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What agile event programs are and why they're essential

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12pm

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What agile event programs are and why they're essential

10:00am

Schedule item

Schedule description.

On what date does the event take place?

The event is scheduled for Wednesday, May 31, 2024.

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ZENDESK PRESENTS

AI Effect Workshop

Seattle

Monday
, 
April 
10

AUGUST 21 AT 5.30PM, LONDON

AUGUST 21

AT 5.30PM, LONDON

AUGUST 21 AT 9AM, LONDON

This is a cool intro line to the event.


WEDNESDAY, NOVEMBER 12TH
12:30 PM - 5:30 PM

SEATTLE, WA

Register now
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Zendesk Event Image

Unhappy with your current chat bot?

 

Based on our latest insights from the Zendesk AI Effect report, organizations that have embraced AI are delivering outsized impact and delivering better service – leading to happier customers.

 
Join us on Wednesday, November 12th at the Palladian Hotel to dive deeper into these findings followed by a 90-minute, interactive, hands-on workshop focused on our AI agents advanced solutions.


If you’re new to Zendesk or just starting your AI journey, don’t worry—our experts will be on hand throughout the event to answer any foundational questions and provide tailored guidance, so you’ll get value no matter your experience level.

 

You’ll leave this workshop with a greater understanding of how integrating Zendesk can amplify impact on your organization – elevating customer experiences and business outcomes. Plus, we’ll wrap up the day with a networking cocktail hour. You won’t want to miss it!

Key takeaways:


What our customers are seeing:

  • 91% of Zendesk AI customers report that AI has improved the overall service quality​ of their CX operations.

  • 86% of CX leaders report that Zendesk AI has significantly improved customer satisfaction scores (CSAT).

  • Agents are saving on average 7.3 hours per week with Zendesk AI, freeing up teams time to focus on high-value tasks.


Based on these findings, we'd love to proactively set you up for success with implementing Zendesk and our AI solutions at your organization. During our exclusive interactive workshop, you’ll explore three real-life AI use cases through live demos and accompanying hands-on exercises for each demo:

  • Solving customer issues and frustrations

  • Driving personalization
  • Generating higher revenue and ROI

Support your EX vision



Whether you're in HR, IT, or any team involved in employee onboarding or support—this demo shows how Zendesk helps you work smarter, collaborate better, and create a great experience from day one.

This demo wil showcase:


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A seamless onboarding process from manager request to cross-department collaboration

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AI-powered triage, sentiment analysis, and smart routing to reduce manual work

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Deep integration with tools like Workday and Slack for efficient collaboration

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Real-time visibility into tasks, approvals, and status updates across teams

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Key takeaway 5

What to expect

Agenda (option 1)

Our product vision is robust. We’re building on conversational experiences with AI and making the agent experience more intuitive for all.

11:15 Breakout tracks begin

Our product vision is robust. We’re building on conversational experiences with AI and making the agent experience more intuitive for all.

TRACK 1

Product solutions and roadmap

Hear about the latest updates and releases—and how they can help your business.

TRACK 2

Make the most of Zendesk

Our experts show you how to customize Zendesk to fit your business needs.

TRACK 3

Emerging trends transforming CX

See what’s impacting the world of CX and beyond, alongside the best in the business.

TRACK 1

Panel: Delivering a customer first strategy with Zendesk

Harness the possibilities of AI

Our product vision is robust. We’re building on conversational experiences with AI and making the agent experience more intuitive for all.


Our product vision is robust. We’re building on conversational experiences with AI and making the agent experience more intuitive for all.

TRACK 2

Panel: Delivering a customer first strategy with Zendesk

Fall in love with personalized conversational experiences

Our product vision is robust. We’re building on conversational experiences with AI and making the agent experience more intuitive for all.


Our product vision is robust. We’re building on conversational experiences with AI and making the agent experience more intuitive for all.

12:30 Lunch

Our product vision is robust. We’re building on conversational experiences with AI and making the agent experience more intuitive for all.

13:00 Breakout tracks continue

TRACK 1

Panel: Delivering a customer first strategy with Zendesk

Harness the possibilities of AI

Our product vision is robust. We’re building on conversational experiences with AI and making the agent experience more intuitive for all.


Our product vision is robust. We’re building on conversational experiences with AI and making the agent experience more intuitive for all.

TRACK 2

Panel: Delivering a customer first strategy with Zendesk

Fall in love with personalized conversational experiences

Our product vision is robust. We’re building on conversational experiences with AI and making the agent experience more intuitive for all.


Our product vision is robust. We’re building on conversational experiences with AI and making the agent experience more intuitive for all.

TRACK 2

Panel: Delivering a customer first strategy with Zendesk

Fall in love with personalized conversational experiences

Our product vision is robust. We’re building on conversational experiences with AI and making the agent experience more intuitive for all.


Our product vision is robust. We’re building on conversational experiences with AI and making the agent experience more intuitive for all.

Agenda

12:30 PM

Check-in opens

Pick up your name badge and connect with peers

1:00 PM

AI Effect deep dive

Learn expert findings of the impact of AI on customer service

1:30 PM

Customer interview

Hear a customer's POV on the the Zendesk AI Effect

2:00 PM

Coffee break

Stretch your legs, grab some coffee or water and get ready for the interactive workshop

2:15 PM

AI agent advanced hands-on workshop

Explore three real-life AI use cases through live demos and accompanying hands-on exercises

4:00 pm

Happy hour

Enjoy light bites and refreshing beverages

5:30 pm

Event concludes

Thank you for joining us!

Speakers

Firstname Surname

This is what I do

Company name

Firstname Surname

This is what I do

Company name

Firstname Surname

This is what I do

Company name

Firstname Surname

This is what I do

Company name

Meet our speaker


Born in Helsinki and grown in Berlin, Mark is building the world’s most powerful event producer platform, powered by industry-leading AI.

Thank you to our sponsors

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Silver Sponsors

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Location

Palladian Hotel
2000 Second Avenue

Seattle, WA 98121

Frequently Asked Questions

On what date does the event take place?

The event is on Wednesday, November 12th at 12:30 PM.

Do I need to bring my laptop for the workshop or will they be provided?

You will need to bring your own laptop for the interactive session. Please come with your laptop fully charged. Wifi and login details will be provided upon arrival.

Can I bring a colleague?

The programming and experience at this event is tailored to professionals working in customer experience. If you have a colleague you think would be interested, please ask them to register themselves here. Only registered attendees will be able to attend the event.

Is the event free to attend?

Yes, the event is free to attend but you must be registered. Your event confirmation in non-transferable.

Who can I contact about event accessibility and other questions?

Diversity, equity, and inclusion are important values at Zendesk, and we are committed to providing accommodations for event attendees. If you need any accommodations for this event or have other questions not addressed here, please contact Margaret at margaret.deflieze@zendesk.com.

I registered but can no longer attend. What should I do?

Please reach out to Margaret at margaret.deflieze@zendesk.com to be removed from the guest list.

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