CX Trends 2023 DACH

Name: CX Trends 2023 DACH
Start: 2023-03-09T10:00:00-05:00
End: 2023-03-09T11:30:00-05:00
Location: Virtual Event

VIRTUAL EVENT

Zeit für immersive Erlebnisse

09. März 2023 10:00 Uhr MEZ

Große Statistiken. Verwertbare Erkenntnisse. Daten, die für Ihre Strategie 2023 relevant sind. Unser CX Trends Bericht kehrt zum fünften Mal zurück und dieses Mal liegt der Schwerpunkt auf dem Aufstieg der immersiven CX.

Nehmen Sie an der Veranstaltung teil, um ein tieferes Verständnis für wegweisende CX Trends zu erhalten. Erfahren Sie außerdem, wie Sie Ihr Unternehmen am besten auf den richtigen Kundenservice ausrichten, um Kundenerwartungen zu erfüllen und Ihren ROI zu steigern.

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Was Sie erwartet

Unser CX Trends 2023 Report zeigt, warum immersive CX für Unternehmen in diesem Jahr entscheidend ist. Sie hören von unseren Partnern und Kunden, wie dies in der Praxis erfolgreich umgesetzt wird. Blocken Sie Ihren Kalender für 60 Minuten CX Tiefgang, und freuen Sie sich auf:

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Spannende Diskussionen, wie immersive CX Ihren CSAT-Wert steigert, Kundenbeziehungen stärkt und langfristig Ihren ROI sichert

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Die Weltsicht von TrendWatching, einem der weltweit führenden Unternehmen für Verbrauchertrends

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Unsere Kunden Urban Sports Club und Armedangels, die ihre Erfahrungen zu immersiver CX mit Ihnen teilen.

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Breakout Sessions mit spezialisierten Insights unserer Partner Ultimate AI, Insignio, Leafworks und Babelforce

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Antworten auf Ihre Fragen in Echtzeit!

Jetzt anmelden

Meet your advantage

Our CX Trends 2023 Report shows why immersive CX is critical for businesses this year. Join the event to dive deeper into report findings, then start applying them to your business. Block your calendar for 90 minutes of content, including:

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The world view as told by TrendWatching, one of the world's leading consumer trend firms

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Live discussions on how immersive CX can increase CSAT scores, ROI, and strengthen customer relationships

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Your questions answered in real time at our Ask the Expert panel

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The latest Zendesk product demos

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An event workbook session, so you can turn event learnings into actions

Register now

What to expect

Our CX Trends global event focuses on the five major traps that customer service teams are faced with. These barriers weaken your bottom line—but together, we can keep it growin’. We’ll equip you with everything you need to get leadership on board immediately and set your team up for success. Join us, see how top-performers are thriving, and get actionable takeaways to unlock growth with customer service.

Watch now

Meet our speakers

Adrian McDermott

Chief Technology Officer

Zendesk

Sarah Reed

Sr Director of Global Strategic Events

Zendesk

Matt Dixon

Chief Research and Innovation Officer

Tethr

Jenn Lim

CEO & co-founder

Company Name

Albert Lin

CEO & co-founder

Company Name

Emily and Amelia Nagoski

CEO & co-founder

Company Name

Teresa Anania

CEO & co-founder

Company name

Matt Price

CEO & co-founder

Company name

Timothy Marsden

CEO & co-founder

Company name

Unsere Sprecher

Tanja Hilpert

VP DACH

Zendesk

Matthias Goehler

CTO EMEA

Zendesk

Senka Thomas

Director Marketing DACH

Zendesk

Thomas Klaffke

Head of Research

Trendwatching

Roland Hobbs

Lead Operations and Efficiency

Urban Sports Club

Tyra Balsamo

Customer Success Supervisor

ARMEDANGELS

Meet your advantage

Our CX Trends 2023 Report shows why immersive CX is critical for businesses this year. The event will dive into the report findings, so you can start applying them to your business. Block your calendar for 90 minutes of content, including:

The world view

…as told by TrendWatching, one of the world's leading consumer trend firms

Live discussions

…on how immersive CX can increase CSAT scores, ROI, and strengthen customer relationships

Your questions answered

…in real time at our Ask the Expert panel

The latest Zendesk product demos

…where you can Ask the Experts, enjoy product demos, and dive into workbook activities.

Agenda highlights

Achieving immersive CX is critical for your business this year. The report shows you why, but the event will show you how. Don’t miss 90 minutes of live content, including:

•

The worldview, as told by TrendWatching, one of the world's leading consumer trend firms

•

Live discussions on how immersive CX can increase CSAT scores, ROI, and strengthen customer relationships

•

An Expo area, featuring our live Ask the Expert panel, and product demos with Zendesk experts

•

An event workbook session, so you can turn event learnings into actions

Register now

On the main stage

Welcome to CX Trends 2023

Jeannette Leong, VP of AMER Marketing at Zendesk, opens the show with her top-of-mind

The TrendWatching world view

Vicki Loomes, Head of Trends at TrendWatching, analyzes the factors impacting businesses in 2023

Why immersive CX

Find out what’s shaping immersive CX, and why mastering it is crucial to your 2023 strategy

Let’s talk trends

A live panel discussion—featuring TrendWatching, Zendesk experts, and customers—on this year’s five key trends

The future of AI

Hear Adrian McDermott’s forecast on where AI is headed, and how it will impact CX

Wrap up

Big claps—thanks for joining us, and see you next time

On the main stage

Welcome to CX Trends 2023

Jeannette Leong, VP of AMER Marketing at Zendesk, opens the show with her top-of-mind

The TrendWatching world view

Vicki Loomes, Head of Trends at TrendWatching, analyzes the factors impacting businesses in 2023

Why immersive CX

Find out what’s shaping immersive CX, and why mastering it is crucial to your 2023 strategy

Let’s talk trends

A live panel discussion—featuring TrendWatching, Zendesk experts, and customers—on this year’s five key trends

The future of AI

Hear Adrian McDermott’s forecast on where AI is headed, and how it will impact CX

Wrap up

Big claps—thanks for joining us, and see you next time

Unsere Agenda

10:00 Uhr - Begrüßung und Kick Off der CX Trends 2023

10:20 Uhr - Zeitgeist Fit mit Trendwatching

10:35 Uhr - Customer Panel mit Urban Sports Club und ARMEDANGELS

11:10 Uhr - Break & Entertainment

11:20 Uhr - Breakout Sessions mit unseren Partnern Insignio, Leafworks, babelforce und Ultimate

11:40 Uhr - Closing

Unsere Partner

Ihr Event-Workbook

Holen Sie noch mehr aus der Veranstaltung heraus. Das CX Trends 2023 Workbook ist vollgepackt mit Übungen, Tools und Bonusinhalten, um die Erkenntnisse der Veranstaltung in die Tat umzusetzen. Melden Sie sich an und wir schicken Ihnen eines zu.

Holen Sie sich das Arbeitsheft

Agenda highlights

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First key takeaway

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To add more, click the _green_ plus in a circle

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Don’t miss our live discussion with Zendesk experts and customers on building the ideal customer experience through AI and personalization, harnessing customer sentiment for better brand relationships, and breaking down silos to maximize your CX impact on revenue in uncertain times.

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Visit the CX Playground - where you can Ask the Experts, enjoy product demos, and dive into workbook activities.