Your agents shouldn't have to start from scratch on every ticket. In this hands-on AI Labs workshop, we'll show you how to activate and get maximum value from Auto Assist - the Zendesk Copilot feature that delivers real-time reply and action suggestions directly inside your agents' workflow, so they spend less time thinking and more time resolving.
We'll take a deep dive into AI-generated Procedures - a powerful new capability in Admin Center that automatically drafts Procedures from your existing ticket patterns and knowledge articles. You'll see exactly how to review, refine, and publish those drafts to power accurate, consistent Auto Assist suggestions across your team.Â
