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Schedule description.

Ellen Nelson

CEO & co-founder

Ellen Nelson is CEO and co-founder of Stone, a leading news and media company for young people.  From global affairs and politics to technology and science to sports and music, Stone offers insightful stories and compelling perspectives on the issues that define a generation.

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What agile event programs are and why they're essential

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What agile event programs are and why they're essential

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What agile event programs are and why they're essential

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What agile event programs are and why they're essential

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Mrs Robinson

Tyler Kamen is a host of exceptional ability. Studies show that a vast majority of guests attending events by Tyler have been known to leave more elated than visitors to Santa's Workshop, The Lost of Continent of Atlantis, and the Fountain of Youth.

Mrs Robinson

Tyler Kamen is a host of exceptional ability. Studies show that a vast majority of guests attending events by Tyler have been known to leave more elated than visitors to Santa's Workshop, The Lost of Continent of Atlantis, and the Fountain of Youth.

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LIVE EVENT

CX Breakfasts

Available on-demand

Treffen wir uns auf ein Frühstück?


23. März 2023 um 09.30 Uhr - Wien

Im März kommen wir nach Wien und laden Sie zu unserem CX Breakfast ein. Tauchen Sie in die Zendesk CX Welt ein. Unsere Experten vor Ort nehmen sich Zeit für Ihre Fragen. Netzwerken in entspannter Atmosphäre und Frühstück inklusive.

Jetzt anmelden
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Was Sie erwartet

Erfahren Sie bei unseren CX Breakfasts, warum immersive CX für Unternehmen so entscheidend ist. 

 

Wir sprechen mit Kunden, die voll auf diesen Trend setzen und so nicht nur Kundenerwartungen erfüllen, sondern auch ihren ROI steigern. Entdecken Sie mit uns, wie immersive CX die Zukunft der modernen Geschäftswelt wandelt: Zeit zum Reden – in echt und vor Ort!


In anregender Atmosphäre. Bei guter Gesellschaft und bestem Cappuccino. Herzlich Willkommen!

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The world view as told by TrendWatching, one of the world's leading consumer trend firms

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Live discussions on how immersive CX can increase CSAT scores, ROI, and strengthen customer relationships

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Your questions answered in real time at our Ask the Expert panel

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The latest Zendesk product demos

Ich bin dabei
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Berlin

Ich bin dabei
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Hamburg

Ich bin dabei
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Wien

Ich bin dabei
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Zürich

Ich bin dabei
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Meet your advantage

Our CX Trends 2023 Report shows why immersive CX is critical for businesses this year. Join the event to dive deeper into report findings, then start applying them to your business. Block your calendar for 90 minutes of content, including:

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The world view as told by TrendWatching, one of the world's leading consumer trend firms

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Live discussions on how immersive CX can increase CSAT scores, ROI, and strengthen customer relationships

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Your questions answered in real time at our Ask the Expert panel

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The latest Zendesk product demos

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An event workbook session, so you can turn event learnings into actions

Register now
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What to expect

Our CX Trends global event focuses on the five major traps that customer service teams are faced with. These barriers weaken your bottom line—but together, we can keep it growin’. We’ll equip you with everything you need to get leadership on board immediately and set your team up for success. Join us, see how top-performers are thriving, and get actionable takeaways to unlock growth with customer service.

Watch now
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Meet our speakers

Adrian McDermott

Chief Technology Officer 

Zendesk

Sarah Reed

Sr Director of Global Strategic Events

Zendesk

Matt Dixon

Chief Research and Innovation Officer

Tethr

Jenn Lim

CEO & co-founder

Company Name

Albert Lin

CEO & co-founder

Company Name

Emily and Amelia Nagoski

CEO & co-founder

Company Name

Teresa Anania

CEO & co-founder

Company name

Matt Price

CEO & co-founder

Company name

Timothy Marsden

CEO & co-founder

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Unsere Experten

Tanja Hilpert

Vice President DACH

Zendesk

Expo session moderators

Unsere Experten

Tanja Hilpert

Vice President DACH

Zendesk

Björn Bauer

Director Solutions Consulting

Zendesk

Christopher Harms

Principal Solutions Consultant, Business Architect

Zendesk

Expo session moderators

Meet your advantage

Our CX Trends 2023 Report shows why immersive CX is critical for businesses this year. The event will dive into the report findings, so you can start applying them to your business. Block your calendar for 90 minutes of content, including:

The world view

 …as told by TrendWatching, one of the world's leading consumer trend firms

Live discussions 

…on how immersive CX can increase CSAT scores, ROI, and strengthen customer relationships

Your questions answered 

…in real time at our Ask the Expert panel

The latest Zendesk product demos

…where you can Ask the Experts, enjoy product demos, and dive into workbook activities.

Agenda highlights

Achieving immersive CX is critical for your business this year. The report shows you why, but the event will show you how. Don’t miss 90 minutes of live content, including:

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The worldview, as told by TrendWatching, one of the world's leading consumer trend firms

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Live discussions on how immersive CX can increase CSAT scores, ROI, and strengthen customer relationships

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An Expo area, featuring our live Ask the Expert panel, and product demos with Zendesk experts

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An event workbook session, so you can turn event learnings into actions

Register now
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On the main stage

Welcome to CX Trends 2023

Jeannette Leong, VP of AMER Marketing at Zendesk, opens the show with her top-of-mind

The TrendWatching world view

Vicki Loomes, Head of Trends at TrendWatching, analyzes the factors impacting businesses in 2023

Why immersive CX

Find out what’s shaping immersive CX, and why mastering it is crucial to your 2023 strategy

Let’s talk trends

A live panel discussion—featuring TrendWatching, Zendesk experts, and customers—on this year’s five key trends

The future of AI

Hear Adrian McDermott’s forecast on where AI is headed, and how it will impact CX

Wrap up

Big claps—thanks for joining us, and see you next time

On the main stage

Welcome to CX Trends 2023

Jeannette Leong, VP of AMER Marketing at Zendesk, opens the show with her top-of-mind

The TrendWatching world view

Vicki Loomes, Head of Trends at TrendWatching, analyzes the factors impacting businesses in 2023

Why immersive CX

Find out what’s shaping immersive CX, and why mastering it is crucial to your 2023 strategy

Let’s talk trends

A live panel discussion—featuring TrendWatching, Zendesk experts, and customers—on this year’s five key trends

The future of AI

Hear Adrian McDermott’s forecast on where AI is headed, and how it will impact CX

Wrap up

Big claps—thanks for joining us, and see you next time

Rahmenprogramm

09:30 Uhr - Ankommen & erstmal Kaffee, Tee und ein Croissant

Jeannette Leong, VP of AMER Marketing at Zendesk, opens the show with her top-of-mind

10.00 Uhr - Opening & CX Impulse von unserem Zendesk Team 

Vicki Loomes, Head of Trends at TrendWatching, analyzes the factors impacting businesses in 2023

10.30 Uhr - Exklusive Kunden-Einblicke

Find out what’s shaping immersive CX, and why mastering it is crucial to your 2023 strategy

11.00 Uhr - Offene Diskussionsrunden & mehr Kaffee

A live panel discussion—featuring TrendWatching, Zendesk experts, and customers—on this year’s five key trends

12.00 Uhr - Networking, Brunch & Freude am Austausch

Hear Adrian McDermott’s forecast on where AI is headed, and how it will impact CX

Get your event workbook

Squeeze even more out of the event. The CX Trends 2023 workbook is packed with exercises, tools, and bonus content for putting event learnings into actions. We’ll send you one when you register.

Agenda highlights

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First key takeaway

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To add more, click the _green_ plus in a circle

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Don’t miss our live discussion with Zendesk experts and customers on building the ideal customer experience through AI and personalization, harnessing customer sentiment for better brand relationships, and breaking down silos to maximize your CX impact on revenue in uncertain times.

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Visit the CX Playground - where you can Ask the Experts, enjoy product demos, and dive into workbook activities.

Sponsors

CX Trends 2023 Report

Get your insights right from the source.

This year’s report is live and ready to read now.

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CX Trends 2023

Keine Zeit? Dann schauen Sie doch bei unserem CX Trends Event am 09. März vorbei. Und wenn das auch nicht klappt, dann haben wir noch unseren großen Zendesk Showcase Event in München am 25. April. Da ist doch sicher etwas dabei?

CX Trends Event
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CX Trends 2023

Keine Zeit? Dann schauen Sie doch bei unserem virtuellen CX Trends Event vorbei, welches am 09. März statt fand. Und wenn das nicht genug ist, dann haben wir noch unseren großen Zendesk Presents Event in München am 25. April. Da ist doch sicher etwas dabei?

CX Trends Event
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Zendesk Presents
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©Zendesk 2023

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Vielen Dank für Ihre Anmeldung zum CX Breakfast! Ihr Zendesk Team arbeitet gerade mit Freude daran, ein tolles Frühstück mit spannenden CX-Insights für Sie zu kredenzen.


Alles, was Sie tun müssen, ist: Merken sich den xx. März, 09.30 Uhr (MEZ) im Kalender vor. Wir werden Ihnen rechtzeitig vor dem Event noch eine E-Mail mit weiteren Details zuschicken. 

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Wir freuen uns schon auf Sie!


Ihr Zendesk-Team


Haben Sie schon von unserem großen virtuellen CX Trends Event gehört? Am 09. März ist es soweit!. Hier erfahren Sie mehr. Wir freuen uns, wenn Sie auch hier dabei sind. 

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