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What agile event programs are and why they're essential

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Schedule description.

ZENDESK PRESENTS

Build your own AI Agent

Monday
, 
April 
10

AUGUST 21 AT 5.30PM, LONDON

AUGUST 21

AT 5.30PM, LONDON

SEPTEMBER 16 | 9:00AM | BRISBANE

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Discover how easy it is to get started with AI for customer and employee service. 

Register now
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Demystify AI with Zendesk



AI is transforming customer experience — faster, smarter, and more personalised than ever before.

In this hands-on, 3-hour workshop, our Zendesk experts will guide you through creating your own AI-powered Agent from scratch. Whether you’re an existing Zendesk customer or exploring AI for the first time, you’ll leave with the confidence and skills to start using AI immediately.

No coding skills? No problem. This session is designed for CX professionals, platform managers, and anyone responsible for delivering exceptional experiences — no technical background required.

What you'll gain from attending:


•

Your own working AI Agent — built during the session, ready to deploy.

•

Step-by-step guidance from Zendesk AI specialists.

•

Practical tips for integrating AI into your service strategy.

•

Best practices to improve efficiency and deliver faster, more personalised service.

•

An AI action plan mapped to your own use cases. 

What to expect

Agenda (option 1)

Our product vision is robust. We’re building on conversational experiences with AI and making the agent experience more intuitive for all.

11:15 Breakout tracks begin

Our product vision is robust. We’re building on conversational experiences with AI and making the agent experience more intuitive for all.

TRACK 1

Product solutions and roadmap

Hear about the latest updates and releases—and how they can help your business.

TRACK 2

Make the most of Zendesk

Our experts show you how to customize Zendesk to fit your business needs.

TRACK 3

Emerging trends transforming CX

See what’s impacting the world of CX and beyond, alongside the best in the business.

TRACK 1

Panel: Delivering a customer first strategy with Zendesk

Harness the possibilities of AI

Our product vision is robust. We’re building on conversational experiences with AI and making the agent experience more intuitive for all.


Our product vision is robust. We’re building on conversational experiences with AI and making the agent experience more intuitive for all.

TRACK 2

Panel: Delivering a customer first strategy with Zendesk

Fall in love with personalized conversational experiences

Our product vision is robust. We’re building on conversational experiences with AI and making the agent experience more intuitive for all.


Our product vision is robust. We’re building on conversational experiences with AI and making the agent experience more intuitive for all.

12:30 Lunch

Our product vision is robust. We’re building on conversational experiences with AI and making the agent experience more intuitive for all.

13:00 Breakout tracks continue

TRACK 1

Panel: Delivering a customer first strategy with Zendesk

Harness the possibilities of AI

Our product vision is robust. We’re building on conversational experiences with AI and making the agent experience more intuitive for all.


Our product vision is robust. We’re building on conversational experiences with AI and making the agent experience more intuitive for all.

TRACK 2

Panel: Delivering a customer first strategy with Zendesk

Fall in love with personalized conversational experiences

Our product vision is robust. We’re building on conversational experiences with AI and making the agent experience more intuitive for all.


Our product vision is robust. We’re building on conversational experiences with AI and making the agent experience more intuitive for all.

TRACK 2

Panel: Delivering a customer first strategy with Zendesk

Fall in love with personalized conversational experiences

Our product vision is robust. We’re building on conversational experiences with AI and making the agent experience more intuitive for all.


Our product vision is robust. We’re building on conversational experiences with AI and making the agent experience more intuitive for all.

Workshop agenda

09:00AM

Arrival & coffee

Hear how we’re reprioritizing our product vision to help you do more with less while maintaining strong customer relationships. As told by Josh Bean, Senior Director of Product Marketing at Zendesk.

09:30AM

Why AI for service?

 

Four mini masterclasses that guide you through the latest Zendesk releases, and how to leverage them for your business needs. 


Session 1: AI-powered conversations

Session 2: Intelligent operations at scale

Session 3: Open and flexible platform

Session 4: Trust and security

10:00AM

Plan your use cases

Three practical classes that help you get started with Zendesk and learn tips and tricks from our experts. 


Session 1: Boost productivity with Agent Workspace

Session 2: Move from live chat to messaging

Session 3: Optimize Zendesk for self-service

10:30AM

Morning tea

See you on March 8, or whenever you choose to watch back on-demand.

10:45AM

Map your AI maturity 

Schedule description.

11:15Am

Hands-on build: your first AI Agent

Schedule description.

11:45Am

Q&A with Zendesk experts over lunch

Schedule description.

12:15pm

Event wrap

Schedule description.

Speakers

Verity Collins

CX Specialist

Zendesk

Kaan Tavli

Head of Sales

Optimate.me

Meet our speaker


Born in Helsinki and grown in Berlin, Mark is building the world’s most powerful event producer platform, powered by industry-leading AI.

Thank you to our sponsors

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GPT Space&Co

Level 54
111 Eagle Street

Brisbane CBD

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