AI Summit Helsinki

Name: AI Summit Helsinki
Start: 2026-12-09T09:00:00-05:00
End: 2026-12-09T12:00:00-05:00
Location: Hotel Kämp

City | Month | venue

zendesk

showcase

London

Let Zendesk AI help you resolve requests from day one. Bring together customer conversations from all channels, giving agents the context they need. Access dashboards and data easily to enhance your service quality.

Register now

december 9 | Hotel Kämp | HELSINKI

What will define exceptional customer experience in 2027? And how can organisations turn the latest AI innovations into real business impact?

Join us for an exclusive executive breakfast at Hotel Kämp in Helsinki, where we'll bring together customer experience, service, IT and digital transformation leaders to explore what's next for AI-powered service.

We'll share the key announcements and product innovations from Zendesk AI Summit on 12 November, explore the emerging CX trends shaping 2027, and discuss what these developments mean for your organisation.

Expect fresh perspectives, practical insights, product demonstrations and meaningful conversations with Zendesk experts and fellow industry leaders.

Register now

An executive room for leaders shaping
what comes next in AI-powered service

Go behind the scenes
with AI leaders

Get an overview of the most important announcements from Zendesk AI Summit. Explore what's new, see AI capabilities in action and understand how they can help organisations deliver faster, smarter and more effective service.

Pressure-test your AI strategy

with experts

Bring your priorities and challenges into direct conversations with Zendesk leaders and AI experts. Leave with perspectives you can apply to your own AI and service roadmap.

Learn what is actually working

from your peers

Hear how leading organizations are implementing agentic AI today, including the decisions, lessons, operating models, and tradeoffs behind their progress.

Agenda

8:45 am Arrivals

9:00 am Welcome Breakfast & Networking

9:10 am Business of Transformation

9:35 am AI in the Real World I Zendesk customer spotlight

10:00 am Zendesk Keynote I Beyond Assistance to Autonomous Service

10:30 am The Best of Zendesk AI Summit – What's New?

11:00 am CX Trends 2027: An Exclusive First Look at What's Ahead

11:30 am Networking & Closing Conversations

12:00 am Ends

Featured speakers

Alberto Becera

VP Enterprise Sales, Zendesk

Ryan McGrew

VP Product Management AI Agents, Zendesk

Mervi Sepp Rei

Director, Machine Learning Science, Zendesk

Kaspar Lastikka

Senior AI Sales Specialist, Zendesk

Location

Hotel Kämp

Pohjoisesplanadi 29

00100 Helsinki

Finland

Be in the room where the future

of service is happening

Register now

Frequently asked questions

What is the AI Executive Summit 2026?

AI Executive Summit 2026 is the invitation-only, in-person executive experience connected to Zendesk AI Summit. It brings together a curated group of senior leaders for keynote insights, candid conversations, private breakouts, peer exchange, and early visibility into the future of agentic service.

When and where is the AI Executive Summit 2026 taking place?

The in-person executive experience takes place at Chase Center in San Francisco from 2:00PM - 6:30PM PT on Tuesday, November 10, 2026.

Who is invited to attend?

The experience is designed for VP+ leaders across CX, contact center, IT, digital, AI, employee service, transformation, and service operations. Attendance is curated and invitation only.

How is the in-person experience different from the digital AI Summit?

The digital AI Summit is designed to make the content accessible to a global audience. The San Francisco experience is intentionally smaller and built around executive access: candid Q&A, private breakouts, direct interaction with speakers and Zendesk leaders, and high-value peer connection.

What topics will be covered?

The program will focus on agentic AI, autonomous service, AI strategy, real-world implementation, service transformation, and the leadership decisions required to move from experimentation to scale. Final session topics will be confirmed with the agenda.

Will I see new Zendesk AI innovations?

Yes. The current program is designed to include an early look at Zendesk AI innovation and the next evolution of autonomous service. Specific product announcements should remain high level until approved for external promotion.

Can I bring a colleague?

Because capacity is intentionally limited and attendance is curated, additional attendees should be requested through the Zendesk event team rather than forwarded the invitation directly.

Is there a cost to attend?

There is no cost to attend the AI Executive Summit.

Thanks to our event sponsors