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What agile event programs are and why they're essential

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ZENDESK PRESENTS

Lunch & learn: AI edition 

Monday
, 
April 
10

AUGUST 21 AT 5.30PM, LONDON

AUGUST 21

AT 5.30PM, LONDON

SEPTEMBER 9, 11.30 AM, OSLO

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Join Zendesk for a half day of lunch, the latest AI updates, round table discussion and networking! 

Register now
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Lunch & learn with Zendesk


AI is transforming how we do service, and you are invited to an hands on event to learn more on how to fully embrace it.  Join us to learn how to turn AI strategy into real-world results. 

Key takeaways:


•

The latest AI inovations from Zendesk 

•

Inspiring customer AI use case 

•

Live demos and QAs

•

Engaging round table discussion 

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Lovely lunch and networking 

What to expect

Agenda (option 1)

Our product vision is robust. We’re building on conversational experiences with AI and making the agent experience more intuitive for all.

11:15 Breakout tracks begin

Our product vision is robust. We’re building on conversational experiences with AI and making the agent experience more intuitive for all.

TRACK 1

Product solutions and roadmap

Hear about the latest updates and releases—and how they can help your business.

TRACK 2

Make the most of Zendesk

Our experts show you how to customize Zendesk to fit your business needs.

TRACK 3

Emerging trends transforming CX

See what’s impacting the world of CX and beyond, alongside the best in the business.

TRACK 1

Panel: Delivering a customer first strategy with Zendesk

Harness the possibilities of AI

Our product vision is robust. We’re building on conversational experiences with AI and making the agent experience more intuitive for all.


Our product vision is robust. We’re building on conversational experiences with AI and making the agent experience more intuitive for all.

TRACK 2

Panel: Delivering a customer first strategy with Zendesk

Fall in love with personalized conversational experiences

Our product vision is robust. We’re building on conversational experiences with AI and making the agent experience more intuitive for all.


Our product vision is robust. We’re building on conversational experiences with AI and making the agent experience more intuitive for all.

12:30 Lunch

Our product vision is robust. We’re building on conversational experiences with AI and making the agent experience more intuitive for all.

13:00 Breakout tracks continue

TRACK 1

Panel: Delivering a customer first strategy with Zendesk

Harness the possibilities of AI

Our product vision is robust. We’re building on conversational experiences with AI and making the agent experience more intuitive for all.


Our product vision is robust. We’re building on conversational experiences with AI and making the agent experience more intuitive for all.

TRACK 2

Panel: Delivering a customer first strategy with Zendesk

Fall in love with personalized conversational experiences

Our product vision is robust. We’re building on conversational experiences with AI and making the agent experience more intuitive for all.


Our product vision is robust. We’re building on conversational experiences with AI and making the agent experience more intuitive for all.

TRACK 2

Panel: Delivering a customer first strategy with Zendesk

Fall in love with personalized conversational experiences

Our product vision is robust. We’re building on conversational experiences with AI and making the agent experience more intuitive for all.


Our product vision is robust. We’re building on conversational experiences with AI and making the agent experience more intuitive for all.

Agenda 

11:30AM

Registration and lunch 

Arrive and enjoy a lovely lunch in Haven, Amerikalinjen 

12:15PM

Learning session 

 Mini masterclasses that guide you through the latest Zendesk AI innovations and how you can leverage them to the fullest. We will dive deeper into:

- AI agents live demo
- Fireside chat on AI Agents with Marius Kaafjord, Senior AI trainer at Phonero 
- AI-powered contact center

13:30PM

Coffee break with live demos 

Fill up your coffee, see live demos and engage with our experts

14:00PM

Round table discussion

Join your peers for an engaging discussion on the latest service trends and strategies

14:45PM

Closing remarks

Thank you for today!

Speakers - more to come soon!

Marius Kaafjord

Senior AI-trener

Phonero

Pim Zwaan

Principal Solutions Consultant 

Zendesk

Chris Tomkins

Principal Product Manager

Zendesk

Meet our speaker


Born in Helsinki and grown in Berlin, Mark is building the world’s most powerful event producer platform, powered by industry-leading AI.

Thank you to our sponsors

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Location

Amerikalinjen

Jernbanetorget 2, 0154 Oslo, Norway

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