Mrs Robinson
Mrs Robinson
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12pm

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What agile event programs are and why they're essential

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Short speaker biography. 

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Mrs Robinson
Wishes you a wonderful day
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12pm

Schedule description.

On what date does the event take place?

The event is scheduled for Wednesday, May 31, 2024.

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Speaker Name

Short speaker biography. 

ZENDESK

CXtrends 26

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78% of CX leaders believe we are encountering the biggest landscape change in 50 years. In this online event, you’ll learn the five trends of CXT26.

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ZENDESK

CXtrends 26

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78% of CX leaders believe we are encountering the biggest landscape change in 50 years. In this online event, you’ll learn the five trends of CXT26.

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78% of CX leaders believe we are encountering the biggest landscape change in 50 years. In this online event, you’ll learn the five trends of CXT26.

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Name, Surname

Job title, Company

Name, Surname

Job title, Company

Name, Surname

Job title, Company

ZENDESK

Roadshow 

Colombia

 

BOGOTÁ

14 DE MAYO

Para asistir al evento, completa el formulario de registro. Una vez revisada tu solicitud, te enviaremos un correo confirmando que tienes un lugar asegurado

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Únete a una experiencia cuidadosamente diseñada para compartir ideas, aprender de expertos del sector e intercambiar impresiones con otros profesionales. Un encuentro con contenido relevante y oportunidades reales de conexión que ayudan a impulsar el crecimiento de tu empresa.

Inscripciones cerradas
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El Arte del Vino: Una Experiencia de Conexión

El Arte del Vino: Una Experiencia de Conexión

Más allá de la tecnología, te invitamos a conectar a través de los sentidos. En esta actividad exclusiva guiada por un reconocido enólogo y sommelier, descubrirás los secretos de las variedades tintas más emblemáticas (Cabernet Sauvignon, Malbec, Cabernet Franc, entre otras).

No solo degustarás; serás parte del proceso. En equipos, tendrás el desafío de diseñar el "corte ideal", combinando cepas para crear un vino único. La jornada culminará con una cata a ciegas para elegir y premiar la mejor creación del día. ¡Prepárate para despertar tu enólogo interior!

Join us to unlock the insights you need to lead in 2026


Today’s consumers want faster, smarter, more personalized service. Brands can meet these demands by leveraging contextual intelligence. Zendesk CX Trends 2026 reveals 5 trends to help you embrace the next generation of AI.Step into the future of CX

Key takeaways:


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Key takeaway 1

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Key takeaway 2

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Key takeaway 3

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Key takeaway 4

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Key takeaway 5

What to expect

Agenda (option 1)

Our product vision is robust. We’re building on conversational experiences with AI and making the agent experience more intuitive for all.

11:15 Breakout tracks begin

Our product vision is robust. We’re building on conversational experiences with AI and making the agent experience more intuitive for all.

TRACK 1

Product solutions and roadmap

Hear about the latest updates and releases—and how they can help your business.

TRACK 2

Make the most of Zendesk

Our experts show you how to customize Zendesk to fit your business needs.

TRACK 3

Emerging trends transforming CX

See what’s impacting the world of CX and beyond, alongside the best in the business.

TRACK 1

Panel: Delivering a customer first strategy with Zendesk

Harness the possibilities of AI

Our product vision is robust. We’re building on conversational experiences with AI and making the agent experience more intuitive for all.


Our product vision is robust. We’re building on conversational experiences with AI and making the agent experience more intuitive for all.

TRACK 2

Panel: Delivering a customer first strategy with Zendesk

Fall in love with personalized conversational experiences

Our product vision is robust. We’re building on conversational experiences with AI and making the agent experience more intuitive for all.


Our product vision is robust. We’re building on conversational experiences with AI and making the agent experience more intuitive for all.

12:30 Lunch

Our product vision is robust. We’re building on conversational experiences with AI and making the agent experience more intuitive for all.

13:00 Breakout tracks continue

TRACK 1

Panel: Delivering a customer first strategy with Zendesk

Harness the possibilities of AI

Our product vision is robust. We’re building on conversational experiences with AI and making the agent experience more intuitive for all.


Our product vision is robust. We’re building on conversational experiences with AI and making the agent experience more intuitive for all.

TRACK 2

Panel: Delivering a customer first strategy with Zendesk

Fall in love with personalized conversational experiences

Our product vision is robust. We’re building on conversational experiences with AI and making the agent experience more intuitive for all.


Our product vision is robust. We’re building on conversational experiences with AI and making the agent experience more intuitive for all.

TRACK 2

Panel: Delivering a customer first strategy with Zendesk

Fall in love with personalized conversational experiences

Our product vision is robust. We’re building on conversational experiences with AI and making the agent experience more intuitive for all.


Our product vision is robust. We’re building on conversational experiences with AI and making the agent experience more intuitive for all.

Agenda

10:30AM

Keynote

Hear how we’re reprioritizing our product vision to help you do more with less while maintaining strong customer relationships. As told by Josh Bean, Senior Director of Product Marketing at Zendesk.

12:00PM

Product Innovations

Four mini masterclasses that guide you through the latest Zendesk releases, and how to leverage them for your business needs. 


12:30PM

Expert tips

Three practical classes that help you get started with Zendesk and learn tips and tricks from our experts. 


Session 1: Boost productivity with Agent Workspace

Session 2: Move from live chat to messaging

Session 3: Optimize Zendesk for self-service

1:00PM

Live Q&A and wrap-up

See you on March 8, or whenever you choose to watch back on-demand.

2:30PM

Schedule item

Schedule description.

12pm

Schedule item

Schedule description.

Agenda prevista

6:00 pm

Bienvenida

Acreditación, recepción con canapés y copa de bienvenida.

6:30 pm

Resolution Platform
IA en acción: la plataforma que transforma el servicio al cliente.

6:40 PM

Experiencias reales

Historias que demuestran que transformar la experiencia del cliente es posible.

7:10 PM

Zendesk Resolution Platform: uso real, respuestas reales + Q&A

Isidro López - Manager Solution Consulting

7:40 pm

Experiencia

9:00 pm

Networking & Cocktail de cierre

Un momento para conectar con colegas, compartir ideas y seguir conversando sobre los desafíos y oportunidades en CX.

Patrocinador

Llevamos el CX al siguiente nivel con Inteligencia Artificial, automatización y soluciones omnicanal en LATAM.

Movigoo

Ponentes

Kitchen Club 

v. Pdte. Kennedy Lateral 7540, 7650618 

Santiago, Vitacura, Región Metropolitana, Chile


GHL Bioxury Hotel

Cl. 83 #9 – 48, Bogotá, Colombia

Thank you to our sponsors

ON-DEMAND

Join on your time


Attend on-demand sessions where AI visionaries and CX leaders explain the trends shaping customer experience across the globe. Then dive deeper with regional sessions tailored to your market and industry.Hear from AI experts and CX leaders on how contextual intelligence is shaping the future of engagement, decision-making, and growth.


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REPORT

El Arte del Vino: Una Experiencia de Conexión

Más allá de la tecnología, te invitamos a conectar a través de los sentidos. En esta actividad exclusiva guiada por un reconocido enólogo y sommelier, descubrirás los secretos de las variedades tintas más emblemáticas (Cabernet Sauvignon, Malbec, Cabernet Franc, entre otras).

No solo degustarás; serás parte del proceso. En equipos, tendrás el desafío de diseñar el "corte ideal", combinando cepas para crear un vino único. La jornada culminará con una cata a ciegas para elegir y premiar la mejor creación del día. ¡Prepárate para despertar tu enólogo interior!

Get the report
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Speakers

Portrait

Andrés Borrero

VP, Customer Experience - Kushki
Ejecutivo con más de 20 años de trayectoria en Fintech y Banca Digital en LATAM. Con formación bicultural colombo-alemana, se especializa en liderar operaciones de CX a escala regional, integrando IA y empatía para transformar el servicio al cliente en un motor de crecimiento. Actualmente lidera la estrategia de experiencia en Kushki con un enfoque en resultados y disciplina operativa.

Portrait

Isídro López

Sr Manager Solution Consulting - Zendesk

.Con más de 20 años de experiencia en Tecnologías de la Información y estrategia de negocios, se especializa en diseñar soluciones técnico-funcionales que generan valor y garantizan el éxito del cliente.

Portrait

Andres Avellaneda

Sr Enterprise Account Executive - Zendesk
Líder apasionado por la tecnología y los negocios, enfocado en generar valor y redefinir modelos comerciales a través de la innovación. Se distingue por un liderazgo positivo y humano que busca empoderar a las personas y organizaciones, simplificando la transformación digital para crear un impacto real y sostenible en el entorno de trabajo actual.

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Perguntas Frequentes

Qual é a data do evento? 

O evento está agendado para quarta-feira, 11 de março de 2026.

Onde o evento acontecerá?

Nosso evento acontecerá no Learning Village, localizado na Rua Harmonia, 1250, na Vila Madalena,  em São Paulo - SP.

Posso levar um colega para o evento?

A programação e a experiência do evento são direcionadas a profissionais que atuam na área de experiência do cliente. Se você tiver um colega que possa se interessar, por favor, peça para que ele se registre aqui. Apenas os participantes com inscrições aprovadas poderão comparecer ao evento.

O evento é gratuito para participar?

Sim, o evento é gratuito, mas é necessário estar inscrito e aprovado.

E se eu não puder mais participar?

Imprevistos acontecem, entendemos! Por favor, entre em contato com juliana.ulbrich@zendesk.com para alterar seu status de confirmação.

AI-first service, catered to humans.

Start free trial.

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©Zendesk 2026

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Gracias por tu interés en Zendesk Roadshow Colombia. El registro para el evento ya ha cerrado. Te invitamos a estar atento a nuestras próximas actividades y eventos. ¡Nos encantaría contar contigo la próxima vez!