Zendesk: CX Trends Melbourne

Transform your CX with human-centric AI

MATILDA 159 | FEBRUARY 20 | 9:30AM

78% of CX leaders believe we are experiencing the biggest landscape change in 50 years. During this event, you’ll learn the five trends shaping the future of CX, and how CX leaders are setting themselves apart by harnessing the full potential of AI.

Register now

What to expect

• Top 5 CX Trends: Find out how early AI adopters are leading the competition w retention rates, revenue and ROI.
• Expert Insights: Hear from Zendesk & CX experts, about the AI trends that are driving success in customer experience.
• Proven Strategies: Discover actionable strategies on how to integrate human-centric AI to achieve measurable results.
• Networking: Meet like-minded peers and grow your CX network.

Why attend CX Trends Melbourne

Top 5 CX Trends

Find out how early AI adopters are leading the competition on retention rates, revenue and ROI.

Expert Insights

Hear from Zendesk & CX experts, about the AI trends that are driving success in customer experience.

Proven Strategies

Discover actionable strategies on how to integrate human-centric AI to achieve measurable results.

Networking

Meet like-minded peers and grow your CX network.

See for yourself

Hier dürfen wir Sie begrüßen

Wien

Ich bin dabei

Hamburg

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Köln

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München

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Zürich

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München

Ich bin dabei

What to expect on the day

9:30AM

Check in & refreshments

Registration and light refreshments

10:00AM

Welcome to CX Trends 2025

Kellie Hackney, RVP ANZ, at Zendesk opens the show, and shares what’s coming up.

10:05AM

The regional view

Market insights from ANZ.

10:15AM

CX Trends fireside Chat

Hear from CX leaders about actionable strategies on how to integrate human-centric AI to achieve measurable results.

10:30AM

Networking

Stick around, meet other CX leaders, and get your questions answered by our Zendesk and CX experts.

Nicholas
Thompson

CEO of The Atlantic

For years, media executive and tech journalist Nicholas Thompson has distilled his insights on the intersection of humanity and technology. Now, he’s sharing his unique perspective on the most compelling AI trends of 2025—and how to take advantage of them.

Meet our speakers

Laura Cran

Head of Customer Experience, The Accent Group

Mitch Young

Senior Vice President of Asia Pacific,

Zendesk

Eric Fransella

Senior CX Specialist,
Zendesk

The CX Trends 2025 report

78% of CX leaders believe we are experiencing the biggest landscape change in 50 years. During this digital event, you’ll learn the five trends shaping the future of CX, and how CX leaders are setting themselves apart by harnessing the full potential of AI.

Download now