CX Trends 2023 AMER

Name: CX Trends 2023 AMER
Start: 2023-02-15T09:00:00-05:00
End: 2023-02-15T10:30:00-05:00
Location: Virtual Event

VIRTUAL EVENT

Lead the way with immersive CX

February 15 at 9AM PT / 12PM ET

Big stats. Actionable insights. Data relevant to your 2023 strategy. Our CX Trends report returns for the fifth year—and this time, the spotlight’s on the rise of immersive CX.

Join the event to get a deeper understanding of the report, the trends impacting you, and how to lead the way for your business.

Register now

Meet your advantage

Our CX Trends 2023 Report shows why immersive CX is critical for businesses this year. The event will dive into the report findings, so you can start applying them to your business. Block your calendar for 90 minutes of content, including:

•

The world view as told by TrendWatching, one of the world's leading consumer trend firms

•

Live discussions on how immersive CX can increase CSAT scores, ROI, and strengthen customer relationships

•

Your questions answered in real time at our Ask the Expert panel

•

The latest Zendesk product demos

Register now

Meet your advantage

Our CX Trends 2023 Report shows why immersive CX is critical for businesses this year. Join the event to dive deeper into report findings, then start applying them to your business. Block your calendar for 90 minutes of content, including:

•

The world view as told by TrendWatching, one of the world's leading consumer trend firms

•

Live discussions on how immersive CX can increase CSAT scores, ROI, and strengthen customer relationships

•

Your questions answered in real time at our Ask the Expert panel

•

The latest Zendesk product demos

•

An event workbook session, so you can turn event learnings into actions

Register now

What to expect

Our CX Trends global event focuses on the five major traps that customer service teams are faced with. These barriers weaken your bottom line—but together, we can keep it growin’. We’ll equip you with everything you need to get leadership on board immediately and set your team up for success. Join us, see how top-performers are thriving, and get actionable takeaways to unlock growth with customer service.

Watch now

Meet our speakers

Adrian McDermott

Chief Technology Officer

Zendesk

Sarah Reed

Sr Director of Global Strategic Events

Zendesk

Matt Dixon

Chief Research and Innovation Officer

Tethr

Jenn Lim

CEO & co-founder

Company Name

Albert Lin

CEO & co-founder

Company Name

Emily and Amelia Nagoski

CEO & co-founder

Company Name

Teresa Anania

CEO & co-founder

Company name

Matt Price

CEO & co-founder

Company name

Timothy Marsden

CEO & co-founder

Company name

Meet our speakers

Vicki Loomes

Head of Trends

TrendWatching

Jack Roberts

Director, GMS Technology & Applications

Fabletics/Techstyle

Caitlin Wood

VP of Customer Operations

ZeroFox

Adrian McDermott

CTO

Zendesk

Paulette Chafe

Director of Customer Insights and Research

Zendesk

Prelini Udayan-Chiechi

SVP Global Digital & Regional Marketing

Zendesk

Expo session moderators

Joey Edwards

Senior Customer Insights Manager

Zendesk

Lauren Hanson

Group Manager, Product Marketing

Zendesk

Meet your advantage

Our CX Trends 2023 Report shows why immersive CX is critical for businesses this year. The event will dive into the report findings, so you can start applying them to your business. Block your calendar for 90 minutes of content, including:

The world view

…as told by TrendWatching, one of the world's leading consumer trend firms

Live discussions

…on how immersive CX can increase CSAT scores, ROI, and strengthen customer relationships

Your questions answered

…in real time at our Ask the Expert panel

The latest Zendesk product demos

…where you can Ask the Experts, enjoy product demos, and dive into workbook activities.

Agenda highlights

Achieving immersive CX is critical for your business this year. The report shows you why, but the event will show you how. Don’t miss 90 minutes of live content, including:

•

The worldview, as told by TrendWatching, one of the world's leading consumer trend firms

•

Live discussions on how immersive CX can increase CSAT scores, ROI, and strengthen customer relationships

•

An Expo area, featuring our live Ask the Expert panel, and product demos with Zendesk experts

•

An event workbook session, so you can turn event learnings into actions

Register now

On the main stage

Welcome to CX Trends 2023

Jeannette Leong, VP of AMER Marketing at Zendesk, opens the show with her top-of-mind

The TrendWatching world view

Vicki Loomes, Head of Trends at TrendWatching, analyzes the factors impacting businesses in 2023

Why immersive CX

Find out what’s shaping immersive CX, and why mastering it is crucial to your 2023 strategy

Let’s talk trends

A live panel discussion—featuring TrendWatching, Zendesk experts, and customers—on this year’s five key trends

The future of AI

Hear Adrian McDermott’s forecast on where AI is headed, and how it will impact CX

Wrap up

Big claps—thanks for joining us, and see you next time

On the main stage

Welcome to CX Trends 2023

Jeannette Leong, VP of AMER Marketing at Zendesk, opens the show with her top-of-mind

The TrendWatching world view

Vicki Loomes, Head of Trends at TrendWatching, analyzes the factors impacting businesses in 2023

Why immersive CX

Find out what’s shaping immersive CX, and why mastering it is crucial to your 2023 strategy

Let’s talk trends

A live panel discussion—featuring TrendWatching, Zendesk experts, and customers—on this year’s five key trends

The future of AI

Hear Adrian McDermott’s forecast on where AI is headed, and how it will impact CX

Wrap up

Big claps—thanks for joining us, and see you next time

On the main stage

Welcome to CX Trends 2023

Prelini Udayan-Chiechi, SVP Global Digital & Regional Marketing at Zendesk, opens the show with her top-of-mind

The TrendWatching world view

Vicki Loomes, Head of Trends at TrendWatching, analyzes the factors impacting businesses in 2023

Why immersive CX

Find out what’s shaping immersive CX, and why mastering it is crucial to your 2023 strategy

Let’s talk trends

A live panel discussion—featuring TrendWatching, Zendesk experts, and customers—on this year’s five key trends

The future of AI

Hear Adrian McDermott’s forecast on where AI is headed, and how it will impact CX

Wrap up

Big claps—thanks for joining us, and see you next time

Get your event workbook

Squeeze even more out of the event. The CX Trends 2023 workbook is packed with exercises, tools, and bonus content for putting event learnings into actions. We’ll send you one when you register.

Get the workbook

Agenda highlights

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First key takeaway

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To add more, click the _green_ plus in a circle

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Don’t miss our live discussion with Zendesk experts and customers on building the ideal customer experience through AI and personalization, harnessing customer sentiment for better brand relationships, and breaking down silos to maximize your CX impact on revenue in uncertain times.

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Visit the CX Playground - where you can Ask the Experts, enjoy product demos, and dive into workbook activities.