CX Trends 2022 India & SAARC

Date TBD

12pm

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Schedule description.

Ellen Nelson

CEO & co-founder

Ellen Nelson is CEO and co-founder of Stone, a leading news and media company for young people.  From global affairs and politics to technology and science to sports and music, Stone offers insightful stories and compelling perspectives on the issues that define a generation.

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VIRTUAL EVENT

CX Trends 2022 India & SAARC

February 
16
 at 
11:00am
 IST

High-performing companies drive growth with customer service—we’ll show you how. We took data from over 97,000 Zendesk customers across 21 countries to help you become a force for change in your organization. Join us and learn to improve your bottom line by putting customers at the top.

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What to expect

Our CX Trends global event focuses on the five major traps that customer service teams are faced with. These barriers weaken your bottom line—but together, we can keep it growing. We’ll equip you with everything you need to get leadership on board immediately and set your team up for success. Join us, see how top-performers are thriving, and get actionable takeaways to unlock growth with customer service.

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Speakers Opt 1

Taylor James Ross

CEO, Marks tower

Company Name

Ellen Nelson

CEO & co-founder

Company Name

Ellen Nelson

CEO & co-founder

Company Name

Ellen Nelson

CEO & co-founder

Company Name

Ellen Nelson

CEO & co-founder

Company Name

Ellen Nelson

CEO & co-founder

Company Name

Meet our speakers

Adrian McDermott

Chief Technology

Officer

Zendesk

Vasudeva Rao Munnaluri

Regional Vice President,

Sales 

Zendesk

Mitch Lowe

Former co-founding

Executive 

Netflix

Sarah Reed

Sr Director of Global Strategic Events

Zendesk

Matt Dixon

Chief Research and Innovation Officer

Tethr

Jenn Lim

CEO & Chief Happiness

Officer

Delivering Happiness

Sandeep Jindal

Director of Customer Experience

Furlenco

Vidya Gandecha

Director & Head, Customer Experience & Compliance Ops

ZestMoney

Matt Price

SVP of Global

Advocacy

Zendesk

Alicia Skubick

Chief Marketing

Officer

Trustpilot

Albert Lin

National Geographic Explorer and Engineer


Emily and Amelia Nagoski

TED Talk speakers and authors of Burnout


Schedule highlights


Introduction

Dive into CX Trends and customer service-led growth with Zendesk Chief Technology Officer, Adrian McDermott.


Local findings from India & SAARC

Hear from our India & SAARC VP, Vasudeva Rao Munnaluri, on the Top 5 CX Trends driving the region India in 2022 and understand how these trends compare to the US and APAC. Also, hear from CX leaders - Sandeep Jindal from Furlenco and Vidya Gandecha from ZestMoney as the lend their unique perspectives on how CX is evolving in India & SAARC.


Building brands with exceptional customer loyalty

Hear from Mitch Lowe, former Co-founder and Executive at Netflix and learn key insights from his experience in building brands with exceptional customer loyalty. Understand how to make unpopular decisions without breaking customer trust.

Trap 1

Your customer service isn’t wowing customers, but maybe they don’t want to be wowed

Going above and beyond for individual customers doesn’t pay off in a way you might expect. It's much more strategic to curb disloyalty instead. Hear from Matt Dixon, Chief Research and Innovation Officer at Tethr and author of The Effortless Experience on how to make sure your customers keep coming back.

Trap 2

Your leadership talks the talk, but doesn’t walk the walk

You can’t force the C-suite to shadow agents or listen in on support calls. But you share their values, arm them with data, and help prioritize customer feedback. Hear from Jenn Lim, CEO and Chief Happiness Officer at Delivering Happiness and author of Beyond Happiness. We also feature customer story from Trustpilot

TRAP 3

Customer service is still seen as a cost center

1 in 3 companies still view customer service as a cost center. The truth is, it can act as a revenue generator in its own right. Hear from Matt Price, SVP of Global Advocacy at Zendesk. Also, learn from one of our customers - DevFactory and their strategic focus on CX.

TRAP 4

Agents are burned out and feel undervalued

Your agents are on the frontlines. And when they’re unhappy, that means higher churn rates and dissatisfied customers. Hear from Emily and Amelia Nagoski, TED Talk speakers and authors of Burnout, about how to keep your agents and customers happy.

TRAP 5

Disjointed systems confuse customers (and employees) and halt growth

Teams won’t succeed without the right tools in place—and backend issues directly affect customers. Hear from National Geographic Explorer and Engineer Albert Lin, most recently featured on Disney’s “Welcome to Earth”, about the importance of processes and systems to achieve goals—whether it’s in the jungle or a call center.


The Zendesk perspective

Hear how Zendesk can help you navigate common customer service traps and set you up as a high-performing support organization.

Sponsors

Join us

Our CX Trends global event focuses on the five major traps that customer service teams are faced with. These barriers weaken your bottom line—but together, we can keep it growing. We’ll equip you with everything you need to get leadership on board immediately and set your team up for success. Join us, see how top-performers are thriving, and get actionable takeaways to unlock growth with customer service.

Watch on-demand
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