Customer spotlight: PURE Insurance

DIGITAL EVENT

A blueprint to scale employee service across IT, HR and beyond

EMPLOYEE SERVICE SPOTLIGHT

ON DEMAND

45-min I with demo and Q&A

Discover how PURE Insurance built a best-in-class IT support organization that drives employee satisfaction and operational efficiency across multiple departments— and how they’re preparing for the future with Zendesk AI.

Watch a exclusive IT leadership spotlight featuring Ryan Easton, AVP, Head of Technical Support at PURE Insurance, and gain practical strategies and insights to elevate your own support operations through an engaging Q&A .

Register to watch now

Meet the speakers

Ryan Easton is the AVP, Head of Technical Support at PURE Insurance, where he leads teams focused on delivering consumer-grade employee and member support. Under Ryan's leadership, PURE Insurance delivers white glove service to its members – and now brings that same care internally.

Teresa Rosado-Sanna is a Principal Managed Services Consultant at Zendesk where she partners with clients like Pure Insurance to improve their Employee & Customer Experience through optimal use and deployment of Zendesk.

In this session, IT leaders will learn how-to:

•

Build exceptional IT support from day one without adding extra headcount

•

Scale great service across every department with a tool that adapts to your needs

•

Anticipate and resolve issues early using actionable insights and real-time reporting

•

Save time and boost efficiency with AI and integrations that automate everyday requests

Meet the speakers

Ryan Easton

AVP, Head of Technical Support at PURE Insurance

Ryan Easton leads PURE Insurance’s technical support teams in delivering responsive, high-touch IT service. He’ll share practical strategies and real-world examples of scaling support in a rapidly evolving environment.

Teresa Rosado- Sanna

Principal Managed Services Consultant, Zendesk

Teresa Rosado-Sanna partners with clients like Pure Insurance to improve their Employee & Customer Experience through optimal use and deployment of Zendesk.

Why this matters

PURE Insurance delivers white glove service to its members – and now brings that same care internally.

Discover how you can design your IT support to adapt, scale and empower your workforce, without growing headcount.

Transform employee support with effortless, AI-powered service

Speakers

Ryan

Easton

AVP, Head of Technical Support

PURE Insurance

Orna

Morris

This is what I do

Company name

Teresa

Rosado-Sanne

Principal Managed Services Consultant

Zendesk

Your resources

See Zendesk in action

Learn how Zendesk can support IT, HR and more

Watch the video

The new IT playbook

The IT leader’s guide to transforming IT service with AI

Download the playbook

Employee service trial

Take Zendesk for a spin with our free employee service trial

Start trial

Details

An introductory paragraph set in a slightly larger size can help provide a rhythm to the typography and help increase the legibility of the page.

Enhance your user experience and build brand equity with your design vernacular.

RSVP

November

12

,

2025

9:00am

Agenda (optional)