AI Summit Sydney

Name: AI Summit Sydney
Start: 2026-11-18T15:00:00-05:00
End: 2026-11-18T18:00:00-05:00
Location: CIRQ Rooftop Bar & Lounge

City | Month | venue

zendesk

showcase

London

Let Zendesk AI help you resolve requests from day one. Bring together customer conversations from all channels, giving agents the context they need. Access dashboards and data easily to enhance your service quality.

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November 18 | CIRQ ROOFTOP | 3 - 6PM

Join us in Sydney to hear from technology leaders about how AI is evolving and what it could mean for service in 2027. Take away fresh insights to shape your plans for the year ahead, then connect with fellow service leaders over drinks.

Based in Melbourne? Register here for our Melbourne event.

Register now

A premium event for leaders shaping
what comes next in AI-powered service

Get a fresh perspective on AI in service

Get a practical view of where service is heading and hear insights that will inform your 2027 service roadmap.

Explore what’s next from Zendesk

Explore how Zendesk is evolving to help customers deliver gold-standard autonomous service, with a first look at our latest AI Summit announcements.

Connect with your peers

Spend the afternoon with service leaders over drinks, food and relaxed networking in a stunning setting.

Agenda

3:00 pm Arrival, drinks, canapés and networking

3:30 pm Welcome and a look into AI transformation in 2027, including Zendesk’s latest AI announcements

4:00 pm Networking, drinks, canapés and some surprises!

6:00 pm Event concludes

Featured speakers

David Hall-Johnston

Chief Technology Officer - APAC, Zendesk

Lukas Carruthers

Head of AI - APAC, Zendesk

Kellie Hackney

Vice President of Australia & New Zealand, Zendesk

CIRQ Rooftop

Crown Sydney

Level 26 / 1 Barangaroo Avenue
Barangaroo

Be in the room where the future

of service is happening

Spaces are limited.

Register now

Frequently asked questions

What is the AI Executive Summit 2026?

AI Executive Summit 2026 is the invitation-only, in-person executive experience connected to Zendesk AI Summit. It brings together a curated group of senior leaders for keynote insights, candid conversations, private breakouts, peer exchange, and early visibility into the future of agentic service.

When and where is the AI Executive Summit 2026 taking place?

The in-person executive experience takes place at Chase Center in San Francisco from 2:00PM - 6:30PM PT on Tuesday, November 10, 2026.

Who is invited to attend?

The experience is designed for VP+ leaders across CX, contact center, IT, digital, AI, employee service, transformation, and service operations. Attendance is curated and invitation only.

How is the in-person experience different from the digital AI Summit?

The digital AI Summit is designed to make the content accessible to a global audience. The San Francisco experience is intentionally smaller and built around executive access: candid Q&A, private breakouts, direct interaction with speakers and Zendesk leaders, and high-value peer connection.

What topics will be covered?

The program will focus on agentic AI, autonomous service, AI strategy, real-world implementation, service transformation, and the leadership decisions required to move from experimentation to scale. Final session topics will be confirmed with the agenda.

Will I see new Zendesk AI innovations?

Yes. The current program is designed to include an early look at Zendesk AI innovation and the next evolution of autonomous service. Specific product announcements should remain high level until approved for external promotion.

Can I bring a colleague?

Because capacity is intentionally limited and attendance is curated, additional attendees should be requested through the Zendesk event team rather than forwarded the invitation directly.

Is there a cost to attend?

There is no cost to attend the AI Executive Summit.

Thanks to our event sponsors