CX Trends 2023 Spain

Name: CX Trends 2023 Spain
Start: 2023-02-21T10:00:00-05:00
End: 2023-02-21T11:30:00-05:00
Location: Virtual Event

EVENTO VIRTUAL

Las experiencias inmersivas emergen con fuerza

21 de febrero a las 10:00h

Información práctica y últimas estadísticas. Datos relevantes para tu rendimiento en 2023. Nuestro informe Tendencias de CX vuelve por quinto año consecutivo, y esta vez se centra en el auge de la CX inmersiva.

Participa en el evento para conocer a fondo el informe, las tendencias para 2023 y cómo marcar el camino para tu empresa.

Regístrate ahora

Encuentra tu ventaja competitiva

Nuestro informe Tendencias de CX 2023 muestra por qué la CX inmersiva es fundamental para las empresas este año. El evento profundizará en las conclusiones del informe, para que puedas empezar a aplicarlas a tu negocio.

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La visión de la evolución de CX

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Cómo la CX inmersiva puede aumentar tu CSAT, el ROI y fortalecer las relaciones con los clientes

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Las últimas demostraciones de productos Zendesk

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Tus preguntas respondidas en tiempo real en nuestro panel “Pregúntale al experto”

Regístrate ahora

Meet your advantage

Our CX Trends 2023 Report shows why immersive CX is critical for businesses this year. Join the event to dive deeper into report findings, then start applying them to your business. Block your calendar for 90 minutes of content, including:

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The world view as told by TrendWatching, one of the world's leading consumer trend firms

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Live discussions on how immersive CX can increase CSAT scores, ROI, and strengthen customer relationships

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Your questions answered in real time at our Ask the Expert panel

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The latest Zendesk product demos

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An event workbook session, so you can turn event learnings into actions

Register now

What to expect

Our CX Trends global event focuses on the five major traps that customer service teams are faced with. These barriers weaken your bottom line—but together, we can keep it growin’. We’ll equip you with everything you need to get leadership on board immediately and set your team up for success. Join us, see how top-performers are thriving, and get actionable takeaways to unlock growth with customer service.

Watch now

Meet our speakers

Adrian McDermott

Chief Technology Officer

Zendesk

Sarah Reed

Sr Director of Global Strategic Events

Zendesk

Matt Dixon

Chief Research and Innovation Officer

Tethr

Jenn Lim

CEO & co-founder

Company Name

Albert Lin

CEO & co-founder

Company Name

Emily and Amelia Nagoski

CEO & co-founder

Company Name

Teresa Anania

CEO & co-founder

Company name

Matt Price

CEO & co-founder

Company name

Timothy Marsden

CEO & co-founder

Company name

Conoce a los ponentes

Alberto Becerra

Iberia & Italy Sales Leader

Zendesk

Sergio Anarte

Senior Solutions Consultant

Zendesk

Mª Angeles Domínguez

Dir OL Omnichannel

Inetum

Meet your advantage

Our CX Trends 2023 Report shows why immersive CX is critical for businesses this year. The event will dive into the report findings, so you can start applying them to your business. Block your calendar for 90 minutes of content, including:

The world view

…as told by TrendWatching, one of the world's leading consumer trend firms

Live discussions

…on how immersive CX can increase CSAT scores, ROI, and strengthen customer relationships

Your questions answered

…in real time at our Ask the Expert panel

The latest Zendesk product demos

…where you can Ask the Experts, enjoy product demos, and dive into workbook activities.

Agenda highlights

Achieving immersive CX is critical for your business this year. The report shows you why, but the event will show you how. Don’t miss 90 minutes of live content, including:

•

The worldview, as told by TrendWatching, one of the world's leading consumer trend firms

•

Live discussions on how immersive CX can increase CSAT scores, ROI, and strengthen customer relationships

•

An Expo area, featuring our live Ask the Expert panel, and product demos with Zendesk experts

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An event workbook session, so you can turn event learnings into actions

Register now

On the main stage

Welcome to CX Trends 2023

Jeannette Leong, VP of AMER Marketing at Zendesk, opens the show with her top-of-mind

The TrendWatching world view

Vicki Loomes, Head of Trends at TrendWatching, analyzes the factors impacting businesses in 2023

Why immersive CX

Find out what’s shaping immersive CX, and why mastering it is crucial to your 2023 strategy

Let’s talk trends

A live panel discussion—featuring TrendWatching, Zendesk experts, and customers—on this year’s five key trends

The future of AI

Hear Adrian McDermott’s forecast on where AI is headed, and how it will impact CX

Wrap up

Big claps—thanks for joining us, and see you next time

On the main stage

Welcome to CX Trends 2023

Jeannette Leong, VP of AMER Marketing at Zendesk, opens the show with her top-of-mind

The TrendWatching world view

Vicki Loomes, Head of Trends at TrendWatching, analyzes the factors impacting businesses in 2023

Why immersive CX

Find out what’s shaping immersive CX, and why mastering it is crucial to your 2023 strategy

Let’s talk trends

A live panel discussion—featuring TrendWatching, Zendesk experts, and customers—on this year’s five key trends

The future of AI

Hear Adrian McDermott’s forecast on where AI is headed, and how it will impact CX

Wrap up

Big claps—thanks for joining us, and see you next time

Estos son los contenidos que hemos diseñado para tí

Introducción

Presentación 5 tendencias

Tendencia 1: Las experiencias de IA son cada vez más sofisticadas y fluidas

Tendencia 2: Las experiencias conversacionales están empoderando a los consumidores

Tendencia 3: Los clientes piden más personalización

Tendencia 4: El bienestar y el sentimiento de los consumidores están remodelando la CX

Tendencia 5: Los equipos de CX están rompiendo los silos a medida que se integran más

Demostración

Cierre

Obtén tu workbook

Aprovecha aún más el evento. El workbook que hemos preparado “Tendencias CX 2023” está repleto de ejercicios, herramientas y contenido adicional para poner en práctica lo aprendido en el evento. Te enviaremos uno al inscribirte.

Descarga tu workbook

Agenda highlights

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First key takeaway

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To add more, click the _green_ plus in a circle

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Don’t miss our live discussion with Zendesk experts and customers on building the ideal customer experience through AI and personalization, harnessing customer sentiment for better brand relationships, and breaking down silos to maximize your CX impact on revenue in uncertain times.

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Visit the CX Playground - where you can Ask the Experts, enjoy product demos, and dive into workbook activities.