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ZENDESK, Customerz et next matter VOUS INVITENT

Scaler ses opérations clients dans le secteur financier

Monday
, 
April 
10

AUGUST 21 AT 5.30PM, LONDON

AUGUST 21

AT 5.30PM, LONDON

19 MARS 2025 à PARIS

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Rejoignez Zendesk, Customerz et Next Matter pour un petit-déjeuner networking et en petit comité dédié au secteur de la Finance.

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L'IA au service de l'expérience client dans le secteur de la Finance

 


Comment scaler son service client et ses opérations lorsqu’on doit impérativement respecter les régulations dans plusieurs marchés européens?


C’est ce que Swan va nous partager lors de ce petit-déjeuner networking co-organisé avec Customerz et Next Matter.


Lors de cette matinée, nous explorerons la façon dont Swan utilise Zendesk et Next Matter pour scaler son service client en restant 100% en conformité avec l’ACPR et les autres régulateurs.

Les sujets abordés lors de cette matinée :

•

Les tendances de la relation client 2025 dans le secteur financier

•

Témoignage client Swan : Comment scaler ses opérations clients en étant 100% conforme auprès du régulateur

•

Réussir à concilier hyper croissance et compliance 

•

Zendesk comme base solide pour le service support

•

L'automatisation pour gérer les process de compliance

•

L'autonomisation des équipes Ops

•

IA et No-code comme combinaison gagnante



Event content

Our product vision is robust. We’re building on conversational experiences with AI and making the agent experience more intuitive for all.

11:15 Breakout tracks begin

Our product vision is robust. We’re building on conversational experiences with AI and making the agent experience more intuitive for all.

TRACK 1

Product solutions and roadmap

Hear about the latest updates and releases—and how they can help your business.

TRACK 2

Make the most of Zendesk

Our experts show you how to customize Zendesk to fit your business needs.

TRACK 3

Emerging trends transforming CX

See what’s impacting the world of CX and beyond, alongside the best in the business.

TRACK 1

Panel: Delivering a customer first strategy with Zendesk

Harness the possibilities of AI

Our product vision is robust. We’re building on conversational experiences with AI and making the agent experience more intuitive for all.


Our product vision is robust. We’re building on conversational experiences with AI and making the agent experience more intuitive for all.

TRACK 2

Panel: Delivering a customer first strategy with Zendesk

Fall in love with personalized conversational experiences

Our product vision is robust. We’re building on conversational experiences with AI and making the agent experience more intuitive for all.


Our product vision is robust. We’re building on conversational experiences with AI and making the agent experience more intuitive for all.

12:30 Lunch

Our product vision is robust. We’re building on conversational experiences with AI and making the agent experience more intuitive for all.

13:00 Breakout tracks continue

TRACK 1

Panel: Delivering a customer first strategy with Zendesk

Harness the possibilities of AI

Our product vision is robust. We’re building on conversational experiences with AI and making the agent experience more intuitive for all.


Our product vision is robust. We’re building on conversational experiences with AI and making the agent experience more intuitive for all.

TRACK 2

Panel: Delivering a customer first strategy with Zendesk

Fall in love with personalized conversational experiences

Our product vision is robust. We’re building on conversational experiences with AI and making the agent experience more intuitive for all.


Our product vision is robust. We’re building on conversational experiences with AI and making the agent experience more intuitive for all.

TRACK 2

Panel: Delivering a customer first strategy with Zendesk

Fall in love with personalized conversational experiences

Our product vision is robust. We’re building on conversational experiences with AI and making the agent experience more intuitive for all.


Our product vision is robust. We’re building on conversational experiences with AI and making the agent experience more intuitive for all.

Agenda

8:30

Accueil petit-déjeuner & Networking


9:00

Introduction et présentation des tendances de la relation client 2025 dans le secteur de la Finance

 

9:30

Témoignage client de Swan : Comment scaler ses opérations clients tout en étant 100% en conformité

 

10:15

Q&A


11:00

Fin


Speakers

Maxime de Juniac

Chief Service Officer

Swan

Philippe Benamara

Head of Business Development

Next Matter

Antonin Bigot

Founder

Customerz

Sergio Galvan 

Senior Solutions Consultant

Zendesk

A propos de 

Born in Helsinki and grown in Berlin, Ultimate is building the world’s most powerful virtual agent platform, powered by industry-leading AI.

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Lieu de l'évènement

Morning Trévise - Salle Flamel 

32 rue de Trévise, 75009 Paris

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