Our CX Trends global event focuses on the five major traps that customer service teams are faced with. These barriers weaken your bottom line—but together, we can keep it growin’. We’ll equip you with everything you need to get leadership on board immediately and set your team up for success. Join us, see how top-performers are thriving, and get actionable takeaways to unlock growth with customer service.
Going above and beyond for individual customers doesn’t pay off in a way you might expect. It's much more strategic to curb disloyalty instead. Hear from Matt Dixon, Chief Research and Innovation Officer at Tethr and author of The Effortless Experience on how to make sure your customers keep coming back.
You can’t force the C-suite to shadow agents or listen in on support calls. But you share their values, arm them with data, and help prioritize customer feedback. Hear from Jenn Lim, CEO and Chief Happiness Officer at Delivering Happiness and author of Beyond Happiness, as well as customer stories from Trustpilot, LensDirect, and Kaplan.
Teams won’t succeed without the right tools in place—and backend issues directly affect customers. Hear from National Geographic Explorer and Engineer Albert Lin, most recently featured on Disney’s “Welcome to Earth”, about the importance of processes and systems to achieve goals—whether it’s in the jungle or a call center.
Our CX Trends global event focuses on the five major traps that customer service teams are faced with. These barriers weaken your bottom line—but together, we can keep it growin’. We’ll equip you with everything you need to get leadership on board immediately and set your team up for success. Join us, see how top-performers are thriving, and get actionable takeaways to unlock growth with customer service.
