CX Trends 2023 Italy

Name: CX Trends 2023 Italy
Start: 2023-02-08T11:30:00-05:00
End: 2023-02-08T13:00:00-05:00
Location: Virtual Event

LIVESTREAMING

Differenziati grazie alla CX immersiva

8 Febbraio 2023, 11:30am

Il nostro report CX Trends torna per il quinto anno e i riflettori sono puntati sulla nuova strategia vincente: la CX immersiva.

Cosa significa e quali sono i benefici? Segui il nostro livestreaming per scoprirlo e capire come implementarla.

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Un’ora di informazioni preziose

Blocca la tua agenda per questi 60 minuti: abbiamo pensato a un evento che ti permetta di ottenere informazioni che tu possa applicare concretamente alla tua attività.

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Una analisi dei principali driver di successo per la customer experience, arricchita dalla presenza di Paolo Picazio, Country Manager Italia di Shopify

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Discussioni dal vivo con aziende che hanno ottenuto grandi risultati grazie ai propri investimenti in CX

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Le ultime novità sui prodotti Zendesk

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Meet your advantage

Our CX Trends 2023 Report shows why immersive CX is critical for businesses this year. Join the event to dive deeper into report findings, then start applying them to your business. Block your calendar for 90 minutes of content, including:

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The world view as told by TrendWatching, one of the world's leading consumer trend firms

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Live discussions on how immersive CX can increase CSAT scores, ROI, and strengthen customer relationships

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Your questions answered in real time at our Ask the Expert panel

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The latest Zendesk product demos

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An event workbook session, so you can turn event learnings into actions

Register now

What to expect

Our CX Trends global event focuses on the five major traps that customer service teams are faced with. These barriers weaken your bottom line—but together, we can keep it growin’. We’ll equip you with everything you need to get leadership on board immediately and set your team up for success. Join us, see how top-performers are thriving, and get actionable takeaways to unlock growth with customer service.

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Meet our speakers

Adrian McDermott

Chief Technology Officer

Zendesk

Sarah Reed

Sr Director of Global Strategic Events

Zendesk

Matt Dixon

Chief Research and Innovation Officer

Tethr

Jenn Lim

CEO & co-founder

Company Name

Albert Lin

CEO & co-founder

Company Name

Emily and Amelia Nagoski

CEO & co-founder

Company Name

Teresa Anania

CEO & co-founder

Company name

Matt Price

CEO & co-founder

Company name

Timothy Marsden

CEO & co-founder

Company name

Durante l’evento conoscerai

Carlo Valentini

Marketing Manager Italia

Zendesk

Paolo Picazio

Country Manager Italia

Shopify

Paola Giorgi

Director, Customer Success

Zendesk

Enrico Casati

Co-founder

Velasca

Chiara Grassilli

Senior Solution Consultant

Zendesk

Gabriele Lo Cascio

Technical Services Leader

Marchesini Group

Gabriele Sannicandro

CEO

Be-Simple, partner Zendesk

Gli altri speaker saranno presentati nei prossimi giorni!

Meet your advantage

Our CX Trends 2023 Report shows why immersive CX is critical for businesses this year. The event will dive into the report findings, so you can start applying them to your business. Block your calendar for 90 minutes of content, including:

The world view

…as told by TrendWatching, one of the world's leading consumer trend firms

Live discussions

…on how immersive CX can increase CSAT scores, ROI, and strengthen customer relationships

Your questions answered

…in real time at our Ask the Expert panel

The latest Zendesk product demos

…where you can Ask the Experts, enjoy product demos, and dive into workbook activities.

Agenda highlights

Achieving immersive CX is critical for your business this year. The report shows you why, but the event will show you how. Don’t miss 90 minutes of live content, including:

•

The worldview, as told by TrendWatching, one of the world's leading consumer trend firms

•

Live discussions on how immersive CX can increase CSAT scores, ROI, and strengthen customer relationships

•

An Expo area, featuring our live Ask the Expert panel, and product demos with Zendesk experts

•

An event workbook session, so you can turn event learnings into actions

Register now

On the main stage

Welcome to CX Trends 2023

Jeannette Leong, VP of AMER Marketing at Zendesk, opens the show with her top-of-mind

The TrendWatching world view

Vicki Loomes, Head of Trends at TrendWatching, analyzes the factors impacting businesses in 2023

Why immersive CX

Find out what’s shaping immersive CX, and why mastering it is crucial to your 2023 strategy

Let’s talk trends

A live panel discussion—featuring TrendWatching, Zendesk experts, and customers—on this year’s five key trends

The future of AI

Hear Adrian McDermott’s forecast on where AI is headed, and how it will impact CX

Wrap up

Big claps—thanks for joining us, and see you next time

On the main stage

Welcome to CX Trends 2023

Jeannette Leong, VP of AMER Marketing at Zendesk, opens the show with her top-of-mind

The TrendWatching world view

Vicki Loomes, Head of Trends at TrendWatching, analyzes the factors impacting businesses in 2023

Why immersive CX

Find out what’s shaping immersive CX, and why mastering it is crucial to your 2023 strategy

Let’s talk trends

A live panel discussion—featuring TrendWatching, Zendesk experts, and customers—on this year’s five key trends

The future of AI

Hear Adrian McDermott’s forecast on where AI is headed, and how it will impact CX

Wrap up

Big claps—thanks for joining us, and see you next time

Ecco i contenuti che abbiamo pensato per te

I trend emergenti della CX e come competere nel 2023

Carlo Valentini e Paolo Picazio

Velasca: la CX come driver di successo

Enrico Casati, con Paola Giorgi e Paolo Picazio

Marchesini Group: l'evoluzione della CX nel settore manufacturing

Gabriele Lo Cascio e Gabriele Sannicandro

Demo delle ultime novità di Zendesk

Chiara Grassilli

Non è finita qui: scarica il workbook

Puoi ottenere ancora di più! Il workbook CX Trends 2023 è ricco di esercizi, strumenti e contenuti bonus per mettere in pratica quanto appreso durante l'evento. Riceverai la tua copia quando ti registri.

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Agenda highlights

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First key takeaway

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To add more, click the _green_ plus in a circle

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Don’t miss our live discussion with Zendesk experts and customers on building the ideal customer experience through AI and personalization, harnessing customer sentiment for better brand relationships, and breaking down silos to maximize your CX impact on revenue in uncertain times.

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Visit the CX Playground - where you can Ask the Experts, enjoy product demos, and dive into workbook activities.