Mrs Robinson
Mrs Robinson
Wishes you a wonderful day

12pm

Schedule item

Schedule description.

•

What agile event programs are and why they're essential

Portrait

Speaker Name

Short speaker biography. 

Logo
Mrs Robinson
Wishes you a wonderful day
Placeholder image alt text

12pm

Schedule description.

On what date does the event take place?

The event is scheduled for Wednesday, May 31, 2024.

ZENDESK

CXtrends 26

Add To Waitlist
Text goes here
X
Add To Waitlist
Text goes here
X

78% of CX leaders believe we are encountering the biggest landscape change in 50 years. In this online event, you’ll learn the five trends of CXT26.

Add To Waitlist
Text goes here
X

ZENDESK

CXtrends 26

Add To Waitlist
Text goes here
X
Add To Waitlist
Text goes here
X

78% of CX leaders believe we are encountering the biggest landscape change in 50 years. In this online event, you’ll learn the five trends of CXT26.

Add To Waitlist
Text goes here
X

78% of CX leaders believe we are encountering the biggest landscape change in 50 years. In this online event, you’ll learn the five trends of CXT26.

Add To Waitlist
Text goes here
X

Name, Surname

Job title, Company

Name, Surname

Job title, Company

Name, Surname

Job title, Company

ZENDESK

Roadshow Chile

 

SANTIAGO

EVENTO CONCLUÍDO

Para asistir al evento, completa el formulario de registro. Una vez revisada tu solicitud, te enviaremos un correo confirmando que tienes tu lugar asegurado.

Add To Waitlist
Text goes here
X

Únete a una experiencia cuidadosamente diseñada para compartir ideas, aprender de expertos del sector e intercambiar impresiones con otros profesionales. Un encuentro con contenido relevante y oportunidades reales de conexión que ayudan a impulsar el crecimiento de tu empresa.

Regístrate
Text goes here
X

Desafío Master Chef: Cocina, Crea y Conecta

Prepárate para vivir la adrenalina de una gran final culinaria. En esta experiencia inmersiva, dejarás tu asiento para ponerte el delantal y trabajar codo a codo con tus colegas.

Tu equipo recibirá una "Caja Misteriosa" con ingredientes seleccionados y una receta exclusiva. ¿El reto? Transformar esos elementos en un plato de calidad profesional. Estrategia, creatividad y trabajo en equipo serán los ingredientes secretos para ganar. ¡Manos a la obra!

Join us to unlock the insights you need to lead in 2026


Today’s consumers want faster, smarter, more personalized service. Brands can meet these demands by leveraging contextual intelligence. Zendesk CX Trends 2026 reveals 5 trends to help you embrace the next generation of AI.Step into the future of CX

Key takeaways:


•

Key takeaway 1

•

Key takeaway 2

•

Key takeaway 3

•

Key takeaway 4

•

Key takeaway 5

What to expect

Agenda (option 1)

Our product vision is robust. We’re building on conversational experiences with AI and making the agent experience more intuitive for all.

11:15 Breakout tracks begin

Our product vision is robust. We’re building on conversational experiences with AI and making the agent experience more intuitive for all.

TRACK 1

Product solutions and roadmap

Hear about the latest updates and releases—and how they can help your business.

TRACK 2

Make the most of Zendesk

Our experts show you how to customize Zendesk to fit your business needs.

TRACK 3

Emerging trends transforming CX

See what’s impacting the world of CX and beyond, alongside the best in the business.

TRACK 1

Panel: Delivering a customer first strategy with Zendesk

Harness the possibilities of AI

Our product vision is robust. We’re building on conversational experiences with AI and making the agent experience more intuitive for all.


Our product vision is robust. We’re building on conversational experiences with AI and making the agent experience more intuitive for all.

TRACK 2

Panel: Delivering a customer first strategy with Zendesk

Fall in love with personalized conversational experiences

Our product vision is robust. We’re building on conversational experiences with AI and making the agent experience more intuitive for all.


Our product vision is robust. We’re building on conversational experiences with AI and making the agent experience more intuitive for all.

12:30 Lunch

Our product vision is robust. We’re building on conversational experiences with AI and making the agent experience more intuitive for all.

13:00 Breakout tracks continue

TRACK 1

Panel: Delivering a customer first strategy with Zendesk

Harness the possibilities of AI

Our product vision is robust. We’re building on conversational experiences with AI and making the agent experience more intuitive for all.


Our product vision is robust. We’re building on conversational experiences with AI and making the agent experience more intuitive for all.

TRACK 2

Panel: Delivering a customer first strategy with Zendesk

Fall in love with personalized conversational experiences

Our product vision is robust. We’re building on conversational experiences with AI and making the agent experience more intuitive for all.


Our product vision is robust. We’re building on conversational experiences with AI and making the agent experience more intuitive for all.

TRACK 2

Panel: Delivering a customer first strategy with Zendesk

Fall in love with personalized conversational experiences

Our product vision is robust. We’re building on conversational experiences with AI and making the agent experience more intuitive for all.


Our product vision is robust. We’re building on conversational experiences with AI and making the agent experience more intuitive for all.

Agenda

10:30AM

Keynote

Hear how we’re reprioritizing our product vision to help you do more with less while maintaining strong customer relationships. As told by Josh Bean, Senior Director of Product Marketing at Zendesk.

12:00PM

Product Innovations

Four mini masterclasses that guide you through the latest Zendesk releases, and how to leverage them for your business needs. 


12:30PM

Expert tips

Three practical classes that help you get started with Zendesk and learn tips and tricks from our experts. 


Session 1: Boost productivity with Agent Workspace

Session 2: Move from live chat to messaging

Session 3: Optimize Zendesk for self-service

1:00PM

Live Q&A and wrap-up

See you on March 8, or whenever you choose to watch back on-demand.

2:30PM

Schedule item

Schedule description.

12pm

Schedule item

Schedule description.

Agenda

6:00 pm

Bienvenida

Acreditación, recepción con canapés y copa de bienvenida.

6:30 PM

Resolution Platform

IA en acción: la plataforma que transforma el servicio al cliente.

Rodrigo Marinho - Director Enterprise Sales

6:40 pm

Experiencias reales: Duoc UC + Buk

Casos de éxito que demuestran que transformar la experiencia del cliente es posible.

Marlene Hormazábal - Head of Customer Success, Buk

Manuel Valdes - Director de Procesos y Productos Digitales, Duoc UC

Pablo Alfaro - Enterprise Account Executive

7:10 PM

Zendesk Resolution Platform: uso real, respuestas reales + Q&A

Isidro López - Manager Solution Consulting

7:40 PM

Competencia Master Chef
Cada equipo recibirá una "Caja Misteriosa" con ingredientes seleccionados y una receta exclusiva. ¿El reto? Transformar esos elementos en un plato de calidad profesional.
El chef probará las creaciones y elegirá al equipo ganador.

9:00 pm

Networking & Cocktail de cierre

Un momento para conectar con colegas, compartir ideas y seguir conversando sobre los desafíos y oportunidades en CX.

Ponentes

Portrait

Marlene Hormazábal

Como Head of Customer Success en Buk, se especializa en liderar estrategias de transformación cultural y escalar la experiencia del cliente. Su enfoque directivo combina la visión humana con la innovación tecnológica para potenciar el talento de sus equipos, asegurar un servicio excepcional e impulsar resultados de negocio sostenibles.

Portrait

Manuel Valdes

Ingeniero Civil Industrial con más de 15 años de experiencia liderando proyectos y equipos en educación superior. Especialista en transformación digital y desarrollo de servicios académicos y administrativos. Ha ocupado roles estratégicos en DuocUC, destacando como Director de Procesos y Productos Digitales y Subdirector en áreas académicas y de gestión económica. Su trayectoria se caracteriza por impulsar mejoras, modernización y proyectos de alto impacto con enfoque en innovación, experiencia de usuario y metodologías ágiles.

Portrait

Rodrigo Marinho

Director Enterprise Sales LATAM. Ejecutivo de ventas con 17 años de experiencia en Cloud, SaaS e IA. Une su profunda experiencia técnica, con certificaciones globales en IA y Ciberseguridad, al liderazgo estratégico de negocios.

Portrait

Pablo Alfaro

Enterprise Account Executive. Profesional con más de 10 años de experiencia en ventas y gestión de cuentas en la industria tecnológica. Actualmente lidera iniciativas de CX, Digital y Martech en Latam, trabajando junto a ejecutivos C-level y equipos de negocio para diseñar soluciones estratégicas alineadas a los desafíos de cada cliente.

Portrait

Isidro López

Senior Manager Solution Consulting. Con más de 20 años de experiencia en Tecnologías de la Información y estrategia de negocios, se especializa en diseñar soluciones técnico-funcionales que generan valor y garantizan el éxito del cliente.

Patrocinador

Como partner estratégico, ofrecemos un enfoque integral que combina tecnología, estrategia y talento para acelerar la transformación digital y generar valor sostenible.

Zendesk Premier Partner

Kitchen Club 

v. Pdte. Kennedy Lateral 7540, 7650618 

Santiago, Vitacura, Región Metropolitana, Chile


Location

Address line

Address line

Address line

Placeholder image alt text
Placeholder image alt text
Placeholder image alt text

Thank you to our sponsors

ON-DEMAND

Join on your time


Attend on-demand sessions where AI visionaries and CX leaders explain the trends shaping customer experience across the globe. Then dive deeper with regional sessions tailored to your market and industry.Hear from AI experts and CX leaders on how contextual intelligence is shaping the future of engagement, decision-making, and growth.


Add To Waitlist
Text goes here
X

REPORT

Step into the future of CX

Today’s consumers want faster, smarter, more personalized service. Brands can meet these demands by leveraging contextual intelligence. Zendesk CX Trends 2026 reveals 5 trends to help you embrace the next generation of AI.

Get the report
Text goes here
X

Perguntas Frequentes

Qual é a data do evento? 

O evento está agendado para quarta-feira, 11 de março de 2026.

Onde o evento acontecerá?

Nosso evento acontecerá no Learning Village, localizado na Rua Harmonia, 1250, na Vila Madalena,  em São Paulo - SP.

Posso levar um colega para o evento?

A programação e a experiência do evento são direcionadas a profissionais que atuam na área de experiência do cliente. Se você tiver um colega que possa se interessar, por favor, peça para que ele se registre aqui. Apenas os participantes com inscrições aprovadas poderão comparecer ao evento.

O evento é gratuito para participar?

Sim, o evento é gratuito, mas é necessário estar inscrito e aprovado.

E se eu não puder mais participar?

Imprevistos acontecem, entendemos! Por favor, entre em contato com juliana.ulbrich@zendesk.com para alterar seu status de confirmação.

AI-first service, catered to humans.

Start free trial.

%MCEPASTEBIN%

Termos de uso

Aviso de Privacidade

Aviso de cookie

Standards of Conduct

Termos & Condições (Eventos)

©Zendesk 2026

Add To Waitlist
Text goes here
X
Openform
RSVP now
Text goes here
X
  • About
  • Agenda
  • Speakers
Openform
Openform
Regístrate
Text goes here
X
  • About
  • Agenda
  • Speakers
Agenda
Text goes here
X
[confirmation_headline]
[confirmation_messaging]
Add to calendar
Text goes here
X
[confirmation_headline]
[confirmation_messaging]
Add to calendar
Text goes here
X
[confirmation_headline]
[confirmation_messaging]
Add to Calendar
Text goes here
X
Share with Friends
Facebook
Twitter
LinkedIn
Link
CONTACT THE ORGANIZER
Google   Outlook   iCal   Yahoo

RSVP

Google Icon
Google
Outlook Icon
Outlook
Apple Icon
Apple
Yahoo Icon
Yahoo