CX Trends 2022 Pan-EMEA
Date TBD

12pm

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Schedule description.

Ellen Nelson

CEO & co-founder

Ellen Nelson is CEO and co-founder of Stone, a leading news and media company for young people.  From global affairs and politics to technology and science to sports and music, Stone offers insightful stories and compelling perspectives on the issues that define a generation.

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CX Trends 2022 Pan-EMEA

Available on-demand

High-performing companies drive growth with customer service—and we’re showing you how. We took data from over 97,000 Zendesk customers across 21 countries to help you become a force for change in your organization. Join us and learn to improve your bottom line by putting customers at the top.

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What to expect

Our CX Trends event focuses on the five major traps that customer service teams are faced with. These barriers weaken your bottom line—but together, we can keep it growing. We’ll equip you with everything you need to get leadership on board immediately and set your team up for success. 

 

Watch on-demand, see how top-performers are thriving, and get actionable takeaways to unlock growth with customer service.

Watch now
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Speakers Opt 1

Taylor James Ross

CEO, Marks tower

Company Name

Ellen Nelson

CEO & co-founder

Company Name

Ellen Nelson

CEO & co-founder

Company Name

Ellen Nelson

CEO & co-founder

Company Name

Ellen Nelson

CEO & co-founder

Company Name

Ellen Nelson

CEO & co-founder

Company Name

Speakers

Prelini Udayan-Chiechi

SVP Global Digital & Regional Marketing

Zendesk

Matthias Goehler

Chief Technology

Officer

Zendesk

Jo Causon

Chief Executive

Officer

 

Institute of Customer Service

Marcel Klapwijk

Customer Management

Lead

 

Bakker

Tomas Yangbyn

Global VP CX & Digital Commerce

Transcom

Ann Daniels

record-breaking polar explorer & renowned INTL. speaker 


Erica Faltous

Director of

Communications

Zendesk

Ashish Labroo

VP of Care & Service Operations

Careem

Celine Maher

Regional Vice President,

Sales

 

Zendesk

Valter Adão

Chief Executive & Digital Officer

Cadena Growth Partners

Heidi Custers

Digital Transformation Director

Backbase

Tim Mitchell

  Head of Digital  Transformation

Flux Labs

Adrian Remedios

Solutions Consultant

Premium Plus

Russell Attwood

chief executive officer

Route101

Stephen Barnett

Business Transformation Manager

Capgemini’s Business Services

James Hewson

Business Transformation Director

Capgemini’s Business Services

Agenda


Welcome



CX Trends 2022: Driving Business Growth through Customer Service

Learn how to navigate common customer service traps and set becoming high-performing support organisation.


Regional Panel Discussion

Hear from the Pros: Customer Service as a Growth Engine

Join Zendesk experts and CX leaders on a live discussion about how to unlock the benefits of customer service-led growth.


Break with The Muggabees

Take a break, enjoy good music from our very own Customer Success Leader, Darren Parker and visit our Partner booths.


Tracks: Choose your journey



Partner Spotlight

Get insights into Zendesk product updates and how Zendesk partners can support your journey to exceptional customer service.


Building a global digital first workplace. And why it pays off.

Businesses are struggling to identify their new workplace philosophy and the role of the office. Zendesk believes that the answer lies in the Digital First Workplace. Get insights into how Zendesk is approaching this.

CX in the Post-COVID Digital Age (EMER Roundtable)

During this session our digital expert panelists will discuss the 5 CX traps and take a look at how they will shape the digital customer experience landscape in the post-Covid age.

The Power of Resilience: How to reach new peaks.

Ann Daniels is a world record holder and one of the first women in history to reach the North and South Poles as part of all women teams. In this session, Ann will share her exceptional story and will show you the importance of resilience in an ever-changing world and how humans can reach new peaks.

Sponsors

About the event

Over three days of unscripted interviews and interactive workshops, attendees with an eye on emerging trends will hear from and collaborate with entrepreneurs, artists, athletes, scientists and thinkers for a first look at the seismic shifts occurring in the way we live, work and play.

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Available On-demand

Our CX Trends event focuses on the five major traps that customer service teams are faced with. These barriers weaken your bottom line—but together, we can keep it growing. We’ll equip you with everything you need to get leadership on board immediately and set your team up for success. 

 

Watch on-demand, see how top-performers are thriving, and get actionable takeaways to unlock growth with customer service.

Watch now
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