AWS re:Invent 2025

Name: AWS re:Invent 2025
Start: 2025-12-01T08:00:00-05:00
End: 2025-12-05T17:00:00-05:00
Location: The Venetian

AWS re:Invent | December 1 - 5, 2025 | Venetian, Las Vegas

AI in customer service is here. You're looking right at it.

Book a demo or 1:1 meeting

Zendesk AI + Contact Center

Navigating cloud complexity? Managing soaring costs? Facing demands to modernize with agility? At AWS re:Invent 2025, come see how Zendesk’s AI-powered Contact Center delivers the fastest path to autonomous customer engagement.

Zendesk AI – trusted by over 17,000 brands and serving more than half a billion customers – combines with AWS and Amazon Connect to resolve 80%+ of interactions autonomously, all while simplifying your tech stack and lowering cloud cost risks.

Ready to accelerate your AI-powered service transformation at AWS re:Invent?

Book a demo or 1:1 meeting now

Book a 1:1 meeting now

Get the IT leader’s guide to transforming IT service with AI

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Where to find Zendesk at AWS re:Invent?

Book a meeting

Secure time with our experts to see how Zendesk AI and Contact Center integrate deeply with AWS to power smarter, faster service.

Visit our booth

Stop by booth #165. Experience live demos of Zendesk AI and Contact Center in a sandbox environment where you can try autonomous AI customer service firsthand.

See us speak

Don’t miss our exclusive speaking session "How AI is rewriting the contact center play book" on Wednesday, Dec 3 @ 12:30 PM at the Partner Pavilion – a deep dive on optimizing cloud-native CX with AI.

Exhibit Hall Schedule

Monday, Dec 1

4:00pm - 7:00 pm

Expo Welcome Reception

TUESDAY, DEC 2

10:00am - 6:00 pm

Expo open

Wednesday, dec 3

10:00am - 6:00 pm

Expo open

THURSDAY, DEC 4

10:00 am - 4:00 pm

Expo open

Zendesk Resolution Platform

The Zendesk Resolution Platform combines automation, AI, and human expertise to do more than just complete tasks and activities—it's designed to deliver real resolutions for everyone.

Key Benefits:

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Boost productivity with agent copilot by proactively guiding agents in real-time with relevant suggestions and insight to deliver faster, quality support.

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Accelerate resolutions with 24/7 AI Agents that adapt, reason, and solve complex inquiries across any channel.

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Gain full visibility into service quality and performance with AutoQA that scores 100% of interactions, fueling smarter self-service and agent coaching.

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Optimize scheduling, staffing, and forecast demand with AI-powered analytics & workforce management that keeps your teams efficient and agile.

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Connect and centralize trusted content with a knowledge base that enables accurate, consistent answers easily accessible for agents.

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Demo: Learn how Zendesk delivers resolutions at every stage of the customer service journey

One day agenda

14:30 PM

The keynote

Our product vision is robust. We’re building on conversational experiences with AI and making the agent experience more intuitive for all.

14:30 PM

The kyenote