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Schedule description.

On what date does the event take place?

The event is scheduled for Wednesday, May 31, 2024.

ZENDESK PRESENTS

Insights and Innovations 

for CX Leaders

Monday
, 
April 
10

AUGUST 21 AT 5.30PM, LONDON

AUGUST 21

AT 5.30PM, LONDON

May 22 | Austin, TX

This is a cool intro line to the event.

Discover what’s next in AI-powered service


Insights and Innovations for CX Leaders is bringing the CX world to Austin. 

 

This is where CX, HR, and IT trendsetters will discover new AI innovations, get inspired by visionary speakers, and connect with leaders across industries. 

 

This is where the future of service happens. 

Register now
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Zendesk Event Image

Join CX, HR, and IT leaders

Insights and Innovations for CX Leaders is the top AI-powered service event happening May 22nd in Austin.

 

Expect inspiring speakers, impactful networking, cutting-edge AI innovation, and hands-on breakout sessions designed to leave you feeling prepared for what’s next. You'll walk away with a clear view of today’s service landscape—and the tools and connections needed to forge a path for your business.

Learn from top CX, IT and HR trendsetters:

•

Discover - Preview AI innovations driving the future of customer experience and employee service.

•

Get inspired - Hear emerging trends from AI and service visionaries.

•

Connect - Network with the best of the best CX, HR and IT leaders across industries.

Event content

Our product vision is robust. We’re building on conversational experiences with AI and making the agent experience more intuitive for all.

11:15 Breakout tracks begin

Our product vision is robust. We’re building on conversational experiences with AI and making the agent experience more intuitive for all.

TRACK 1

Product solutions and roadmap

Hear about the latest updates and releases—and how they can help your business.

TRACK 2

Make the most of Zendesk

Our experts show you how to customize Zendesk to fit your business needs.

TRACK 3

Emerging trends transforming CX

See what’s impacting the world of CX and beyond, alongside the best in the business.

TRACK 1

Panel: Delivering a customer first strategy with Zendesk

Harness the possibilities of AI

Our product vision is robust. We’re building on conversational experiences with AI and making the agent experience more intuitive for all.


Our product vision is robust. We’re building on conversational experiences with AI and making the agent experience more intuitive for all.

TRACK 2

Panel: Delivering a customer first strategy with Zendesk

Fall in love with personalized conversational experiences

Our product vision is robust. We’re building on conversational experiences with AI and making the agent experience more intuitive for all.


Our product vision is robust. We’re building on conversational experiences with AI and making the agent experience more intuitive for all.

12:30 Lunch

Our product vision is robust. We’re building on conversational experiences with AI and making the agent experience more intuitive for all.

13:00 Breakout tracks continue

TRACK 1

Panel: Delivering a customer first strategy with Zendesk

Harness the possibilities of AI

Our product vision is robust. We’re building on conversational experiences with AI and making the agent experience more intuitive for all.


Our product vision is robust. We’re building on conversational experiences with AI and making the agent experience more intuitive for all.

TRACK 2

Panel: Delivering a customer first strategy with Zendesk

Fall in love with personalized conversational experiences

Our product vision is robust. We’re building on conversational experiences with AI and making the agent experience more intuitive for all.


Our product vision is robust. We’re building on conversational experiences with AI and making the agent experience more intuitive for all.

TRACK 2

Panel: Delivering a customer first strategy with Zendesk

Fall in love with personalized conversational experiences

Our product vision is robust. We’re building on conversational experiences with AI and making the agent experience more intuitive for all.


Our product vision is robust. We’re building on conversational experiences with AI and making the agent experience more intuitive for all.

Schedule

8:30AM

Check In  | Light breakfast

Pick up your name tag, grab a bit to eat, and connect with peers.

9:00AM

Welcome Keynote

Hear about the latest product innovations and see them in action during this keynote session.


9:30AM

Break 


9:45AM

Customer Conversation - “Where we stand with AI-driven CX today"

Local Zendesk customers will share how they're thinking about AI for service—and their predictions for what's next

10:15Am

Break


10:30AM

Product session: Drive real resolutions with agentic AI Agents and Copilot

Break down the road to 80% automation and see how next-generation AI Agents and Copilot deliver real resolutions.


11:00Am

Lunch


12:00pm

Event Concludes


Speakers

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Company name

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Meet our speaker

Born in Helsinki and grown in Berlin, Ultimate is building the world’s most powerful virtual agent platform, powered by industry-leading AI.

Thank you to our sponsor:

Platinum Sponsor

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Gold Sponsors

Silver Sponsors

Location

The Line Hotel Austin

111 E Cesar Chavez St, Austin, TX 78701

 

Frequently Asked Questions

On what date does the event take place?

The event is scheduled for Thursday, May 22

Where does the event take place?

The event takes place at the Line Hotel (111 E Cesar Chavez St, Austin, TX 78701)

Can I bring my colleague to the event?

The programming and experience at the event is tailored to any professionals working within the customer experience industry. If you have a colleague you think would be interested, please ask them to register here. Only registered attendees will be able to attend the event.

Is the event free to attend?

Yes, the event is free to attend but you must be registered.

I can no longer attend in-person. How can I cancel my ticket?

Email sledoux@zendesk.com to be removed from the guest list.

RESOURCES

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