Zendesk Deep Dive September

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What agile event programs are and why they're essential

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ZENDESK Deep Dive

Measuring the impact of AI on your business.

ON DEMAND - 60 Minutes

Analytics from AI Agent and Copilot dashboards that drive action

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Explore how Zendesk AI is revolutionizing service team operations. Learn how analytics can reveal adoption success, enhance your ROI, and continually improve your AI support. Plus, get an inside look at how HyperArc simplifies data analysis, helping you turn insights into actions swiftly.

Key takeaways:

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Get a detailed look at the new Copilot – Agent Productivity Dashboard and AI Agent Analytics reporting.

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Learn how to identify usage patterns, track adoption, and connect Copilot features to measurable outcomes.

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Explore real AI Agent dashboards and examples demonstrating time savings, improved resolutions, and issue deflection.

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Gain clear strategies and metrics you can apply immediately.

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Discover how to use analytics to find improvement areas, prioritize automation, and enhance your service operations continuously.

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