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ZENDESK WEBINAR

CX Trends - Stockholm

for [audience]

Monday
, 
April 
10

April 9, 09.00 - 12.00, Stockholm

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Join us for a morning event exploring this year’s must-know trends: from AI to trustworthiness to next gen experiences. We guarantee snappy sessions, round table discussions and a great company!


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FEATURED AI speaker

Andreas Ekström

Andreas Ekström is a journalist, author, and sought-after speaker, known for his expertise in discussing the future, digital revolution, and artificial intelligence. He engages his audiences with insightful discussions on societal changes, behavioural shifts, and dilemmas arising from digitisation, while challenging mindsets that prevent us from embracing the digital revolution fully. In his keynote session "Organic Intelligence" he shares a set of ideas, questions and hands-on tools to understand and fullfill human potential in the AI revolution.

What to expect?

Our hot off press CX Trends Report 2024 highlights ten trends businesses must understand in order to deliver and go further with intelligent CX. Join us on April 9 to unlock those trends and supercharge your game!

 

We’ll bring AI down to earth, showing you how it boosts agency efficiency and transforms customer service. Get the inside scoop directly from customers who’ve been there, done that.

 

You can expect enjoying punchy and curated content, 

round table discussions with your local CX community, and great vibes with big idea exchanges.

 

Register to explore the future of intelligent CX.



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Show off your brand

Enhance your user experience and build brand equity with your design vernacular. 

Enhance your user experience and build brand equity with your design vernacular.

Our speakers - more to come soon!

Martine Niermans

Job Title

Director Customer Success,
Zendesk

Andreas Ekstström

Job Title

Author, journalist and
public speaker

Vitoria Patriota

Job Title

Senior WEM Consultant,
Tymeshift

Niclas Jonsson

Job Title

Senior CS Consultant,
Klaus

Christine Schulze

Job Title

Customer Operations Lead, 
BookBeat

Agenda

Drop into the future with Zendesk. Learn about our latest AI innovations—from groundbreaking Generative AI to enhanced data security and privacy. See how you can unlock the full power of AI in customer and employee experience.

09:00

Arrival & registration with breakfast


09:30

Organic Intelligence, by Andreas Ekström


10:10

Boost team productivity with Workforce Management and Quality Assurance, by Vitoria Patriota and Niclas Jonsson


10: 25

How BookBeat has increased the quality of their support with Klaus by, Christine Schulze and Niclas Jonsson


11:40

Networking break with demo stations on Workforce Management and Quality Assurance 


11:10am

Round table discussion on the future CX Trends, by Martine Niermans 

Schedule description.

11:50am

Wrap up & what’s next?

Schedule description.

Executive meetings & Group roundtables

During the event you'll have a chance to build connections that could transform the way you think about customer experience. Our Zendesk executives will be available for 1-1 meetings and there will be plenty of other ways to connect with CX peers - think deep dive roundtables and group conversations. 

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Thank you to our sponsors

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THE VENUE

Färgfabriken

Lövholmsbrinken 1, 117 41 Stockholm, Sweden


A fresh destination catered to the curious. Hailed as “The coolest resort off the block”, We’re hiring out this boutique hotel specifically for our attendees.

ZENDESK WEBINAR

CX Trends - Stockholm

The CX Trends 2024 report

Wednesday
, 
January 
24

January 24 at 10am (GMT)

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Join us for a morning event exploring this year’s must-know trends: from AI to trustworthiness to next gen experiences. We guarantee snappy sessions, round table discussions and a great company!


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