations, private breakouts, peer exchange, and early visibility into the future of agentic service.

When and where is the AI Executive Summit 2026 taking place?

The in-person executive experience takes place at Chase Center in San Francisco from 2:00PM - 6:30PM PT on Tuesday, November 10, 2026.

Who is invited to attend?

The experience is designed for VP+ leaders across CX, contact center, IT, digital, AI, employee service, transformation, and service operations. Attendance is curated and invitation only.

How is the in-person experience different from the digital AI Summit?

The digital AI Summit is designed to make the content accessible to a global audience. The San Francisco experience is intentionally smaller and built around executive access: candid Q&A, private breakouts, direct interaction with speakers and Zendesk leaders, and high-value peer connection.

What topics will be covered?

The program will focus on agentic AI, autonomous service, AI strategy, real-world implementation, service transformation, and the leadership decisions required to move from experimentation to scale. Final session topics will be confirmed with the agenda.

Will I see new Zendesk AI innovations?

Yes. The current program is designed to include an early look at Zendesk AI innovation and the next evolution of autonomous service. Specific product announcements should remain high level until approved for external promotion.

Can I bring a colleague?

Because capacity is intentionally limited and attendance is curated, additional attendees should be requested through the Zendesk event team rather than forwarded the invitation directly.

Is there a cost to attend?

There is no cost to attend the AI Executive Summit.

Thanks to our event sponsors