Mrs Robinson
Mrs Robinson
Wishes you a wonderful day

12pm

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What agile event programs are and why they're essential

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Mrs Robinson
Wishes you a wonderful day
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12pm

Schedule description.

On what date does the event take place?

The event is scheduled for Wednesday, May 31, 2024.

ZENDESK

CXtrends 26

CITY | VENUE
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DATE | TIME
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78% of CX leaders believe we are encountering the biggest landscape change in 50 years. In this online event, you’ll learn the five trends of CXT26.

Register now
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ZENDESK

CXtrends 26

CITY | VENUE
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DATE | TIME
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78% of CX leaders believe we are encountering the biggest landscape change in 50 years. In this online event, you’ll learn the five trends of CXT26.

Register now
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78% of CX leaders believe we are encountering the biggest landscape change in 50 years. In this online event, you’ll learn the five trends of CXT26.

Register now
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Name, Surname

Job title, Company

Name, Surname

Job title, Company

Name, Surname

Job title, Company

ZENDESK

CXtrends 26

PHOENIX

MARCH 4, 2026

78% of CX leaders believe we are encountering the biggest landscape change in 50 years. In this online event, you’ll learn the five trends of CXT26.

Register now
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Get ready for an action-packed half-day event where we will dive into Zendesk's 2026 CX Trends and help you unlock game-changing AI strategies. You will have the chance to hear from  local Zendesk customers about how they are using the latest tools to advance their CX game.


To round out the afternoon, you will join in on a 90-minute, expert-led, AI Agents workshop, where you’ll build and test a Zendesk AI agent.

Register now
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Join us to unlock the insights you need to lead in 2026

Today’s consumers want faster, smarter, more personalized service. Brands can meet these demands by leveraging contextual intelligence. Zendesk CX Trends 2026 reveals 5 trends to help you embrace the next generation of AI. Step into the future of CX.

Join us to unlock the insights you need to lead in 2026


Today’s consumers want faster, smarter, more personalized service. Brands can meet these demands by leveraging contextual intelligence. Zendesk CX Trends 2026 reveals 5 trends to help you embrace the next generation of AI.Step into the future of CX

Key takeaways:


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Key takeaway 1

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Key takeaway 2

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Key takeaway 3

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Key takeaway 4

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Key takeaway 5

What to expect

Agenda (option 1)

Our product vision is robust. We’re building on conversational experiences with AI and making the agent experience more intuitive for all.

11:15 Breakout tracks begin

Our product vision is robust. We’re building on conversational experiences with AI and making the agent experience more intuitive for all.

TRACK 1

Product solutions and roadmap

Hear about the latest updates and releases—and how they can help your business.

TRACK 2

Make the most of Zendesk

Our experts show you how to customize Zendesk to fit your business needs.

TRACK 3

Emerging trends transforming CX

See what’s impacting the world of CX and beyond, alongside the best in the business.

TRACK 1

Panel: Delivering a customer first strategy with Zendesk

Harness the possibilities of AI

Our product vision is robust. We’re building on conversational experiences with AI and making the agent experience more intuitive for all.


Our product vision is robust. We’re building on conversational experiences with AI and making the agent experience more intuitive for all.

TRACK 2

Panel: Delivering a customer first strategy with Zendesk

Fall in love with personalized conversational experiences

Our product vision is robust. We’re building on conversational experiences with AI and making the agent experience more intuitive for all.


Our product vision is robust. We’re building on conversational experiences with AI and making the agent experience more intuitive for all.

12:30 Lunch

Our product vision is robust. We’re building on conversational experiences with AI and making the agent experience more intuitive for all.

13:00 Breakout tracks continue

TRACK 1

Panel: Delivering a customer first strategy with Zendesk

Harness the possibilities of AI

Our product vision is robust. We’re building on conversational experiences with AI and making the agent experience more intuitive for all.


Our product vision is robust. We’re building on conversational experiences with AI and making the agent experience more intuitive for all.

TRACK 2

Panel: Delivering a customer first strategy with Zendesk

Fall in love with personalized conversational experiences

Our product vision is robust. We’re building on conversational experiences with AI and making the agent experience more intuitive for all.


Our product vision is robust. We’re building on conversational experiences with AI and making the agent experience more intuitive for all.

TRACK 2

Panel: Delivering a customer first strategy with Zendesk

Fall in love with personalized conversational experiences

Our product vision is robust. We’re building on conversational experiences with AI and making the agent experience more intuitive for all.


Our product vision is robust. We’re building on conversational experiences with AI and making the agent experience more intuitive for all.

Agenda

10:30AM

Keynote

Hear how we’re reprioritizing our product vision to help you do more with less while maintaining strong customer relationships. As told by Josh Bean, Senior Director of Product Marketing at Zendesk.

12:00PM

Product Innovations

Four mini masterclasses that guide you through the latest Zendesk releases, and how to leverage them for your business needs. 


12:30PM

Expert tips

Three practical classes that help you get started with Zendesk and learn tips and tricks from our experts. 


Session 1: Boost productivity with Agent Workspace

Session 2: Move from live chat to messaging

Session 3: Optimize Zendesk for self-service

1:00PM

Live Q&A and wrap-up

See you on March 8, or whenever you choose to watch back on-demand.

2:30PM

Schedule item

Schedule description.

12pm

Schedule item

Schedule description.

Agenda

11:30AM

Check-in/registration

12:00PM

Opening remarks

Kick off the event with a warm welcome and meet the experts guiding today’s CX journey.

12:05PM

CX Trends 2026: The Future of Customer Experience Unveiled
Dive into the latest Zendesk flagship research revealing how Contextual Intelligence is reshaping CX with AI-powered personalization, real-time insights, and trust-building transparency.

12:30PM

Customer Panel: Real Stories, Real Impact

Hear firsthand from industry leaders who are driving CX innovation—practical lessons and measurable results that you can apply immediately.

1:00PM

Networking Lunch & Zendesk Demos

Mix, mingle, and experience live demos of cutting-edge tools designed to accelerate your CX transformation.

1:45pm

Partner Innovation Spotlights

Discover breakthrough CX solutions and success stories from our trusted partners during two dynamic 15-minute sessions.

2:15pm

Break

2:30pm

Hands-On Workshop

Roll up your sleeves in this interactive AI Platform Workshop.

4pm

Happy Hour & Informal Networking

Unwind, connect with peers, and continue the conversation in a relaxed setting with refreshments.

Speakers

Portrait

Name, Surname

Erin Hildebrant will be speaking about their experience working as an event marketer. 

Portrait

Name, Surname

Erin Hildebrant will be speaking about their experience working as an event marketer. 

Portrait

Name, Surname

Erin Hildebrant will be speaking about their experience working as an event marketer. 

Portrait

Name, Surname

Erin Hildebrant will be speaking about their experience working as an event marketer.

Portrait

Name, Surname

Erin Hildebrant will be speaking about their experience working as an event marketer.

Portrait

Name, Surname

Erin Hildebrant will be speaking about their experience working as an event marketer.

Location

 Wrigley Mansion

2501 E Telawa Trail

Phoenix, AZ 85016

Location

Address line

Address line

Address line

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Thank you to our sponsors

ON-DEMAND

Join on your time


Attend on-demand sessions where AI visionaries and CX leaders explain the trends shaping customer experience across the globe. Then dive deeper with regional sessions tailored to your market and industry.Hear from AI experts and CX leaders on how contextual intelligence is shaping the future of engagement, decision-making, and growth.


Register for on-demand
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REPORT

Step into the future of CX

Today’s consumers want faster, smarter, more personalized service. Brands can meet these demands by leveraging contextual intelligence. Zendesk CX Trends 2026 reveals 5 trends to help you embrace the next generation of AI.

Get the report
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Frequently Asked Questions

When does the event take place?

The event is scheduled for Wednesday, March 4. Registration opens at 11:30am. 

Where does the event take place?

The Garden Room and Garden Terrace at Wrigley Mansion, 2501 E Telawa Trail, Phoenix, AZ 85016.

Can I bring my colleague to the event?

The programming and experience at the event is tailored to any professionals working within the customer experience industry. If you have a colleague you think would be interested, please ask them to register here. Only registered attendees will be able to attend the event.

I'm new to Zendesk and/or AI, will this event be relevant to me?

If you’re new to Zendesk or just starting your AI journey, don’t worry—our experts will be on hand throughout the event to answer any foundational questions and provide tailored guidance, so you’ll get value no matter your experience level.


You’ll leave the workshop with a greater understanding of how Zendesk can amplify impact for your organization—elevating customer experiences and business outcomes. You won’t want to miss it!


Is the event free to attend?

Yes, the event is free to attend but you must be registered.

What if I can no longer attend?

Things come up, we get it! Please reach out to lauren.decarolis@zendesk.com to change your RSVP status.

Who can I contact about event accessibility?


Diversity, equity, and inclusion are important values at Zendesk, and we are committed to providing accommodations for event attendees. If you have questions or need an accommodation for this event, please contact lauren.decarolis@zendesk.com.

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