CX Trends België

Name: CX Trends België
Start: 2023-03-21T15:00:00-04:00
End: 2023-03-21T18:00:00-04:00
Location: YUST

LIVE EVENEMENT

Waardevolle CX is cruciaal

Dinsdag 21 maart, 15.00 - 18.00 uur

Locatie: YUST,
Coveliersstraat 6,
2600 Antwerpen, België

Het lijdt geen twijfel meer dat klanten de touwtjes stevig in handen hebben, iets wat ze ook duidelijk maken: klanten willen waardevolle ervaringen en zijn niet bereid te wachten tot bedrijven daar geleidelijk achter komen.

Bezoek het evenement om meer inzicht te krijgen in deze laatste trends, leer van echte use cases en hoor hoe jij het voortouw kunt nemen binnen jouw organisatie.

Aanmelden

Haal alles uit CX

Het rapport keert voor het vijfde jaar terug - en deze keer staat de opkomst van meeslepende CX in de schijnwerpers.

Tijdens het evenement laten we je zien waarom meeslepende CX dit jaar van cruciaal belang is voor organisaties.

Blok je agenda voor:

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Bruikbare inzichten en voorbeelden vanuit de praktijk

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Inspirerende use case van onze partner Premium Plus

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Een fantastische afsluiting met heerlijke drankjes & snacks!

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Het meest waardevolle en gezellige CX event van België

Aanmelden

Meet your advantage

Our CX Trends 2023 Report shows why immersive CX is critical for businesses this year. Join the event to dive deeper into report findings, then start applying them to your business. Block your calendar for 90 minutes of content, including:

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The world view as told by TrendWatching, one of the world's leading consumer trend firms

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Live discussions on how immersive CX can increase CSAT scores, ROI, and strengthen customer relationships

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Your questions answered in real time at our Ask the Expert panel

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The latest Zendesk product demos

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An event workbook session, so you can turn event learnings into actions

Add To Waitlist

What to expect

Our CX Trends global event focuses on the five major traps that customer service teams are faced with. These barriers weaken your bottom line—but together, we can keep it growin’. We’ll equip you with everything you need to get leadership on board immediately and set your team up for success. Join us, see how top-performers are thriving, and get actionable takeaways to unlock growth with customer service.

Watch now

Meet our speakers

Adrian McDermott

Chief Technology Officer

Zendesk

Sarah Reed

Sr Director of Global Strategic Events

Zendesk

Matt Dixon

Chief Research and Innovation Officer

Tethr

Jenn Lim

CEO & co-founder

Company Name

Albert Lin

CEO & co-founder

Company Name

Emily and Amelia Nagoski

CEO & co-founder

Company Name

Teresa Anania

CEO & co-founder

Company name

Matt Price

CEO & co-founder

Company name

Timothy Marsden

CEO & co-founder

Company name

Speakers - coming soon!

Martine Niermans

Senior Manager, Customer Success

Zendesk

Sean Haggarty

Job Title

Ultimate

Arvid Axland

Experience Design Coach & Keynote Speaker

Pool

Meet your advantage

Our CX Trends 2023 Report shows why immersive CX is critical for businesses this year. The event will dive into the report findings, so you can start applying them to your business. Block your calendar for 90 minutes of content, including:

The world view

…as told by TrendWatching, one of the world's leading consumer trend firms

Live discussions

…on how immersive CX can increase CSAT scores, ROI, and strengthen customer relationships

Your questions answered

…in real time at our Ask the Expert panel

The latest Zendesk product demos

…where you can Ask the Experts, enjoy product demos, and dive into workbook activities.

Agenda highlights

Achieving immersive CX is critical for your business this year. The report shows you why, but the event will show you how. Don’t miss 90 minutes of live content, including:

•

The worldview, as told by TrendWatching, one of the world's leading consumer trend firms

•

Live discussions on how immersive CX can increase CSAT scores, ROI, and strengthen customer relationships

•

An Expo area, featuring our live Ask the Expert panel, and product demos with Zendesk experts

•

An event workbook session, so you can turn event learnings into actions

Add To Waitlist

On the main stage

Welcome to CX Trends 2023

Jeannette Leong, VP of AMER Marketing at Zendesk, opens the show with her top-of-mind

The TrendWatching world view

Vicki Loomes, Head of Trends at TrendWatching, analyzes the factors impacting businesses in 2023

Why immersive CX

Find out what’s shaping immersive CX, and why mastering it is crucial to your 2023 strategy

Let’s talk trends

A live panel discussion—featuring TrendWatching, Zendesk experts, and customers—on this year’s five key trends

The future of AI

Hear Adrian McDermott’s forecast on where AI is headed, and how it will impact CX

Wrap up

Big claps—thanks for joining us, and see you next time

On the main stage

Welcome to CX Trends 2023

Jeannette Leong, VP of AMER Marketing at Zendesk, opens the show with her top-of-mind

The TrendWatching world view

Vicki Loomes, Head of Trends at TrendWatching, analyzes the factors impacting businesses in 2023

Why immersive CX

Find out what’s shaping immersive CX, and why mastering it is crucial to your 2023 strategy

Let’s talk trends

A live panel discussion—featuring TrendWatching, Zendesk experts, and customers—on this year’s five key trends

The future of AI

Hear Adrian McDermott’s forecast on where AI is headed, and how it will impact CX

Wrap up

Big claps—thanks for joining us, and see you next time

On the main stage

Welcome to CX Trends 2023

Darren Parker, Regional VP Customer Success at Zendesk, opens the show with his top-of-mind

CX Disruption with Ed Graig

Getting prepared for 2023 CX Disruption with Ed Graig, Chief Disruptor at Deloitte Digital

Let’s talk trends

A live panel discussion—featuring TrendWatching, Zendesk experts, and customers—on this year’s five key trends

Chef Experience, Lunch & Immersive Experiences

Taste a unique story-led menu by artist chef Mateo Zielonka

Wrap up

Big claps—thanks for joining us, and see you next time

Get your event workbook

Squeeze even more out of the event. The CX Trends 2023 workbook is packed with exercises, tools, and bonus content for putting event learnings into actions. We’ll send you one when you register.

Agenda highlights

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First key takeaway

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To add more, click the _green_ plus in a circle

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Don’t miss our live discussion with Zendesk experts and customers on building the ideal customer experience through AI and personalization, harnessing customer sentiment for better brand relationships, and breaking down silos to maximize your CX impact on revenue in uncertain times.

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Visit the CX Playground - where you can Ask the Experts, enjoy product demos, and dive into workbook activities.