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12pm

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What agile event programs are and why they're essential

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Mrs Robinson
Wishes you a wonderful day
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12pm

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ZENDESK

CXtrends 26

CITY | VENUE
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DATE | TIME
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78% of CX leaders believe we are encountering the biggest landscape change in 50 years. In this online event, you’ll learn the five trends of CXT26.

Register now
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ZENDESK

CXtrends 26

CITY | VENUE
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X
DATE | TIME
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78% of CX leaders believe we are encountering the biggest landscape change in 50 years. In this online event, you’ll learn the five trends of CXT26.

Register now
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78% of CX leaders believe we are encountering the biggest landscape change in 50 years. In this online event, you’ll learn the five trends of CXT26.

Register now
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Name, Surname

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Name, Surname

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Name, Surname

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ZENDESK

CX Trends Tour 2026 - Italia

VERONA

6 MAGGIO

78% of CX leaders believe we are encountering the biggest landscape change in 50 years. In this online event, you’ll learn the five trends of CXT26.

Register now
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Il successo nel 2026 non è un episodio, è una costante. Unisciti al CX Trends Tour per scoprire come AI, dati e fattore umano convergono per creare una Customer Experience fluida, trasparente e profondamente personale.

EVENTO IN PRESENZA - Riserva il tuo posto
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Non il solito evento B2B: vivi i CX Trend in prima persona.

Grazie alla performance teatrale esclusiva e interattiva creata dalla Compagnia Chierici-Cicolella, vivremo in prima persona le dinamiche e le opportunità della relazione persona-AI.

 
Potremo influenzare la narrazione, orientando le scelte degli attori in tempo reale per esplorare il futuro della CX.

L' evento per chi guida il cambiamento


Il CX Trends Tour 2026 ti offre la chiarezza e l'ispirazione necessarie per navigare l'era dell'intelligenza artificiale attraverso un'esperienza immersiva e contenuti di qualità:

Key takeaways:


•

Lo stimolo critico del teatro: attraverso la performance della Compagnia Chierici-Cicolella, vivrai un'esperienza interattiva progettata per fornirti nuovi strumenti per gestire la trasformazione in atto

•

Dimostrare il ROI: scopri come sfruttare la Contextual Intelligence e altre strategie per aumentare CSAT e produttività

•

Benchmark di settore: Ottieni l'accesso ai dati della ricerca Zendesk per capire come i tuoi peer stanno implementando l'AI e quali sono le "mosse che contano davvero" per rendere il 2026 un anno di vittorie

•

Networking d'eccellenza: Confrontati con gli esperti di CX e innovazione tecnologica in un ambiente esclusivo, scambiando best practice con colleghe e colleghi del settore

What to expect

Agenda (option 1)

Our product vision is robust. We’re building on conversational experiences with AI and making the agent experience more intuitive for all.

11:15 Breakout tracks begin

Our product vision is robust. We’re building on conversational experiences with AI and making the agent experience more intuitive for all.

TRACK 1

Product solutions and roadmap

Hear about the latest updates and releases—and how they can help your business.

TRACK 2

Make the most of Zendesk

Our experts show you how to customize Zendesk to fit your business needs.

TRACK 3

Emerging trends transforming CX

See what’s impacting the world of CX and beyond, alongside the best in the business.

TRACK 1

Panel: Delivering a customer first strategy with Zendesk

Harness the possibilities of AI

Our product vision is robust. We’re building on conversational experiences with AI and making the agent experience more intuitive for all.


Our product vision is robust. We’re building on conversational experiences with AI and making the agent experience more intuitive for all.

TRACK 2

Panel: Delivering a customer first strategy with Zendesk

Fall in love with personalized conversational experiences

Our product vision is robust. We’re building on conversational experiences with AI and making the agent experience more intuitive for all.


Our product vision is robust. We’re building on conversational experiences with AI and making the agent experience more intuitive for all.

12:30 Lunch

Our product vision is robust. We’re building on conversational experiences with AI and making the agent experience more intuitive for all.

13:00 Breakout tracks continue

TRACK 1

Panel: Delivering a customer first strategy with Zendesk

Harness the possibilities of AI

Our product vision is robust. We’re building on conversational experiences with AI and making the agent experience more intuitive for all.


Our product vision is robust. We’re building on conversational experiences with AI and making the agent experience more intuitive for all.

TRACK 2

Panel: Delivering a customer first strategy with Zendesk

Fall in love with personalized conversational experiences

Our product vision is robust. We’re building on conversational experiences with AI and making the agent experience more intuitive for all.


Our product vision is robust. We’re building on conversational experiences with AI and making the agent experience more intuitive for all.

TRACK 2

Panel: Delivering a customer first strategy with Zendesk

Fall in love with personalized conversational experiences

Our product vision is robust. We’re building on conversational experiences with AI and making the agent experience more intuitive for all.


Our product vision is robust. We’re building on conversational experiences with AI and making the agent experience more intuitive for all.

Programma - evento solo in presenza

09:00

Welcome Coffee & Networking

Hear how we’re reprioritizing our product vision to help you do more with less while maintaining strong customer relationships. As told by Josh Bean, Senior Director of Product Marketing at Zendesk.

09:30

Performance teatrale a cura della Compagnia Chierici-Cicolella

Four mini masterclasses that guide you through the latest Zendesk releases, and how to leverage them for your business needs. 


10:30

Coffee Break

Three practical classes that help you get started with Zendesk and learn tips and tricks from our experts. 


Session 1: Boost productivity with Agent Workspace

Session 2: Move from live chat to messaging

Session 3: Optimize Zendesk for self-service

11:00

Presentazioni a cura di Zendesk: la nuova assistenza AI-first grazie alla Resolution Platform e al Learning Loop; i casi d'uso Customer Experience (CX), Employee Service (ES, ITSM) e Contact Center as a Service (CCaaS)

See you on March 8, or whenever you choose to watch back on-demand.

11:40

Presentazione a cura di Be Simple: caso di successo di un cliente Zendesk

Schedule description.

12:00

Light Lunch

Schedule description.

Agenda

10:30AM

Keynote
Hear how we’re reprioritizing our product vision to help you do more with less while maintaining strong customer relationships. As told by Josh Bean, Senior Director of Product Marketing at Zendesk.

12:00PM

Product innovations
Four mini masterclasses that guide you through the latest Zendesk releases, and how to leverage them for your business needs. 


12:30PM

Expert tips

Three practical classes that help you get started with Zendesk and learn tips and tricks from our experts. 


Session 1: Boost productivity with Agent Workspace

Session 2: Move from live chat to messaging

Session 3: Optimize Zendesk for self-service

1:00PM

See you on March 8, or whenever you choose to watch back on-demand.

2:30PM

Schedule description.

12pm

Schedule description.

Speakers

Portrait

Name, Surname

Erin Hildebrant will be speaking about their experience working as an event marketer. 

Portrait

Name, Surname

Erin Hildebrant will be speaking about their experience working as an event marketer. 

Portrait

Name, Surname

Erin Hildebrant will be speaking about their experience working as an event marketer. 

Portrait

Name, Surname

Erin Hildebrant will be speaking about their experience working as an event marketer.

Portrait

Name, Surname

Erin Hildebrant will be speaking about their experience working as an event marketer.

Portrait

Name, Surname

Erin Hildebrant will be speaking about their experience working as an event marketer.

Location

Winter Garden @ Crowne Plaza - Verona Fiera

Via Belgio, 16,

37135 Verona

Location

Address line

Address line

Address line

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ON-DEMAND

Join on your time


Attend on-demand sessions where AI visionaries and CX leaders explain the trends shaping customer experience across the globe. Then dive deeper with regional sessions tailored to your market and industry.Hear from AI experts and CX leaders on how contextual intelligence is shaping the future of engagement, decision-making, and growth.


Register for on-demand
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IL REPORT CX TRENDS 2026

I 5 trend da conoscere

I consumatori di oggi desiderano un servizio più rapido, intelligente e personalizzato. Le aziende possono soddisfare queste richieste sfruttando l'intelligenza contestuale: il nostro report è studiato per aiutarti a sfruttare la prossima generazione di AI.

Scarica il report
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Grazie agli sponsor del CX Trends Tour

Il CX Trends Tour è realizzato con la collaborazione di

Il servizio AI-first pensato per le persone

Inizia il tuo periodo di prova gratuito.

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