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What agile event programs are and why they're essential

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12pm

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On what date does the event take place?

The event is scheduled for Wednesday, May 31, 2024.

ZENDESK

CXtrends 26

PALO ALTO

MARCH 17, 2026

78% of CX leaders believe we are encountering the biggest landscape change in 50 years. In this online event, you’ll learn the five trends of CXT26.

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Get ready for an action-packed half-day event where we will dive into Zendesk's 2026 CX Trends and help you unlock game-changing AI strategies.


You will have the chance to hear from local Zendesk customers about how they are using the latest tools to advance their CX game. To round out the afternoon, you will join in on a 90-minute, expert-led, AI Agents workshop, where you’ll build and test a Zendesk AI agent and conclude with a happy hour!

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ZENDESK

CXtrends 26

PALO ALTO

MARCH 17

Join us live in Palo Alto on March 17th to unpack the trends shaping CXT26 and experience an invaluable, hands-on workshop focused on our AI agent advanced solutions.

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Register now
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Unlock the insights you need to lead in 2026


Get ready for an action-packed half-day event where we will dive into Zendesk's 2026 CX Trends and help you unlock game-changing AI strategies. You will have the chance to hear from local Zendesk customers about how they are using the latest tools to advance their CX game.


To round out the afternoon, you will join in on a 90-minute, expert-led, AI Agents workshop, where you’ll build and test a Zendesk AI agent.

 

If you’re new to Zendesk or just starting your AI journey, don’t worry—our experts will be on hand throughout the event to answer any foundational questions and provide tailored guidance, so you’ll get value no matter your experience level.

 

You’ll leave the workshop with a greater understanding of how integrating Zendesk can amplify impact on your organization – elevating customer experiences and business outcomes. Plus, we’ll wrap up the day with a networking happy hour. You won’t want to miss it!

Get ready for an action-packed half-day event where we will dive into Zendesk's 2026 CX Trends and help you unlock game-changing AI strategies. You will have the chance to hear from  local Zendesk customers about how they are using the latest tools to advance their CX game.


To round out the afternoon, you will join in on a 90-minute, expert-led, AI Agents workshop, where you’ll build and test a Zendesk AI agent.

Agenda

11:30AM

Check-in opens

12:00PM

Opening remarks
Kick off the event with a warm welcome from Zendesk's CTO, North America, Jason Maynard, and meet the experts guiding today’s CX journey.


12:05 PM

CX Trends 2026: The Future of Customer Experience Unveiled

Dive into the latest Zendesk flagship research revealing how Contextual Intelligence is reshaping CX with AI-powered personalization, real-time insights, and trust-building transparency.

12:30PM

Customer Panel: Real Stories, Real Impact

Hear firsthand from industry leaders who are driving CX innovation—practical lessons and measurable results that you can apply immediately.

1:00PM

Networking Lunch & Zendesk Demos

Mix, mingle, and experience live demos of cutting-edge tools designed to accelerate your CX transformation.

1:45 pm

Partner Innovation Spotlights

Discover breakthrough CX solutions and success stories from our trusted partners during two dynamic 15-minute sessions.

2:15 pm

Break

2:30 pm

Hands-On Workshop

Roll up your sleeves in this interactive AI Platform Workshop.

4:00 pm

Happy Hour

Unwind, connect with peers, and continue the conversation in a relaxed setting with refreshments.

5:00 pm

Event concludes

Speakers

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Name, Surname

Erin Hildebrant will be speaking about their experience working as an event marketer. 

Portrait

Name, Surname

Erin Hildebrant will be speaking about their experience working as an event marketer. 

Portrait

Name, Surname

Erin Hildebrant will be speaking about their experience working as an event marketer. 

Portrait

Name, Surname

Erin Hildebrant will be speaking about their experience working as an event marketer.

Portrait

Name, Surname

Erin Hildebrant will be speaking about their experience working as an event marketer.

Portrait

Name, Surname

Erin Hildebrant will be speaking about their experience working as an event marketer.

Location

el PRADO

520 Cowper St, Palo Alto, CA 94301

Frequently Asked Questions

When and where does the event take place?

The event is scheduled for Tuesday, March 17th from 12:00 PM to 5:00 PM at el PRADO, 520 Cowper St, Palo Alto, CA 94301.

Is the event free to attend?

Yes, the event is free to attend, however you must be registered.

Can I bring a colleague to the event?

The programming and experience at the event is tailored to any professionals working within the customer experience industry. If you have a colleague you think would be interested, please ask them to register here. Only registered attendees will be able to attend the event.

Do I need to bring my laptop for the workshop or will they be provided?

You will need to bring your own laptop for the interactive session. Please come with your laptop fully charged. Wifi and login details will be provided upon arrival.

I'm new to Zendesk and/or AI, will this event be relevant to me?

If you’re new to Zendesk or just starting your AI journey, don’t worry—our experts will be on hand throughout the event to answer any foundational questions and provide tailored guidance, so you’ll get value no matter your experience level.

 

You’ll leave the workshop with a greater understanding of how Zendesk can amplify impact for your organization—elevating customer experiences and business outcomes. You won’t want to miss it!

Where can I find parking?

Valet parking will be available at a rate of $25 per vehicle. Valet service will be provided until the garage reaches capacity. Once full, additional vehicles will be directed to nearby self-parking facilities.

I've registered but can no longer attend. What should I do?

Things come up, we get it! Please reach out to Margaret at margaret.deflieze@zendesk.com to change your RSVP status.

Who can I contact about event accessibility and other questions?

Diversity, equity, and inclusion are important values at Zendesk, and we are committed to providing accommodations for event attendees. If you need any accommodations for this event or have other questions not addressed here, please contact Margaret at margaret.deflieze@zendesk.com.

Thank you to our sponsors

ON-DEMAND

Join on your time


Attend on-demand sessions where AI visionaries and CX leaders explain the trends shaping customer experience across the globe. Then dive deeper with regional sessions tailored to your market and industry.Hear from AI experts and CX leaders on how contextual intelligence is shaping the future of engagement, decision-making, and growth.


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REPORT

Step into the future of CX

Today’s consumers want faster, smarter, more personalized service. Brands can meet these demands by leveraging contextual intelligence. Zendesk CX Trends 2026 reveals 5 trends to help you embrace the next generation of AI.

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