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What agile event programs are and why they're essential

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12pm

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ZENDESK

CXtrends 26

Wien | Zoku
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12. März | 15:00 UHR
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 78 % der CX-Führungskräfte sind überzeugt, dass wir vor der größten Transformation der letzten 50 Jahre stehen. Erfahren Sie mehr über weitere zu erwartende CX-Trends und nehmen Sie an unserem Apero in Wien teil und setzen Sie ihre neuen Erkenntnisse direkt im Workshop um.

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ZENDESK

CXtrends 26

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78% of CX leaders believe we are encountering the biggest landscape change in 50 years. In this online event, you’ll learn the five trends of CXT26.

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78% of CX leaders believe we are encountering the biggest landscape change in 50 years. In this online event, you’ll learn the five trends of CXT26.

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Name, Surname

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ZENDESK

CXtrends 26

Zoku, Wien

11. März 2026

78% of CX leaders believe we are encountering the biggest landscape change in 50 years. In this online event, you’ll learn the five trends of CXT26.

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78 % der CX-Führungskräfte sind überzeugt, dass wir vor dem größten Wandel der letzten 50 Jahre stehen. Bei unserem Apero in Wien erfahren Sie mehr über die fünf CX-Trends, die Sie kennen sollten.

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Entdecken Sie die Insights, die Sie 2026 führen werden

Seien Sie dabei, wenn KI-Expert:innen und Branchenführer:innen, die neuesten CX Veränderungen vorstellen, die den Service transformieren, Loyalität aufbauen und Strategien formen, die 2026 zum Erfolg führen.

CX-Inspiration trifft Praxis – Insights & AI Workshop


Seien Sie dabei, wenn KI-Expert:innen und Branchenführer:innen die neuesten CX-Veränderungen vorstellen, die den Service transformieren, Loyalität aufbauen und Strategien formen, die 2026 zum Erfolg führen – inklusive eines praxisnahen Workshops, in dem Sie die Trends direkt anwenden können.

Was Sie erwartet:

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CX-Trends 2026 verstehen – Entdecken Sie die wichtigsten Veränderungen, die Service, Loyalität und Kundenerlebnisse prägen.

•

Praktische Umsetzung im Workshop – Lernen Sie, wie Sie die Insights direkt auf Ihre eigenen Strategien anwenden.

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Networking mit Branchenführer:innen – Knüpfen Sie wertvolle Kontakte und tauschen Sie sich mit Expert:innen über Best Practices aus.

Unsere Events in 2027:

Agenda (option 1)

Our product vision is robust. We’re building on conversational experiences with AI and making the agent experience more intuitive for all.

11:15 Breakout tracks begin

Our product vision is robust. We’re building on conversational experiences with AI and making the agent experience more intuitive for all.

TRACK 1

Product solutions and roadmap

Hear about the latest updates and releases—and how they can help your business.

TRACK 2

Make the most of Zendesk

Our experts show you how to customize Zendesk to fit your business needs.

TRACK 3

Emerging trends transforming CX

See what’s impacting the world of CX and beyond, alongside the best in the business.

TRACK 1

Panel: Delivering a customer first strategy with Zendesk

Harness the possibilities of AI

Our product vision is robust. We’re building on conversational experiences with AI and making the agent experience more intuitive for all.


Our product vision is robust. We’re building on conversational experiences with AI and making the agent experience more intuitive for all.

TRACK 2

Panel: Delivering a customer first strategy with Zendesk

Fall in love with personalized conversational experiences

Our product vision is robust. We’re building on conversational experiences with AI and making the agent experience more intuitive for all.


Our product vision is robust. We’re building on conversational experiences with AI and making the agent experience more intuitive for all.

12:30 Lunch

Our product vision is robust. We’re building on conversational experiences with AI and making the agent experience more intuitive for all.

13:00 Breakout tracks continue

TRACK 1

Panel: Delivering a customer first strategy with Zendesk

Harness the possibilities of AI

Our product vision is robust. We’re building on conversational experiences with AI and making the agent experience more intuitive for all.


Our product vision is robust. We’re building on conversational experiences with AI and making the agent experience more intuitive for all.

TRACK 2

Panel: Delivering a customer first strategy with Zendesk

Fall in love with personalized conversational experiences

Our product vision is robust. We’re building on conversational experiences with AI and making the agent experience more intuitive for all.


Our product vision is robust. We’re building on conversational experiences with AI and making the agent experience more intuitive for all.

TRACK 2

Panel: Delivering a customer first strategy with Zendesk

Fall in love with personalized conversational experiences

Our product vision is robust. We’re building on conversational experiences with AI and making the agent experience more intuitive for all.


Our product vision is robust. We’re building on conversational experiences with AI and making the agent experience more intuitive for all.

Agenda

10:30AM

Keynote

Hear how we’re reprioritizing our product vision to help you do more with less while maintaining strong customer relationships. As told by Josh Bean, Senior Director of Product Marketing at Zendesk.

12:00PM

Product Innovations

Four mini masterclasses that guide you through the latest Zendesk releases, and how to leverage them for your business needs. 


12:30PM

Expert tips

Three practical classes that help you get started with Zendesk and learn tips and tricks from our experts. 


Session 1: Boost productivity with Agent Workspace

Session 2: Move from live chat to messaging

Session 3: Optimize Zendesk for self-service

1:00PM

Live Q&A and wrap-up

See you on March 8, or whenever you choose to watch back on-demand.

2:30PM

Schedule item

Schedule description.

12pm

Schedule item

Schedule description.

Agenda

15:00 UHR

Ankunft & Registrierung

15:30 UHR

Willkommen & Begrüßungsworte

Tanja Hilpert, VP Central Europe, begrüßt Sie und stimmt Sie auf das Event ein.

15:40 UHR

Zendesk Insights

Unser Team stellt die neuesten CX-Trends und AI-Innovationen vor und zeigt, wie sie die zukünftige Kundeninteraktion prägen werden.

16:00 UHr

AI Agents Workshop Teil 1

17:00 UHR

Kurze Erfrischungspause

17:15 UHR

AI Agents Workshop Teil 2

18:15 uhr

Customer Spotlight

Einer unserer Kunden berichtet über seine AI-Agents-Journey und beantwortet Ihre Fragen

18:30 uhr

Networking, Fingerfood & Drinks

20:00 uhr

Ende des Aperos

Ihre Gastgeber

Portrait

Tanja Hilpert

VP Central Europe (DACH & CEE), Zendesk

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Daniel Müller

Enterprise Account Executive, Zendesk

Location

Zoku Wien

Perspektivstr. 6,

1020 Wien, 

Österreich

Location

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Thank you to our sponsors

ON-DEMAND

Join on your time


Attend on-demand sessions where AI visionaries and CX leaders explain the trends shaping customer experience across the globe. Then dive deeper with regional sessions tailored to your market and industry.Hear from AI experts and CX leaders on how contextual intelligence is shaping the future of engagement, decision-making, and growth.


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BERICHT

Entdecken Sie die Zukunft der CX

Verbraucher:innen heute wünschen sich einen schnelleren, intelligenteren und persönlicheren Service. Marken können diese Anforderungen erfüllen, indem sie kontextbezogene Intelligenz nutzen. Die Zendesk CX Trends 2026 zeigen fünf Trends auf, die Ihnen helfen, die nächste Generation von KI zu nutzen.

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