During this virtual event you will hear from speakers from the Middle East, Africa and Europe their views, experiences, stories and practical takeaways.
They will discuss customer service traps to avoid and the important trends identified in our research that every company serious about delivering great CX should be aware of. They will also explore many important topics related to customer-led digital transformation, CX leadership and investment, and employee wellbeing.
We will have 2 live panel discussions:
‘CX - It pays to care’ hosted by Nayab Rafiq, Pinnacle Middle East with speakers from Careem, Zappos, and Columbia University.
‘If You’re Serious About Digital, CX is a Non-Negotiable’ hosted by Valter Adão, Cadena Growth Partners with speakers from Cell C, Zendesk and Mediclinic.
We are also delighted to have Dr Karen Smit, Principal Specialist: Specific Needs Products at Vodacom to share her thoughts on digital inclusion.
The keynote will be delivered by Zendesk’s EMEA COO - Peter Lorant.