Zendesk AI Labs: Build your first AI Agent

Name: Zendesk AI Labs: Build your first AI Agent
Start: 2026-08-18T13:30:00-04:00
End: 2026-08-20T14:30:00-04:00
Location: Virtual

ZENDESK AI LABS

[Part 2] Path to first AI Agent: How to build an AI Agent that autonomously resolves customer requests

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Most teams think AI agents are complex to configure. They expect weeks of training, endless rule-building, and technical expertise. The reality? With the right knowledge base in place, you can configure a Zendesk AI Agent to autonomously resolve real customer requests in a single session.

In this hands-on workshop, we'll configure a Zendesk AI Agent from scratch. You'll watch it go from blank slate to resolving a complete customer workflow, connecting to your knowledge base, reasoning through multi-step requests, and knowing exactly when to escalate to humans.

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Roll up your sleeves - this is a practical building session.

In this hands-on session, you'll learn how to how to build a Zendesk AI Agent from scratch. And configure it to autonomously resolve real customer requests - all in a single session.

What you'll learn:

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How to fully configure an AI Agent that matches your brand voice, including defining agent persona, tone, and behaviour.

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How to connect knowledge sources and external systems for real-time resolution.

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How to set up your first high-impact use case using natural language procedures.

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How to create intelligent escalation rules that preserve context and customer effort for your humans to take over.

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How to test conversations before launch and validate resolution accuracy.

Speakers

Clara Vaudrion

AI Success Strategist, Customer Success

Ghaly Aditya

AI Success Strategist, Customer Success

More practical learnings at Zendesk AI Labs

See upcoming live workshops and access the full range of Zendesk AI Labs sessions.

Learn what to build, how to build it, and how to measure success.

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What to expect