Zendesk CX Trends event in Manchester

Name: Zendesk CX Trends event in Manchester
Start: 2024-05-16T09:00:00-04:00
End: 2024-05-16T11:30:00-04:00
Location: Ducie Street Warehouse

Thursday, May 16 at 9:00 am

Manchester

Zendesk event in Manchester! Join fellow CX leaders for a morning event exploring this year’s must-know trends: from AI to trustworthiness to next gen experiences. We guarantee snappy sessions with practical insights and relaxed networking.

What to expect?

Our hot of press CX Trends Report 2024 highlights ten trends businesses must understand in order to deliver and go further with intelligent CX. Join us on May 16th to unlock those trends and supercharge your game!

We’ll bring AI down to earth, showing you how it boosts efficiency and transforms customer service. Get the inside scoop directly from customers who’ve been there, done that.

You can expect connecting with the local CX community, enjoying punchy and curated content, joining open networking and great vibes with big idea exchanges.

Register to explore the future of intelligent CX.

Register here

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Our speakers

Eric Jorgensen

VP EMEA Sales

Zendesk

Teresa Gouveia

WFM Success Specialist

Zendesk (Tymeshift)

Will Scott

Senior Manager, Product Specialist

Zendesk (Ultimate)

Ines Casariego de Vierna

Senior Sales Product Specialist

Zendesk (Klaus)

Agenda

9:00am

Arrival & registration with breakfast

Join us early for fresh coffee / tea welcome!

9:40

Welcome & CX Trends 2024 introduction by Eric Jorgensen

A friendly welcome from our host with an introduction to the biggest Zendesk study and its key findings, from AI to trust to next gen immersive experiences.

10:10

Deep dives into AI, WFM and QA

Exploring the latest news and product updates from AI-powered CX, Workforce Management and Quality Management. Hear directly from the extended Zendesk family: Klaus, Tymeshift and Ultimate.

10:30

Wrap up & what’s next?

Summary of the key points from the sessions.

10:35 - 11:30

Happy hour with demos & networking

Group roundtable conversation

After the happy hour we invite a smaller group of attendees to deep dive into one of the trends, join an open conversation to share and learn with the CX peers.

THE VENUE

Ducie Street Warehouse

Ducie St, Manchester

M1 2TP

ZENDESK REPORT

CX Trends 2024

Unlock the power of intelligent CX

Zendesk is back with the sixth annual CX Trends report. This year, we’re sharing how rapid innovations in AI and other emerging tech are claiming the spotlight and ways leaders are getting ahead of the big change.

At our Manchester event we dive into the key trends and you can download the full report here.

Thank you to our sponsors

The CX Trends 2024 report

Zendesk event in Manchester! Join fellow CX leaders for a morning event exploring this year’s must-know trends: from AI to trustworthiness to next gen experiences. We guarantee snappy sessions with practical insights and relaxed networking.

Access full report

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