Our CX Trends event focuses on the five major traps that customer service teams are faced with. These barriers weaken your bottom line—but together, we can keep it growing’. We’ll equip you with everything you need to get leadership on board immediately and set your team up for success. Join us to understand how top-performers are thriving, and get actionable takeaways to unlock growth with customer service.
Going above and beyond for individual customers may not always pay off in a way you might expect. It's much more strategic to curb disloyalty instead. Hear from Matt Dixon, Chief Research and Innovation Officer at Tethr and author of The Effortless Experience on how to make sure your customers keep coming back, and get to learn how StashAway build customer trust with Zendesk.
Teams won’t succeed without the right tools in place—and backend issues directly affect customers. Hear from National Geographic Explorer and Engineer Albert Lin, most recently featured on Disney’s “Welcome to Earth”, about the importance of processes and systems to achieve goals—whether it’s in the jungle or a call center.
Our CX Trends event focuses on the five major traps that customer service teams are faced with. These barriers weaken your bottom line—but together, we can keep it growing’. We’ll equip you with everything you need to get leadership on board immediately and set your team up for success. Join us to understand how top-performers are thriving, and get actionable takeaways to unlock growth with customer service.